Jitbit Helpdesk 2026: Benefits, Features & Pricing

Wondering if Jitbit Helpdesk is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Jitbit Helpdesk

4.5

(33)

Pricing

Starting at $29.00 per month

About Jitbit Helpdesk

JitBit Helpdesk is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and features a mobile app for both iOS and Android devices.

JitBit Helpdesk features ticket management which allows users to manage requests from multiple sources by assigning them customized tags and categories. These queries are then routed to the most appropriate support team based on their availability and areas of expertise.

JitBit Helpdesk features mobile apps that allow users to track the status of their requests using their mobile devices and ensures that agents are aware of their pending requests.

With the help of customized reporting and dashboards to track and monitor KPIs, users gain a complete view of all their help desk activities.

Jitbit Helpdesk Screenshots

Jitbit Helpdesk Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Freelancer

$29.00

flat rate, per month

No plan information available

Startup

$69.00

flat rate, per month

No plan information available

Company*

$129.00

flat rate, per month

No plan information available

Enterprise*

$249.00

flat rate, per month

No plan information available

Small

$1,699.00

flat rate, one time

Plan includes:

Free Upgrades Within 1 Year
Instant Delivery
Perpetual License
Recoverable Keys

Company

$3,499.00

flat rate, one time

Plan includes:

API
Free Upgrades Within 1 Year
Instant Delivery
Ios & Android Apps
Perpetual License
Recoverable Keys
SAML

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Jitbit Helpdesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Jitbit Helpdesk
API
Customer Database
Customizable Branding
Customizable Fields
Data Import/Export
Email Templates
Knowledge Base Management
Mobile App
Real-Time Chat
Single Sign On
Ticket Management

Jitbit Helpdesk Integrations

Trello

Bitbucket

Google Drive

WordPress

Asana

Harvest

See all 12 integrations

Jitbit Helpdesk User Reviews

Overall Rating

4.5

Ratings Breakdown

70%

24%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.5

Functionality

4.4

Verified

Reviewer

Industrial Automation

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Great web, not it's app

Previously 4

Our main comunication with our customers for ater sales services is jitbit helpdesk, through email mainly but we as team use the desktop app

Ratings Breakdown

Ease of use

Previously 3

Functionality

Previously 4

Pros:

we can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform

Cons:

App. It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app

Annex L.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Determined Help Desk for Firms

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Jitbit Helpdesk makes discussions authentic, and there are immediate consultations to make every response recorded.

Cons:

Jitbit Helpdesk has an impressive solution in making customer help distinct.

Jeofrey Z.

Transportation/ Trucking/ Railroad

10000+ employees

Used daily for less than 6 months

Review source

Reviewed January 2017

Worst Customer Service

Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing, It didn't work

Cons:

It doesn't work

Vendor Response

We're sorry you were unable to set it up. I assume you were trying to install the on-premise version that does require some technical skills or administering a web-server, setting up a MS SQL database, configuring windows-integrated authentication and other tricky stuff depending on your requirements. That is why we also offer the SaaS (hosted) version that works in the cloud and requires literally zero setup. But nevertheless I regret and apologize the lack of support you experienced from us. If you could provide more details, we can investigate further.

Replied June 2018

Gestione P.

Verified reviewer

Maritime

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

The Stable and Dynamic Approach for Customer Help

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face.

Cons:

itbit Helpdesk is aggressive and quick to resolve the arising challenges.

Karl V.

Verified reviewer

Broadcast Media

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Jitbit Helpdesk

We moved to Jitbit Helpdesk during COVID because we needed something more easily accessible for staff from what we were using. It provides a clean, user-friendly experience and we use it as our service portal for all the teams I manage. Any time I've contacted support I receive quick timely responses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy for users to submit tickets - web, app or via email. Easy to follow tracking of tickets & updates. Ability to easily add custom fields, categories and ticket types. SAML SSO integration

Cons:

Honestly, I really don't have a con about this product. It does everything we need and is not bloated with extras we don't which I think helps with the price point.

Reasons for choosing Jitbit Helpdesk

Provided more than we needed, wasn't as flexible and substantially increased pricing options.

Aimee G.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed July 2017

Makes managing customer support easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity.

Cons:

Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category.

Verified

Reviewer

Consumer Goods

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed April 2018

Managing service request made simple and easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simple yet professional layout makes it one of the best helpdesk software. The categories can be managed easily and technicians can be assigbed accordingly

Cons:

If there are more customization in rights to view the tickets and reports can make it even more comorehensive.

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed September 2016

Affordable and easy

We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the company offers one) but then they convinced us to try the cloud-hosted and it worked great. We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Low price, responsive customer support, very nice UI.

Cons:

Lack of social media integration, but you hack your own using Zapier. Also, there's no "Search" function in the Android app, hope they add this.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 6 months

Reviewed September 2019

Great helpdesk for our team

after alternatives, jitbit become featured option for our team. it's very simple to begin work and service has flexible settings. everyone can easily install it (especially saas-version) and begin to use day-to-day after the order.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

integration with jira and slack; mobile version; flexible for different sized teams; convenient mailbox; adequate price;

Cons:

some minor bugs in interface, but not in functionality

Verified

Reviewer

Education Management

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed June 2018

Jitbit is a fantastic help desk solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The layout works well as far a workflow goes. I really like all of the integrations Jitbit has built in to everyday tools I use

Cons:

My companies decision for not choosing this software boiled down to price. That being said I personally feel the benefits outweigh the costs as far as efficiency goes.

Showing 1 - 10 of 33 Reviews

See All Reviews