BOSSDesk 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

BOSSDesk

4.6

(139)

Pricing

Starting at $29.00 per month

About BOSSDesk

BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise
Turning ticket management into an
exceptional customer experience!

With rapidly increasing service requests, is
your company maximizing its investment in
your service management solution? Are your
customers and employees able to use the system
easily... or do they get frustrated and give up?

BOSSDesk is an integrated Help Desk Ticketing System
with Asset Management available on premise or in the cloud enabling your team to process service requests
efficiently and expeditiously. The result? You
provide an exceptional employee and customer
experience.

WHY CHOOSE US
Expandable to serve multiple departments
Service delivery enables the ability to create
relevant forms, workflows, and more
US-based support team
Intuitive user interface
iOS and Android mobile apps

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experienc...

BOSSDesk Screenshots

BOSSDesk Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Essential

$29.00

per user, per month

Plan includes:

Active Directory Integration
Agentless Asset Discovery
Asset Management
Automatic Discovery
CMDB
Dashboards
Mobile Application
Remote Tools
Reports
Software Inventory

Professional

$29.00

per user, per month

Plan includes:

Active Directory Integration
Agentless Asset Discovery
Approvals
Asset Management
Automatic Discovery
Business Hours
CMDB
Custom Fields
Dashboards
Email Templates

Enterprise

$69.00

per user, per month

Plan includes:

Active Directory Integration
Agentless Asset Discovery
API Access
Approvals
Asset Management
Automatic Discovery
Business Hours
CMDB
Custom Domain
Custom Email Incoming Servers

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BOSSDesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of BOSSDesk
Active Directory Integration
Activity Tracking
AI Copilot
AI Summarization
Alerts/Notifications
API
Approval Process Control
Approval Workflow
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Responses
Availability Management
Barcode/Ticket Scanning
Calendar Management
Call Center Management
Change Management
Change Planning
Change Tracking
Chatbot
Chat/Messaging
Client Portal
CMDB
Commenting/Notes
Communication Management
Compliance Management
Configurable Workflow
Configuration Management
Contract/License Management
Conversation Intelligence
Cost Tracking
Customer Database
Customer Portal
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Device Auto Discovery
Drag & Drop
Email Management
Email Templates
Full Text Search
Generative AI
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
IT Asset Tracking
Key Performance Indicators
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Maintenance Management
Mobile Access
Mobile App
Monitoring
Performance Metrics
Performance Monitoring
Personalization
Predictive Analytics
Prioritization
Problem Management
Procurement Management
Project Management
Real-Time Chat
Real-Time Reporting
Real-Time Updates
Release & Deployment
Remote Access/Control
Remote Access & Monitoring
Reporting & Statistics
Request Assignment
Requisition Management
Role-Based Permissions
Rules-Based Workflow
Scheduled/Automated Reports
Secure Data Storage
Service Catalog
Service Request Management
Single Sign On
SSL Security
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Automation
Task Management
Task Progress Tracking
Third-Party Integrations
Ticket Management
User Management
Widgets

BOSSDesk Integrations

TeamViewer

Zapier

ChatGPT

BOSSDesk User Reviews

Overall Rating

4.6

Ratings Breakdown

66%

32%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

4.8

Functionality

4.4

William ".

Verified reviewer

Utilities

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

BOSS Support Central - A Remote Support Must Have!

We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Cons:

We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

Reasons for switching to BOSSDesk

Outdated software, and BOSS offered a more robust product.

David C.

Verified reviewer

Government Administration

501-1000 employees

Used daily for less than 12 months

Reviewed June 2025

Impressions after one year

Our organization has been using BOSSDesk for nearly a year, and overall, we are very pleased with the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BOSSDesk is a sleek, focused ITSM-centric platform that gets the job done. Support is quick and knowledgeable. The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in migrating from our legacy platform. They take their customers' input seriously and truly aim to please.

Cons:

Still lacking some features you may find with larger enterprise service desk platforms. Documentation is less thorough than I would like. There could be more connectivity between some modules, such as software assets, contracts, and ticketing. Reporting could be more robust and customizable.

Reasons for switching to BOSSDesk

We wanted a more ITSM-focused product. With Zendesk, we were paying for a lot of features that we did not need.

Junior A.

Verified reviewer

Government Relations

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Products Capabilities

Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere .

Ratings Breakdown

Ease of use

Previously 3

Value for money

Customer support

Functionality

Pros:

There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports.

Cons:

Not keeping customer update up coming features.

Zack C.

Verified reviewer

Government Relations

201-500 employees

Used daily for more than 2 years

Reviewed December 2025

Great tool!

Overall, it has been a very valuable tool which we use daily. We also had our fleet maintenance team use it for creating problem tickets for vehicles.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like the ease of being able to configure the menus and forms. The ability to use LDAP makes it much easier for the end user to log in and create and check status on tickets.

Cons:

Sometimes it is hard to find the area you are wanting to edit. There are many menus which must be drilled down into to find the correct menu.

Syed Q.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Reviewed June 2025

Overview of BOSS

Overall it's good, the way the tickets are created, resolved and closed and maintained. Managing each ticket is also simple and straight forward.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple straight forward entries. The way the tickets are created, maintained, resolved and closed and managed.

Cons:

Can have a better Graphical User Interface. Could have a better report generator with simple custom reports.

Reasons for switching to BOSSDesk

Management did that. May be it was more cheaper.

Gibril B.

Verified reviewer

Government Administration

201-500 employees

Used daily for less than 2 years

Reviewed October 2025

BOSSDesk Review from 1st line rookie perspective

The experience has been positive, as I started to use it around a year ago and it was quite easy and quick to learn. I like the use of reports as it allows us to analyse our performance in ticket management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs. Value for money is ideal for the work that you can do on it. The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive learning curve.

Cons:

They should be able to inform more accurately when a ticket is about to go out of SLA. Setting up personalised alerts would be ideal.

Kyle H.

Verified reviewer

Construction

501-1000 employees

Used daily for more than 2 years

Reviewed June 2025

HOC BOSSDesk Review

It's a great product and has helped us immensely over the years when it comes to managing our tickets

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ticket system feature is great and they have really expanded the options when creating tickets and managing the workflow of it all

Cons:

The Warranty integrations for Dell and Lenovo do not work that great but it is useful from time to time.

John P.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Reviewed December 2025

BOSSDesk - I would recommend to a friend

Having worked with more than a handful of Helpdesk applications over my twenty years of IT work, this is one of the better ones out there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The categorization of the ticket information and time management. Ability to search old/closed tickets by keywords.

Cons:

There is a little bit of a learning curve when setting up groups and templates. Wish there was a bit more documentation on configurating groups and templates.

Andy H.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Reviewed December 2025

IT Deputy Director

Its good and I haven't thought about changing to anything else. [sensitive content hidden] is always ready and willing to discuss any issues or ideas

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works and rarely do we have to call support. When we do have a call or discussion the team is ready to help

Cons:

Its a lesser known ticketing system so alot of RMM tools dont have native support for API. The asset management needs some improvement

Steve W.

Verified reviewer

Government Administration

201-500 employees

Used daily for less than 12 months

Reviewed December 2025

Improves effeciency, improves communication, shows the bosses we're busy.

It has improved our efficency in handling issues. It gives us the ability to demonstrate to our administration that we're swamped at times and need more resources.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Organizes our tasks and tickets. Makes communication with employees vastly better. Automates some very basic tickets that come in regularly. Security for it is great and love the SSO feature.

Cons:

the search function. When searching for a particular ticket we sometimes have issues finding them. Would like to have a search field for the employee that entered the ticket where we could just select that employee from a list.

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