Homecare Homebase 2026: Benefits, Features & Pricing

Wondering if Homecare Homebase is right for your organization?

Our Hospice Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Homecare Homebase

2.8

(52)

Pricing

Starting at $1.00 one time

About Homecare Homebase

Homecare Homebase is a cloud-based automation solution for home-based care agencies. The solution provides real-time data exchange and communication between field staff, office and physicians. It offers interoperability with the healthcare community, driven by compliance requirements for each offered service line (Home Health, Hospice, Personal Care and Private Duty). HCHB provides prompts, reminders and notices to field clinicians to input required documentation and shares information with agency management and others. The solution offers a customizable reports and HCHB Analytics for monitoring key performance indicators (KPIs).

The HCHB software empowers agencies of all sizes, from enterprise to start-up, with advanced functionality across care coordination, data analytics, eligibility management, revenue cycle management, workforce management, and more. The platform ensures complete and accurate documentation, reduces billing mistakes, and supports person-centered care. HCHB's interoperability tools, including custom integrations and APIs, enable seamless data sharing across the healthcare community to enhance patient care.

Homecare Homebase's billing features use integrated c...

Homecare Homebase Screenshots

Homecare Homebase Pricing and Plans

Starting price: $1.00 one time

Free Trial

Free Version

Basic

$1.00

one time

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Homecare Homebase Features

Popular features found in Hospice
Bereavement Management
Charting
Claims Management
Electronic Signature
HIPAA Compliant
Patient Intake
Reporting & Statistics
Scheduling
Task Management
More features of Homecare Homebase
Activity Tracking
Alerts/Notifications
API
Appointment Management
Assessment Management
Audit Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Care Plan Management
Client Management
Clock In/Out
Compliance Management
Credential Management
Customizable Forms
Customizable Reports
Document Management
Document Storage
Employee Management
EMR/EHR
Financial Reporting
Forms Management
GPS
Home Health Care Management
Insurance Management
Medication History
Medication Management
Mobile Access
Mobile Alerts
Monitoring
Multi-Location
Patient Database
Patient Records Management
Payroll Management
Physician Portal
Quality Assurance
Real-Time Data
Real-Time Notifications
Records Management
Referral Management
Reminders
Third-Party Integrations
Time Tracking by Client
Volunteer Management
Workflow Management

Homecare Homebase User Reviews

Overall Rating

2.8

Ratings Breakdown

21%

17%

15%

38%

Secondary Ratings

Ease of Use

2.5

Value for money

2.8

Customer support

2.8

Functionality

2.9

Rebecca D.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed June 2019

Ok, I guess?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to use, doesn't take a long time to load, and keeps track of my mileage automatically so I don't have to.

Cons:

You have to refresh several times to get changes to take effect. For example, if I reschedule a patient to tomorrow, I have to refresh to get the visit off of today, then again to get it on tomorrow. There's gotta be a less time consuming way to do this.

Katy R.

Verified reviewer

Medical Practice

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

HCHB has been a partnership success

Its been a great experience for our company who moved from a smaller vendor to HCHB. We knew with this change it would dilute the attention some since HCHB has a lot of customers but all and all they do an excellent job still giving us the attention we need to be successful on the product and the implementation team was top notch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely robust program, can customize to your agency but also ensures you stay within regulatory requirements.

Cons:

Being a larger company its hard to communicate glitches or minor flaws in the system and see them be fixed. IE maybe an inconsistent box that you cannot type/search in when all other boxes are - would be hard to get this resolved since its not a pain point but still is an annoyance for an end user.

Reasons for choosing Homecare Homebase

HCHB had more features and I knew it was the better pick even with the price point difference. It was worth the investment to be on a product we knew could support our growth in the long term.

Reasons for switching to Homecare Homebase

Healthcare First wasnt an option so selected other. HCF was our EMR and was not able to keep up with an agency our size both in speed of the system but also features. We were ready to move to bedside charting with tablets and HCF was not in a place to support this.

