HappyFox Help Desk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HappyFox Help Desk

4.6

(92)

Pricing

Starting at $24.00 per month

About HappyFox Help Desk

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.

HappyFox sorts tickets based on priority and then organizes them based on pre-determined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers. Each ticket contains a running log of actions taken so that all team members have visibility into the edits taking place.

HappyFox offers industry standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.

HappyFox is available on a monthly subscription basis that includes support via email and phone.

HappyFox Help Desk Screenshots

HappyFox Help Desk Pricing and Plans

Starting price: $24.00 per month

Free Trial

Free Version

Basic

$24.00

per user, per month

Plan includes:

Audit Logs
Basic Reporting
Bulk Editing
Custom Domain Mapping
Dashboard
Data Encryption
Import/Export
Knowledge Base
Notifications
Omnichannel Ticket Creation

Team

$49.00

per user, per month

Plan includes:

Audit Logs
Basic Reporting
Bulk Editing
Custom Domain Mapping
Custom Ticket Queues
Dashboard
Data Encryption
Import/Export
Knowledge Base
Multi-Brand

Pro

$99.00

per user, per month

Plan includes:

Advanced Reporting
Audit Logs
Basic Reporting
Bulk Editing
Contact Grouping
Custom Domain Mapping
Custom Fields
Custom Ticket Queues
Dashboard
Data Encryption

Enterprise Pro

Pricing available upon request

Plan includes:

Advanced Audit Logs
Advanced Reporting
Agent Scripting
Basic Reporting
Bulk Editing
Contact Grouping
Custom Domain Mapping
Custom Fields
Custom Ticket Queues
Dashboard

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HappyFox Help Desk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of HappyFox Help Desk
Alerts/Notifications
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Trail
Automated Responses
Autoresponders
Availability Management
Call Center Management
Canned Responses
Capacity Management
Case Management
Catalog Management
Change Management
Chatbot
Commenting/Notes
Communication Management
Configurable Workflow
Configuration Management
Contact Database
Contact Management
Content Library
Content Management
Contract/License Management
Conversation Intelligence
Customer Complaint Tracking
Customer Database
Customer Portal
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard Creation
Data Import/Export
Decision Support
Document Management
Document Storage
Email Alerts
Email Management
Email Templates
Feedback Management
File Sharing
For Insurance Industry
Forms Management
Full Text Search
Geotargeting
Help Desk Management
Inbox Management
Incident Management
Insurance Management
Interaction Tracking
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Key Performance Indicators
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Management
Live Chat
Marketing Automation
@mentions
Mobile Access
Mobile Alerts
Mobile App
Mobile Interface
Monitoring
Multi-Channel Management
Multi-Language
Multiple Data Sources
Online Forums
Personalization
Pre-built Templates
Prioritization
Problem Management
Progress Tracking
Project Management
Project Time Tracking
Quality Assurance
Queue Management
Ratings/Reviews
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recurring Issues
Release Management
Remote Access/Control
Remote Access & Monitoring
Remote Support
Reporting & Statistics
Rich Text Editor
Role-Based Permissions
Routing
Rules-Based Workflow
Sales Activity Management
Sales Pipeline Management
Sales Reports
Search
Secure Data Storage
Service Catalog
Service Reporting
Single Sign On
Social Media Monitoring
SSL Security
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Automation
Task Management
Task Progress Tracking
Task Scheduling
Template Management
Templates
Text Editing
Third-Party Integrations
Ticket Management
Time Zone Tracking
Transcripts/Chat History
Transfers/Routing
User Management
Video Chat
Web Notifications
Website Integration
Widgets
WYSIWYG Editor

HappyFox Help Desk Integrations

Insightly

Zapier

OneLogin

Nicereply

Meta for Business

Twitter/X

See all 37 integrations

HappyFox Help Desk User Reviews

Overall Rating

4.6

Ratings Breakdown

71%

25%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.6

Functionality

4.4

Verified

Reviewer

Law Practice

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Strong Ticketing System

Previously 5

I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Functionality

Previously 5

Pros:

Happyfox sets out what it is meant to do - a strong, automated ticketing system. Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements. Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login).

Cons:

A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features. It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM.

David S.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed June 2018

Not too complex, not a ton of features, but it does do and accomplish exactly what it says.

Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions. Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of.

Cons:

There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt. I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly. Also adding a knowledge base to reference in responses to support tickets would be amazing

Alex W.

Verified reviewer

Computer Networking

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

HappyFox makes us sad...

Great response from the sales team. Beyond that, it has not been a great experience. Very frustrating to modify and breaks easily.

Ratings Breakdown

Ease of use

Previously 2

Value for money

Customer support

Previously 4

Functionality

Previously 2

Pros:

Responsiveness of the sales team to get a demo going and their willingness to work with us on configuration issues. Simple system to use if you have a simple help desk need.

Cons:

Our help desk became complex quickly. HappyFox does not support any level of complexity. For example, no capability of adding fields that have values dependent on others. This has led to very complex form designs. No ability to customize the layout of the forms... every field is just thrown down the left side one after the other. For over a year they did not support daylight savings time. This made it very difficult to manage as we had to get all our users to change their settings to move them to another time zone certain times of the year. They list some big enterprise clients - I can't see how any of these firms would actually use it beyond a very limited scope. It doesn't scale. Very easy to break - Every month I have to double check my reports to make sure they did not export the data in a different layout.

Loris D.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed November 2016

Definitely the Best

Have been using this for quite a few time and definitely the best one. It has eased of all my trouble top accumulate tickets from all sources. This software easily gives all the tickets raised from various sources like email, social media, phone call, chat,website widgets and everything. Love it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive interface that helps focus on incoming requests Highly customizable

Cons:

It creates a ticket of every email sent to the mail id, irrespective of their authenticity.

Michelle C.

Verified reviewer

Apparel & Fashion

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed November 2018

Great Software

I would, and have, recommend this software to anyone looking for a great program for their business.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus.

Cons:

I can not think of one thing I disliked about the software. Perhaps it could be a bit cheaper to use but the price seemed pretty competitive with other apps like it.

Arnaud D.

Verified reviewer

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2018

The basics of ticketing

Very good tracking of my interaction with customers

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I use both HappyFox ticketing system and Chat. It is a very nice ticketing system, HappyFox gives a very good competition to Zendesk Suite etc. Very easy to use. I like the design too

Cons:

Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes

Prabath U.

Verified reviewer

Telecommunications

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed December 2021

Better approach to handle product issues.

Overall good product easy to learn and easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to learn no big complex things to do when raising tickets. Email notifications are really helpful when managing SLA.

Cons:

I like the product and the way it behaves.

Apur D.

Verified reviewer

Electrical/ Electronic Manufacturing

Used unspecified for unspecified

Review source

Reviewed December 2014

One Stop solution for IT Support

I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team.

Ratings Breakdown

Pros:

Generating reports cannot be more simple. appreciable TAT by the Happyfox support team.

Cons:

Nothing in specific.....................

Mayukh G.

Verified reviewer

Information Technology and Services

2-10 employees

Used unspecified for unspecified

Review source

Reviewed April 2014

Clean and simple customer support system

HappyFox came as a perfect solution for maintaining a simple and customizable knowledge base and ticketing system. Their team was very helpful in the whole process. They will definitely be taking over the customer support domain as a top player in future.

Ratings Breakdown

Pros:

Easy, Convenient, Customizable, Neat interface.

Brien N.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

Happy with Happy Fox!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in!

Cons:

The only Con that I experienced with this software is the ticket response were directly sent to the users junk folder. After contacting local support they were able to adjust the settings and solve the issue.

Showing 1 - 10 of 92 Reviews

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