Engageware 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Engageware

4.2

(70)

Pricing

Starting at $78.00 per year

About Engageware

Engageware (formerly TimeTrade SilverCloud) provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required.

Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

Engageware Screenshots

Engageware Pricing and Plans

Starting price: $78.00 per year

Free Trial

Free Version

Basic

$78.00

per user, per year

No plan information available

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Engageware Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of Engageware
Access Controls/Permissions
Activity Tracking
API
Appointment Management
Availability Management
Booking Management
Calendar Management
Class Scheduling
Client Database
Confirmations/Reminders
Customizable Branding
Email Management
Employee Scheduling
Event Scheduling
Facility Scheduling
Generative AI
Knowledge Management
Live Chat
Multi-Location
Online Booking
Real-Time Data
Real-Time Notifications
Real-time Scheduling
Real-Time Updates
Recurring Appointments
Reporting & Statistics
Resource Scheduling
Room Booking
Scheduling
SMS Messaging
Team Calendars
Third-Party Integrations
Website Integration
Workflow Management

Engageware Integrations

Google Calendar

Salesforce Sales Cloud

Microsoft Outlook

Engageware User Reviews

Overall Rating

4.2

Ratings Breakdown

46%

39%

Secondary Ratings

Ease of Use

4.2

Value for money

4.4

Customer support

4.0

Functionality

3.9

Have you used Engageware and would like to share your experience with others?

Sherri-Lee W.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed August 2024

Easy to use software to book online appointments

Very good I've used them for years and never considered changing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very Easy to use, low price, great support.

Cons:

I haven't found anything that I don't like about it. It has all the bells and whistles that I want.

Verified

Reviewer

Real Estate

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed February 2018

TimeTrade- Easy solution to customer interactions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Cons:

It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

Cory C.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

One trick pony that doesn't do the trick that well

Previously 4

TimeTrade works for what we use it for but doesn't do anything more than allows people to book time on the calendar. There are so many more tools out there that do this and more. I wouldn't recommend TimeTrade and if I had a say in the matter, I would search around for other tools.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Functionality

Pros:

My favorite thing about TimeTrade is that it allows my customers to book time with me and integrates directly with my calendar.

Cons:

The calendar feature that customers use to book time looks very old fashioned and isn't the most intuitive. I feel like sometimes it actually turns people away from booking time. Also, it's not the easiest to set up.

Alex B.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2018

This is THE booking solution for small businesses and entrepreneurs

Since I've started using TimeTrade I've been able to more easily book and have appointments kept with clients. It's very easy for both the user and the client to input information for the calls. Nice to be able to integrate it into websites and social media! Overall, definitely recommend! You can't really beat the price.

Ratings Breakdown

Ease of use

Functionality

Pros:

After you have it set up, it works seamlessly without you having to do much. You can set many different types and lengths of appointments/calls. It's easy to create and adjust the times you're available for the different appointments/calls. It automatically sends you and the other person emails about the calls AND a reminder email! If you connect it to your calendar, it auto-inputs your meetings so you're never double-booked! Amazing pricing.

Cons:

It can be a little confusing to set up and the tutorial videos don't always address all your issues.

Adanne A.

Verified reviewer

Human Resources

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2018

Timetrade makes my life a whole lot easier.

It primarily saves me time ,which I would normally spend on exchanging emails trying to confirm the best time schedule for a meeting appointment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Timetrade eliminates the process of calling and exchanging multiple emails before a meeting appointment is booked.It is easy to use and I personally had a fast learning curve when I was first introduced to it. I like how I am able to create multiple booking options ,depending on the type of meeting appointment I will like to schedule.

Cons:

The user interface why manageably intuitive has an outdated design.I do not think this in anyway affects the experience of the user though ; at least it didn't affect my daily experience.

Verified

Reviewer

Management Consulting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

All of a sudden, I am locked out

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Set up was pretty easy. Customer support sucks. Now I need to add 48 more characters. The sis pretty stupid.

Cons:

User name and password do not exist so I cannot log in, cannot contact support, cannot do anything. This is a weekend and Monday is holiday so I am shut out until at least Tuesday Not good. Looking for another provider.

Verified

Reviewer

Higher Education

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed March 2019

An excellent scheduling tool for the Higher Ed space

Ratings Breakdown

Ease of use

Functionality

Pros:

Our office uses TimeTrade to schedule meetings with prospective applicants to our graduate programs, as well as facilitate online interviews with select candidates. TimeTrade is great because it allows our recruiters to select their individual availability and share only those times & dates with applicants. The TimeTrade links are sent out of our CRM in automated emails, making the interview registration process streamlined and seamless.

Cons:

At this point, we do not have TimeTrade integrated with our CRM, so we're forced to manage the data in two separate systems. This can be challenging for our recruiters, who want to look in one place and be able to see everything.

Verified

Reviewer

Staffing and Recruiting

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

Good enough but could be better

This allows people to utilize my schedule to book free times and avoids a lot of back and forth emails.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it integrates easily with outlook to add links for meeting scheduling.

Cons:

I don’t like that it only gives a buffer on the back end of a meeting and not the front end of meetings which could cause a back to back effect on previously scheduled meetings.

Verified

Reviewer

Education Management

Used weekly for more than 2 years

Review source

Reviewed January 2018

A good way to manage appointments and make money

More appointments, more business, more money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, easy to setup for the most part. Connects nicely with other calendar functionality and lets your clients setup appointments and meeting at a time that works for them as well as sends reminder of meetings.

Cons:

Repeating some tasks can be a bit time consuming to setup initially specially if there are alot of different types of appointments you need to setup that are not consistent.

Verified

Reviewer

Financial Services

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed January 2018

A good simple app to scheudle appointsments