BOSSDesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BOSSDesk

4.6

(138)

Pricing

Starting at $29.00 per month

About BOSSDesk

BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise
Turning ticket management into an
exceptional customer experience!

With rapidly increasing service requests, is
your company maximizing its investment in
your service management solution? Are your
customers and employees able to use the system
easily... or do they get frustrated and give up?

BOSSDesk is an integrated Help Desk Ticketing System
with Asset Management available on premise or in the cloud enabling your team to process service requests
efficiently and expeditiously. The result? You
provide an exceptional employee and customer
experience.

WHY CHOOSE US
Expandable to serve multiple departments
Service delivery enables the ability to create
relevant forms, workflows, and more
US-based support team
Intuitive user interface
iOS and Android mobile apps

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk Ticketing System and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experienc...

BOSSDesk Screenshots

BOSSDesk Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Essential

$29.00

per user, per month

Plan includes:

Active Directory Integration
Agentless Asset Discovery
Asset Management
Automatic Discovery
CMDB
Dashboards
Mobile Application
Remote Tools
Reports
Software Inventory

Professional

$29.00

per user, per month

Plan includes:

Active Directory Integration
Agentless Asset Discovery
Approvals
Asset Management
Automatic Discovery
Business Hours
CMDB
Custom Fields
Dashboards
Email Templates

Enterprise

$69.00

per user, per month

Plan includes:

Active Directory Integration
Agentless Asset Discovery
API Access
Approvals
Asset Management
Automatic Discovery
Business Hours
CMDB
Custom Domain
Custom Email Incoming Servers

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BOSSDesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of BOSSDesk
Active Directory Integration
Activity Tracking
AI Copilot
AI Summarization
Alerts/Notifications
API
Approval Process Control
Approval Workflow
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Responses
Availability Management
Barcode/Ticket Scanning
Calendar Management
Call Center Management
Change Management
Change Planning
Change Tracking
Chatbot
Chat/Messaging
Client Portal
CMDB
Commenting/Notes
Communication Management
Compliance Management
Configurable Workflow
Configuration Management
Contract/License Management
Conversation Intelligence
Cost Tracking
Customer Database
Customer Portal
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Device Auto Discovery
Drag & Drop
Email Management
Email Templates
Full Text Search
Generative AI
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
IT Asset Tracking
Key Performance Indicators
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Maintenance Management
Mobile Access
Mobile App
Monitoring
Performance Metrics
Performance Monitoring
Personalization
Predictive Analytics
Prioritization
Problem Management
Procurement Management
Project Management
Real-Time Chat
Real-Time Reporting
Real-Time Updates
Release & Deployment
Remote Access/Control
Remote Access & Monitoring
Reporting & Statistics
Request Assignment
Requisition Management
Role-Based Permissions
Rules-Based Workflow
Scheduled/Automated Reports
Secure Data Storage
Service Catalog
Service Request Management
Single Sign On
SSL Security
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Automation
Task Management
Task Progress Tracking
Third-Party Integrations
Ticket Management
User Management
Widgets

BOSSDesk Integrations

TeamViewer

Zapier

ChatGPT

BOSSDesk User Reviews

Overall Rating

4.6

Ratings Breakdown

66%

33%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

4.8

Functionality

4.4

Joseph M.

Verified reviewer

Utilities

501-1000 employees

Used daily for less than 2 years

Reviewed July 2025

Review and outlook from a Utilities POV

Overall, we have been pretty satisfied thus far with Boss Desk and look forward to future integrations and utilization of AI functionalities. Though redundant at times when using side by side with all our Microsoft functionality, it is good to know that we have a backup track record of most if not all our devices at GUC.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team is continually innovating and coming up with new ways to make workflow and efficiency more of a reality with Boss Desk. The AD and Azure/Intune integration is great in practice and fairly easy to make it work correctly with some fine tuning involved.

Cons:

There can be a steep learning curve to some of the newer features of Boss Desk and most of the trainings/overviews are very fast paced when trying follow along making review of the recording afterward almost mandatory. While the amount of innovation and new features is great there are times is show that we might be overlooking looking smaller QOL features or capabilities

Cesar D.

Verified reviewer

Government Administration

201-500 employees

Used daily for less than 2 years

Reviewed December 2025

Local Gov Tech Review

Overall, our organization is very happy with BOSSDesk and currently has no plans to move away from it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The value is there if you are willing to put in the time to put it together. Don’t get me wrong — the out-of-the-box BOSSDesk is great, but it will need some customizing to fit your organization. The help desk is always helpful and will make improvements to make things more efficient.

