ManageEngine ServiceDesk Plus vs SapphireIMS: Which is best for you?

The ability to easily customise workflows, the powerful automation, and the fact that it enables end-to-end management of requests much more efficiently are significant advantages.

In addition, the reporting within the platform is not intuitive and we find ourselves having to manually export and transform data using other tools such as Excel and Canva for visuals on reporting that we send out on a monthly basis.

It has significantly enhanced our operational efficiency, enabled centralized control, and empowered our teams with actionable insights.

Implementation Support was not good every team asking for scope of project