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JIRA Service Management vs NinjaOne

Updated February 6, 2026

JIRA Service Management vs NinjaOne: Which is best for you?

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1 million+ businesses helped
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Starting Price
$20.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Remote Monitoring & Management
5.0
Support Ticket Tracking
4.71
For IT Project Management
4.68
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Device Management
5.0
IT Asset Management
4.87
Automated Routing
4.86
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Integrations
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Passportal
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SherpaDesk
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Pros / Cons
  • Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
  • It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it.
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  • What I liked most about NinjaOne is its easy-to-use interface and automation features, especially patch management, which made monitoring and supporting devices much more efficient
  • The mobile app works, but it’s definitely not as full-featured as the desktop version.
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Ease-of-Use
4.2/ 5
Highest performing feature
in the comparison
4.7/ 5
Value for Money
4.3/ 5
Highest performing feature
in the comparison
4.6/ 5
Customer Support
4.3/ 5
Highest performing feature
in the comparison
4.7/ 5
Functionality
4.5/ 5
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad