Anakage 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Anakage

4.4

(31)

Pricing

Pricing available upon request

About Anakage

Anakage offers an end-user support automation platform for IT service desk teams. This solution is designed to help agents reduce support tickets at the source, maintain compliance, and automate high volume processes. It offers applications, called self-service cobots, that automate issue identification and improve service desk productivity. With the Anakage platform, businesses can monitor IT infrastructure analytics using custom dashboards.

This solution uses proactive cobots that run on endpoints which can detect and resolve complex issues before system users are affected. Additionally, the platform includes a self-service web portal where users can deploy Anakage cobots that resemble actual tech support agents. Within the portal, users can also access tech support documents, videos, and articles. An intuitive search feature allows users to search in relevant categories for assistance with existing issues. Other tools for administrators include user management with defined permissions, detailed data reports, and visitor analytics.

Pricing information is provided by Anakage. Support is available via phone or email.

Anakage Screenshots

Anakage Pricing and Plans

Starting price: $20.00

Free Trial

Free Version

Basic

$20.00

per user

No plan information available

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Anakage Features

Popular features found in Service Desk
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
More features of Anakage
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
Analytics
Asset Lifecycle Management
Automated Routing
Chatbot
Configuration Management
Customizable Branding
Customizable Fields
Email Management
Generative AI
Incident Management
Inventory Management
Knowledge Base Management
Personalization
Real-Time Chat
Reporting/Analytics
Scheduled/Automated Reports
Service Catalog
Single Sign On
Surveys & Feedback
Ticket Management
Workflow Management

Anakage User Reviews

Overall Rating

4.4

Ratings Breakdown

52%

39%

10%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.4

Have you used Anakage and would like to share your experience with others?

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Heal IT - Self service platform

It is going well. We are also exploring new features and case studies with the teammates

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and always customizable as per your needs.

Cons:

It can perform much better as there is always a scope for improvement.

Reasons for choosing Anakage

As It is a self-support platform

Gaurav R.

Verified reviewer

Automotive

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Recommended Anakage as utility to better utilize & Manage the IT Assets

Very happy with the experience as it is reduce the ticketing volume automatically which directly impact the loan of End user engineer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Anakage utilities Front End & Back end are very effective and user friendly. Front end enable user to resolve their issue promptly and backend utilities automatically resolving the issue

Cons:

Need to improve the GUI with latest AI enabled for best results so that it can attract the end user to use the same.

Amit P.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 12 months

Reviewed August 2022

Anakage tool

Its good tool need to explore more

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its easy to use and avoid IAT engineers dependencies by rasing the incident

Cons:

while deployemet we need suppot from anakege team

Reasons for choosing Anakage

to provide smooth support to end user and reduce IT engineer dependencies

Chandrashekhar Saini C.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 12 months

Review source

Reviewed July 2025

Anakage - My 24x7 support team

Although there were initial issues during setup and reporting dashboard, the support of Anakage team was really forthcoming.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Anakage is a user-friendly automation platform that significantly reduces service desk tickets. Its self-help and self-heal features enable users to fix common IT issues on their own, boosting productivity and minimizing downtime. The analytics dashboard offers valuable insights on usage, and the customizable workflows add flexibility.

Cons:

While the platform is powerful, the initial setup and configuration require some technical effort. Customizing scripts for unique organizational needs may need technical support from the Anakage team. The reporting features could be enhanced with more export options and real-time data filters.

Atul K.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 6 months

Review source

Reviewed July 2025

Anakage - End user support tool

It enables end user to resolve day to it issues themselves . Help admin team to manage compliance and deliver other solutions very easily using admin interface.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Anakage simplifies the management of client machines and delivers proactive solutions that help prevent end-user support tickets in daily business operations.

Cons:

The reporting interface could be more user-friendly, as it currently feels a bit confusing. Improvements are needed in both report naming and the menu structure

Amol D.

Verified reviewer

Computer Software

10000+ employees

Used daily for less than 2 years

Reviewed September 2023

Anakage Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Self heal and self help capabilities are extremely useful

Cons:

Self heal and self help capabilities are extremely useful

Savio S.

Verified reviewer

Automotive

10000+ employees

Used daily for more than 2 years

Review source

Reviewed February 2022

Serves the purpose

Quick access to support, Empowering users to resolve issues by themselves (saves time) Reduce ticket volume to helpdesk (saves cost)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of Use, Easy to deploy, easy to manage the content.

Cons:

Self help automations can be improved to make it more user friendly.

Anil K.

Verified reviewer

Banking

10000+ employees

Used daily for less than 2 years

Review source

Reviewed October 2022

Easy for end users to use

We can add and remove the latest version of the software in the portal and we can download from portal applications which is part of the portal

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy for end users to use this app and run smoothly

Cons:

Remotely trigger the app on end users and install the application silent

Venkatesh K.

Verified reviewer

Computer & Network Security

1001-5000 employees

Used daily for less than 12 months

Reviewed August 2022

Excellent and easy to use

Really it's good product in all automation scripts

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Application installation and Compliance part it's very helpful

Cons:

I believe everything is included now. More compliance application should be add

Reasons for choosing Anakage

Freeware application installation is very easy to install because don't need copy

Bhism M.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 6 months

Reviewed March 2022

Heal IT & Selfhelp online solution

Support is awsome.. We also get support and resoltution of issue as per defined SLA. Support team members aer highly technically proficient and friednly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Deployment architecture for offline HealIT offline solution and selfhelp online solutions are very simple. We are using Anakage End User Support Automation Platform from last 6 months and observing singnificatnt amount of efforts reduction while working on repeatitive incidents and software installation. This tool has reduced the IT engineer's effort having improved the SLA also.

Cons:

Only one suggestion, some enhancement in reporting needs to be done.

Showing 1 - 10 of 31 Reviews

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