Anakage 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Anakage

4.4

(29)

Pricing

Pricing available upon request

About Anakage

Anakage offers an end-user support automation platform for IT service desk teams. This solution is designed to help agents reduce support tickets at the source, maintain compliance, and automate high volume processes. It offers applications, called self-service cobots, that automate issue identification and improve service desk productivity. With the Anakage platform, businesses can monitor IT infrastructure analytics using custom dashboards.

This solution uses proactive cobots that run on endpoints which can detect and resolve complex issues before system users are affected. Additionally, the platform includes a self-service web portal where users can deploy Anakage cobots that resemble actual tech support agents. Within the portal, users can also access tech support documents, videos, and articles. An intuitive search feature allows users to search in relevant categories for assistance with existing issues. Other tools for administrators include user management with defined permissions, detailed data reports, and visitor analytics.

Pricing information is provided by Anakage. Support is available via phone or email.

Anakage Screenshots

Anakage Pricing and Plans

Starting price: $20.00

Free Trial

Free Version

Basic

$20.00

per user

No plan information available

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Anakage Features

Popular features found in Service Desk
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
More features of Anakage
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
Analytics
Asset Lifecycle Management
Automated Routing
Chatbot
Configuration Management
Customizable Branding
Customizable Fields
Email Management
Generative AI
Incident Management
Inventory Management
Knowledge Base Management
Personalization
Real-Time Chat
Reporting/Analytics
Scheduled/Automated Reports
Service Catalog
Single Sign On
Surveys & Feedback
Ticket Management
Workflow Management

Anakage User Reviews

Overall Rating

4.4

Ratings Breakdown

52%

38%

10%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.3

Have you used Anakage and would like to share your experience with others?

Mayur S.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

One-Stop Solution for End-User Automation

Overall, Anakage (Heal IT) has been a useful platform in advancing end-user automation strategy and reducing repetitive support load. With guided workflows and actionable insights, it has helped improve resolution consistency and operational efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. In-build out-of-the-box solutions are ready to deploy state 2. Focuses on automate common and repetitive issues 3. Real-time dashboards and reports that support quick, informed decision-making. 4. Progressing with different technologies like Chatbot, In-build ITSM & ITAM, 5. Various functionalities like Condition based Auto-fixing, Campaigns, Scoring etc.

Cons:

1. Certain customer specific automation workflows takes time to design, which needs to be improved. 2.

Santhanam R.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used monthly for less than 2 years

Reviewed May 2024

Customer Success

Very much satisfied and like the support from top management. Product roadmap is in the right path.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Self-help, Self-heal and ease of customization.

Cons:

Deployment timeline in heterogeneous environment

Reasons for switching to Anakage

Stability and support issues. Product roadmap,

Gaurav R.

Verified reviewer

Automotive

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Recommended Anakage as utility to better utilize & Manage the IT Assets

Very happy with the experience as it is reduce the ticketing volume automatically which directly impact the loan of End user engineer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Anakage utilities Front End & Back end are very effective and user friendly. Front end enable user to resolve their issue promptly and backend utilities automatically resolving the issue

Cons:

Need to improve the GUI with latest AI enabled for best results so that it can attract the end user to use the same.

Rishikesh C.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed October 2022

Anakage review

It was Ok..

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

being an automate software, its help to fix the issue instantly which save time & workforce.

Cons:

Anakage has limitation for most of the software as its work on perticular sets of scripts which sometime didn't help to fix the issue.

Joginder K.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Automation Tool SME

Currently, I am working as a Tool SME, and my experience has been amazing collaborating with the Anakage team. I truly appreciate their efforts in implementing this tool seamlessly, without any challenges.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using this tool for an extended period and have found it to be highly effective and reliable. Its ease of use has allowed our teams to quickly adapt without additional training efforts. The solution has played a vital role in reducing ticket volumes through proactive issue resolution and efficient tracking capabilities. The customer support team [sensitive content hidden] has been responsive and professional, ensuring smooth operations and timely assistance whenever required. Software installation and deployment processes are seamless, minimizing downtime and improving overall productivity. Furthermore, the tool provides effortless API integration with other applications, enabling smooth interoperability and enhancing our digital ecosystem. Overall, this solution has delivered measurable value to our operations and continues to support our efficiency and growth objectives.

Cons:

We have been using the Anakage tool for the past 1.2 years and have not encountered any challenges or drawbacks. The tool is user-friendly and has proven highly effective in implementing new solutions, which has significantly contributed to reducing ticket volumes.

Manish K.

Verified reviewer

Mechanical or Industrial Engineering

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

#DigitalTransformation #ITSupport #Automation #UserExperience #Anakage #Innovation #Productivity

Anakage is not just a tool—it’s a strategic enabler for organizations aiming to improve productivity, reduce support costs, and enhance user experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s a game-changer for IT support and end-user enablement. ✅ What stood out: Self-healing automation that reduces L1/L2 tickets Very helpful & Tech team is awesome Seamless integration with enterprise environments Newly added features that enhance visibility and control for IT teams

Cons:

While every solution has its strengths and limitations, what truly sets Anakage apart is their support team. They are incredibly agile and consistently go the extra mile to ensure customer success.

ABHISHEK K.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

Efficient IT Automation with Modernization Potential

Anakage is a powerful tool that streamlines IT workflows by automating repetitive tasks like installations, script execution, and remote maintenance, saving time and boosting efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Implementing innovative solutions to streamline IT workflows—especially for repetitive tasks and remote actions such as software installation, script execution, and system maintenance—can greatly enhance efficiency and add significant value for support engineers.

Cons:

The UI feels somewhat outdated and could be more intuitive for modern users. Remote tasks occasionally experience delays

Chandrashekhar Saini C.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 12 months

Review source

Reviewed July 2025

Anakage - My 24x7 support team

Although there were initial issues during setup and reporting dashboard, the support of Anakage team was really forthcoming.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Anakage is a user-friendly automation platform that significantly reduces service desk tickets. Its self-help and self-heal features enable users to fix common IT issues on their own, boosting productivity and minimizing downtime. The analytics dashboard offers valuable insights on usage, and the customizable workflows add flexibility.

Cons:

While the platform is powerful, the initial setup and configuration require some technical effort. Customizing scripts for unique organizational needs may need technical support from the Anakage team. The reporting features could be enhanced with more export options and real-time data filters.

Atul K.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 6 months

Review source

Reviewed July 2025

Anakage - End user support tool

It enables end user to resolve day to it issues themselves . Help admin team to manage compliance and deliver other solutions very easily using admin interface.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Anakage simplifies the management of client machines and delivers proactive solutions that help prevent end-user support tickets in daily business operations.

Cons:

The reporting interface could be more user-friendly, as it currently feels a bit confusing. Improvements are needed in both report naming and the menu structure

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Heal IT - Self service platform