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Atera vs HaloITSM

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Updated January 29, 2026

Atera vs HaloITSM: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$129.00

per month

£45.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Problem Management
5.0
For MSPs
4.82
Real-Time Updates
4.82
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Incident Management
4.71
Support Ticket Management
4.67
Incident Reporting
4.50
See All
Integrations
AnyDesk
AnyDesk
Ninite Pro
Ninite Pro
Acronis Cyber Backup
Acronis Cyber Backup
See All
TeamViewer
TeamViewer
Microsoft Teams
Microsoft Teams
BeyondTrust Remote Support
BeyondTrust Remote Support
See All
Pros / Cons
  • The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine.
  • To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline.
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  • For a platform with so much capability, better learning materials would really help new admins and speed up adoption across teams.
  • My biggest frustration with HaloITSM is the support documentation and training videos. While the platform itself is incredibly powerful and customisable, the official resources don’t always keep up.
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Ease-of-Use
4.6/ 5
4.6/ 5
Value for Money
4.6/ 5
4.6/ 5
Customer Support
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5
Functionality
4.3/ 5
Highest performing feature
in the comparison
4.7/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad