AnswerHub 2026: Benefits, Features & Pricing

Easy to use ..... Ability to segregate content into "spaces" if necessary ..... Excellent help and support. I have never had to wait to talk to the vendor. They are knowledgeable, friendly, professional and simply excellent

Easy to configure and customize for most Q&A needs. AnswerHub has very robust user and content management features out of the box (e.g. privileges, tagging, following questions, etc). The application can be easily extended through their API. Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.

The built-in analytics are lacking and somewhat rudimentary. The question and answer moderation functionality could be improved, especially to enable more complex workflows. Finally, the API could be more stable and get more active development to support more use cases.

None. I've opened 2-3 dozen issues with microsoft about all the pains this software has.

With the implementation at MSFT's dev community site, navigation is poor. It doesnt have "my issues", it has "Items I Follow" which is as useful for managing support issues as facebook's "Top Stories" is with keeping up with friends and family (this means it is not very useful). Wasted visual space everywhere on the pages. I took a stab at making my own client UI, but the site is serving chunks of HTML to the the users when displaying issues instead of passing JSON. Horrid and difficult to navigate alignment of posts, comments to those posts, and solutions. You cant see a full and concise list anywhere. You get 5 (now 10) issues at at time displayed "card style". If you need to see other issues, you must click "See more" a bunch of times. This is a real pain when trying to keep up with 100+ open issues. The list cant be sorted. Results appear twice. Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake. There is no place to see posts i have reported or the results of the report. The whole idea of requiring a paying customer to garner votes to get a company to fix bugs they have just created is malarkey, and perhaps that makes AnswerHub a victim of just being the wrong tool for the job. This isn't about friendships, so we don't need a social site. It needs to be a competent issue and request tracker, and that it is not.

Very few products do this well. I think stack overflow is based on this product. If you're support organization needs help to track issues and get help from user communities, or have user communities help themselves, this is the product for you.

Its a Java app. If something goes wrong, it takes a while to figure out the problem. There have been times that other IPs have scraped our site and made it unusable. Managing spammers is not ideal. But same goes for many other similar products.

The software is extremely stable, we've found great flexibility with add-ons and community-driven tools, and bringing it into our domain has been fairly simple. The team at AnswerHub is also extremely helpful when working on user issues together.

At times I wish the moderation tools were more flexible on the front end. I often find myself wanting to do some simple account investigation or moderation, and it would be great if I didn't have to manually search the back end to do so.

- Great customer support. - Highly configurable (permissions, theme). - Easy to make changes in the code yourself once you get the hang of it. - Responsive to any screen format.

- No easy personnalisation via the admin dashboard though avdertised, you need IT skills, patience and curiosity to make theme / feature changes (minimal code documentation). Or you will need to go through professional services all the time. - Few bug fixe releases - Not regular enough new feature releases; we have had known bugs pending for a long time. - Lack of moderation action logs ("post I have reported", actions taken by moderators etc...) - Missing in-app notifications; there is only email notifications. - Weak for knowledge base use (could use more tree-structure navigation and more wiki-style).

I like any number of features that come with this platform including Space/SubSpaces, metadata grouping, the wide variety of email notification selections, and the flexibility of the formats.

I wish the new content list was formatted as Master/Detail instead of standard single column list. I also would prefer that there were more choices than just publish or delete when reviewing content as a Moderator. There should be a means of sending a Question back to draft status.

Very customizable - for me, it's a plus, when the product is missing features and there are ways to work around it. Good search, good support community, good support.

Some built-in items (kb,etc.) are implemented as plugins, which means you can't convert from one item to another. We had to do a lot of customizations, for stuff we'd expect to be out-of-the-box (such as blocking users from posting before validating their emails).

Its easy to customize and easy to use. There are lots of modules, but we have not impelmented them.

Requires lots of customization. Every time there is an update, all the custom work that was done requires updates. I recommend out of the box use and limit how much you customize.

AnswerHub is fairly intuitive and easy to use. Those that appreciate the aims of the product embrassed it

Levels of privilege were faily basic. Would like to see more levels in order to spead the admin and functions.