Crisp vs Drift: Which is best for you?

The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem.

I wish they'd focus a bit more on refining the user experience, at the moment it feels a bit too much like a product developed by developers to other devs or power users.

The volume was high and we saw that offering to book a demo via chat captured some leads that otherwise might not have asked for a demo.

The primary downside of using Drift is its cost. While the platform does offer a free trial and a few different pricing plans, the cost of using the full-featured version of Drift can be prohibitive for some businesses.