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Freshservice vs osTicket: Which is best for you?
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Features
- It has enabled us to standardize processes, automate repetitive work, and scale support across multiple departments with a lean team. While there is a learning curve for advanced features, the overall value and stability of the platform have exceeded expectations.
- I miss certain features in the product, like ability to remove default status fields, and the ability to change the lay-out further than the default.
- The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account.
- The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use.
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Recommendations