Cons:

The biggest con is the reporting — not that it isn’t there, but that it lacks power and customization. Our organization likes to use that data for budgets and downtime statistics, and BOSSDesk doesn’t make it easy to extract.

Reasons for choosing BOSSDesk

Easier customer GUI to view and interact with requests.

Reasons for switching to BOSSDesk

Unable to communicate with customers through the ticketing system.

Junior A.

Verified reviewer

Government Relations

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Products Capabilities

Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere .

Ratings Breakdown

Ease of use

Previously 3

Value for money

Customer support

Functionality

Pros:

There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports.

Cons:

Not keeping customer update up coming features.

Joshua P.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

Beta Ticketing System

Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used.

Cons:

This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.

Reasons for choosing BOSSDesk

I did not get to choose this.

Vendor Response

Customer satisfaction is our priority and ensuring every customer is happy with our solution is of utmost importance to us. We thank the reviewer for posting his comments and have since discussed the issues in detail with the customer and come up with an action plan to resolve the issues raised. We should note that the features mentioned by the reviewer who is relatively a new user have been available in our solution for several years and our solutions have been performing as expected for our customers. Our solution has advanced capabilities to match most of the competing systems in this market space. We pride ourselves on providing excellent customer support and will work with the reviewer to take corrective action to address any outstanding support issues. We are committed to ensuring that our solutions bring value to our customers and every single user is satisfied.

Replied June 2021

Michael R.

Verified reviewer

Medical Practice

201-500 employees

Used daily for more than 2 years

Reviewed November 2025

A company that stands behind their software product

It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice.

Cons:

Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents.

Reasons for switching to BOSSDesk

SW was going end of life so we needed to replace it. After looking at more than a dozen companies, we went with Bossdesk as it really ticked off all of the boxes for our company.

Chris R.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Reviewed October 2025

BOSSDesk, The BOSS of Service Management!

The BOSSDesk technical team and staff are very responsive when you need their help, they have never failed in being there when you need them most.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BOSSDesk is intuitive and easy to use for the end user. As an administrator of the system, BOSSDesk is feature rich, allowing advanced workflows and functions.

Cons:

Reporting capabilities within BOSSDesk were very limited when we first started using the product. They have since expended on some of their canned reports, but more importantly, they are working to integrate reporting access by using Power BI to allow development of your own reports.

Reasons for switching to BOSSDesk

Lack of adequate service and support for their product as they were transitioning to a new platform.

David g.

Verified reviewer

Utilities

501-1000 employees

Used daily for more than 2 years

Reviewed November 2025

BOSSDesk is a BOSS

great product for tracking tickets and hardware throughout the enterprise and getting the ticket to the right person or persons.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ticketing process was very easy to get setup; feature set was loaded with tools we do use such as asset mgmt. but we might use 40% of total capabilities

Cons:

pricing was a little high; some updates needed more updates and resulted int some downtime or lag :)

Reasons for switching to BOSSDesk

lack of support and age of product proved annoying

Verified

Reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Reviewed June 2025

BOSSDesk DBA

I appreciate that they listen to customer feedback and prioritize fulfilling feature requests when possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate their responsiveness to customer feedback and offer personalized sessions to help both new and existing customers tailor the application to their needs.

Cons:

I wish they offered a BOSSDesk Admin certification to demonstrate an individual's knowledge and skills in designing and managing the application. Perhaps it could be free for long-standing customers and DBAs.

Reasons for switching to BOSSDesk

I think it had to do with thew cost increase.

Gary K.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Reviewed June 2025

Expect to Use BOSSDesk for Years to Come

They have great customer service. their support staff is quick to respond to any reported issue, question, or request for assistance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a great product for IT tickets & monitoring the computer inventory, at a Gear price. We have been a customer since 2017 & last year was the first price increase. Which was minimal.

Cons:

Ever since they combined the on-prem & cloud versions, I have lost a couple of minor functionalities. Nothing major, just a minor inconvenience.

Reasons for switching to BOSSDesk

Needed a more robust product than could also track inventory.

Hayden T.

Verified reviewer

Insurance

51-200 employees

Used daily for more than 2 years

Reviewed October 2025

Excellent Value

Any problem (very few) we've encountered was addressed and resolved immediately. I would rate our overall experience as, excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product does exactly what we need it to do...comprehensive ticket management, IT asset management, change management, integration with Entra ID/Azure, tasks, etc.

Cons:

Not applicable. Features are being added, improved and refined on a regular basis. Reference/documentation materials are also good.

Reasons for choosing BOSSDesk

BOSSDesk offered the best combination of features, setup, integration, and value.

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