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BeyondTrust Remote Support vs Jitbit Helpdesk

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Updated January 5, 2026

BeyondTrust Remote Support vs Jitbit Helpdesk: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$1,995.00

per month

$29.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Remote Monitoring & Management
4.80
Remote Access/Control
4.73
Screen Sharing
4.67
See All
See All
Integrations
Intelligent Service Management
Intelligent Service Management
Agiloft
Agiloft
JIRA Service Management
JIRA Service Management
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Trello
Trello
Bitbucket
Bitbucket
Google Drive
Google Drive
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Pros / Cons
  • with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money
  • Overall it is not the most conducive for remote workers dependent on connecting to remote desktops.
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  • itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face.
  • It provides a clean, user-friendly experience and we use it as our service portal for all the teams I manage.
Read more
Ease-of-Use
4.5/ 5
4.5/ 5
Value for Money
Highest performing feature
in the comparison
4.4/ 5
4.3/ 5
Customer Support
4.5/ 5
4.5/ 5
Functionality
Highest performing feature
in the comparison
4.5/ 5
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad