TeamDynamix 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

TeamDynamix

4.4

(150)

Pricing

Pricing available upon request

About TeamDynamix

TeamDynamix is a no-code, cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation.

Whether you are just starting out with ITIL or a best-in-class ITIL shop, the platform can easily be configured to adapt to your needs and methodology – without coding. We offer a full-service white glove implementation team so you do not need to contract with a third party.

By providing white-glove service at a lower cost, we can help our customers get up and running quickly with key areas such as a self-service portal, knowledge base, IT asset management, change management, and automation.

With a no-code platform, customers will benefit from low admin overhead, and the ability to easily configure forms, fields, workflows, and automation without the need for technical resources.

Easily spin up new applications for other groups such as HR, Marketing, Legal, Operations, & Facilities.

TeamDynamix Screenshots

TeamDynamix Pricing and Plans

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Free Trial

Free Version

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TeamDynamix Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of TeamDynamix
Active Directory Integration
Activity Dashboard
Agile Methodologies
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Management
Automated Routing
Availability Management
Barcoding/RFID
Budget Management
Business Process Automation
Capacity Management
Change Management
Chatbot
Chat/Messaging
Client Portal
Collaboration Tools
Configurable Workflow
Cost-to-Completion Tracking
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Data Management
Document Storage
Drag & Drop
Email Management
ERP integration
ETL
File Sharing
For IT Project Management
Forms Automation
Gantt/Timeline View
Help Desk Management
Idea Management
Incident Management
Integrations Management
Inventory Management
Issue Management
IT Asset Management
IT Asset Tracking
Kanban Board
Knowledge Management
Location Tracking
Macros/Templated Responses
Milestone Tracking
Monitoring
Multi-Channel Communication
No-Code
Percent-Complete Tracking
Portfolio Management
Prioritization
Problem Management
Process Modeling & Designing
Project Management
Project Planning/Scheduling
Project Tracking
Real-Time Chat
Reporting/Analytics
Reporting/Project Tracking
Reporting & Statistics
Resource Management
Risk Management
Role-Based Permissions
Rules-Based Workflow
Self Service Portal
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Testing/QA Management
Third-Party Integrations
Ticket Management
Time & Expense Tracking
Traditional Methodologies
Workflow Configuration
Workflow Management

TeamDynamix User Reviews

Overall Rating

4.4

Ratings Breakdown

47%

42%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.5

Functionality

4.1

Robert C.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Help Desk Ticketing and Project Management with TeamDynamix

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The part of this software I use the most on a daily basis is project management. This includes the project request form, the scheduling of project tasks, notifications through the system to customers, stakeholders, and the dev team. Other areas around our campus use different software and it's clear the differences with IT using TeamDynamix and them not.

Cons:

The only thing I can say about a part of the software that might need to be a little better is just onboarding for new employees who use the service. There are so many different applications and uses with this software that it can be a little overwhelming at first. I will say they have a great customer knowledge base that has an article for just about any issue you might come across.

Gregory C.

Higher Education

1001-5000 employees

Used daily for more than 2 years

Reviewed June 2022

Our Experience With TeamDynamix

We rely heavily on the incident management. It has been a very stable platform and functions well for ticketing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface is relatively simple and easy to navigate. It has become more useful with the recent features that have been implemented.

Cons:

Our implementation was back on version 9. The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become obsolete. Now we have a tremendous amount of "bloat" that needs to be cleaned up.

Reasons for choosing TeamDynamix

Price, but now we are re-considering due to certain features and reporting shortfalls.

Reasons for switching to TeamDynamix

Needed more features and better UI.

Billie H.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Good tool, but PPM needs attention

Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client.

Cons:

Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views.

Christine D.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Team dynamix is a great product

The tdx folks are great to work with. They respond to tickets I submit typically within an hour of submitting them. Always kind and professional

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tdx is flexible and easy to configure. I can almost always provide the functionality my clients and technicians need.

Cons:

It is hard sometimes to find where certain setups are done especially things you don’t do often. Also, it needs the ability to better integrate project tasks and tickets

Reasons for choosing TeamDynamix

Cost and we really liked the agile implementation and the full features

Reasons for switching to TeamDynamix

We wanted a more features like project management knowledge base all in 1 tool

Amy S.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

TeamDynamix is the best ITSM solution I have used

TeamDynamix' support has exceeded beyond my expectation. They are quick to respond, are transparent with what they are working on and listen to their customer's ideas for improvements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of their access level. Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power to make and control changes).

Cons:

The PPM module still has some growth to be match a lot of the amazing features on the ITSM module.

Reasons for choosing TeamDynamix

Ease of use, PPM module, and ability for admins to make changes without vendor support was key.

Clayton M.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Reviewed June 2022

TD from an ed-tech perspective

Adopting TD has allowed us to mature as an organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Keeping all communications in a single place on a request is a must. Having a self service portal and knowledge base has helped campus tremendously. I appreciate that it was designed to be flexable and understand the unique needs of higher education.

Cons:

It does not function very well on mobile. If you do not set up custom reports, it is easy to "loose" requests as they change states. It would be nice if there were a way to force ticket tasks. i.e. ticket could not be sent to another person or closed until a task was completed first.

Reasons for switching to TeamDynamix

The implementation of footprints was a only set up as a break fix solution. There was no self service or knowlegebase.

Allen B.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Streamlined Service Desk

It has been a great tool that we have expanded several times to better serve the organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease for users to create tickets has been a big productivity increase for the organization.

Cons:

The inability for a user to change the status of a ticket makes that process more difficult.

Reasons for choosing TeamDynamix

Price and ease of use.

Reasons for switching to TeamDynamix

Needed a more current solution that leveraged technology better.

Darrin J.

Verified reviewer

Medical Devices

201-500 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

TDX was a major change for us in the right direction

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ever since implementing TDX, we have found nothing but great things about it. It has been a wonderful ESM service for us.

Cons:

I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets after being submitted, but it is a small issue since we had it always available in our previous system.

Reasons for choosing TeamDynamix

TDX offered more that fit our needs more than any other products.

Reasons for switching to TeamDynamix

Kace was becoming outdated for us and it was time for a change.

brad M.

Verified reviewer

Higher Education

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Great platform for service management needs

Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box.

Cons:

The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time.

Reasons for choosing TeamDynamix

Best combination of features and price with the ease of administration we needed given our staffing levels.

Reasons for switching to TeamDynamix

Moving to ITIL-centered processes, specifically a service catalog.

Beau B.

Verified reviewer

Government Relations

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed January 2023

TeamDynamix for government Incident Management

From procurement to go-live, the process has been very smooth with TeamDynamix. The sales, implementation and support teams are great and very responsive. Probably the easiest roll out I've been a part of.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We liked that the product was a codeless solution and could be easily managed by one or two people. Our previous product required developers and was too large and cumbersome.

Cons:

There are a few features that are lacking, but the good news is that TeamDynamix reads and reacts to customer feedback. I've already seen a few of the items I wanted introduced in new version roll outs as well as listed in future releases.

Reasons for switching to TeamDynamix

ServiceNow worked well, but was too large of a product for us. We were initially on ServiceNow Express, which was a much better fit, but when that went away and we were moved into ServiceNow Enterprise, we felt overwhelmed.

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