1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Live Chat Software

/

LiveChat vs WhatsApp

Updated February 9, 2026

LiveChat vs WhatsApp: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$24.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
Visual Analytics
5.0
Real-Time Chat
5.0
Multi-Language
4.88
See All
SMS Messaging
5.0
@mentions
4.83
Chat/Messaging
4.83
See All
Integrations
Benchmark Email
Benchmark Email
Grasshopper
Grasshopper
LeadSquared
LeadSquared
See All
Meta for Business
Meta for Business
MightyCall
MightyCall
Twilio
Twilio
See All
Pros / Cons
  • We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.
  • The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely.
Read more
  • Whatsapp is best massage service app in world with free, best, simple interface with safety features like 2 step verification ,video call facility is good, there are no bugs and issues, customer service is good quick response etc.
  • I think the flaws in the WhatsApp application are very simple, such as the fact that the application cannot be used without a phone number, and it also does not fully support multiple devices, so the same account cannot be used on more than one phone at the same time.
Read more
Ease-of-Use
4.6/ 5
Highest performing feature
in the comparison
4.8/ 5
Value for Money
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5
Customer Support
Highest performing feature
in the comparison
4.6/ 5
4.3/ 5
Functionality
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2023
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad