CareSmartz360 vs Caretime: Which is best for you?

Clean layout and having ability to questions answered quickly through chat by live person and AI during off hours.

Old looking user interface, occasionally slow to load, Agency owner app has very little functionality, Some of the day to day operations are not intuitive (I don't need everything to be simple, but day to day stuff like scheduling should be).

Caretime is very user friendly for Caregivers to clock in and out as well as documentation of visits to clients.

Customer support is another major issue — the phone number provided keeps you on hold for more than 10 minutes before disconnecting, and even our caregivers struggle to get through when they need help.