Vendor Response

Katy, Thank you for sharing your insights. We are glad to hear you've had a good experience partnering with HCHB and look forward to helping your organization grow!

Replied September 2024

Rocky H.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

It does what it needs to

It hasn't been too bad, and service outages are rare, however, there have been several times where HCHB support has apparently given up, with responses like "Must be a device issue" or "Uninstall/reinstall Citrix". With no help troubleshooting past those two responses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Maintaining database is great when it works correctly! If one person is not following SOP it makes it a nightmare.

Cons:

Trainings leave something to be desired. It's a lot of prerecorded video that isn't engaging or captivating to the audience.

Vera J.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Strongly do not recommend this EMR

Truly terrible. In both instances I went from a platform that was not amazing but was quite usable, to a platform that forced me to do every part of my job twice, and did nothing to help me along the way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked almost nothing about this product. I transitioned to it from a proprietary EMR which was built basically off PDFs of their paper forms, and from Epic, which is big and complicated but customizable

Cons:

Homecare Homebase is essentially like typing your documentation into a word document with prompts. It makes almost nothing easy, you can erase the prompts if you want which seems concerning, and often it forces you to do doublework.

Reasons for switching to Homecare Homebase

Hospice was bought by a private equity company who did not want to pay for a premium product

Sarah N.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Homecare Homebase-A Homebase and Homerun if you are in healthcare!

Overall HCHB has been very helpful in my life working in healthcare daily. It helps keep me on track with my Workflow. I have worked with many scheduling systems in my career, and it is easy to use with the mapping and ease of moving patients from clinician to clinician. There is a report for everything you need and is easy to use if you are a billing specialist too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really love the different options you have to upload documents in attachments and where you can put Wound Pictures or separate your Paper Visit Notes for billing. The ease to fax documents out of HCHB. The Workflow really helps you keep your tasks in order. Which everyone knows is helpful when you are multitasking with phone calls! We have worked on special projects with HCHB too, and they have always been so helpful to design things the way we need them to run.

Cons:

I found the orders tracking a little difficult since you have to put a date and comment on each order you fax out, which can be very time consuming when working with a busy office who has a lot of orders. I do wish there was a way to mass stamp your orders with a date and a comment and fax them all out as one batch with a select all click.

Vendor Response

Sarah, Thank you for sharing your experience with HCHB. We are thrilled to hear that you've our software has made your life easier! We are committed to continuing to make improvements to our EHR, so I have passed on your suggestions to our product team as well.

Replied March 2025

Sandra C.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2022

Performed poorly.

I would describe my overall experience as a flop. I would advise organizations to think carefully before making a decision and at the least do not get locked into a contract with Homecare Homebase before having the oppurtunity to extensively test it. I was tasked with selecting and deploying a new home health care solution and I personally chose Homecare Homebase. Right away the poor layout caused time management to suffer. Malfunctions started to disrupt our entire workflow. I waited days to hear back from support, something I don't like to experience. I don't believe the agents have the ability to provide any assistance. Later on I found reviews of Homecare Homebase and almost every reviewer voiced the same complaints. The importance of research and reviews is something I won't forget -- ever again.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Manage multiple components of home health care. - Billing features. - Freedom to choose add-ons. - Parent company established prior to 2000. - Company is located in Kentucky, United States.

Cons:

- Poor performance in all. - Disruptive malfunctions. - Missing features and poor feature quality. - Time management suffers, efficiency and case load suffers. - Workflow feature is locked into place. - Impractical layout that's changed again and again. Senseless restrictions. - Complaints were heard but were never addressed. - Poor support.

Reasons for choosing Homecare Homebase

Because HCHB was located only an hour or two away and I felt that I could trust them.

Reasons for switching to Homecare Homebase

Because my superiors asked me to find something new.

Nancy M.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Field RN user

Poor so far

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Can sync quickly. That's it. Being able to use small device is kinda of nice .

Cons:

From field staff point of view hchb is very poor program. Pathways do not reflect care provided. Waiting around for office staff to change codes, add visits, process work que is extremely slow. Buddy codes are a mess for large organization. We end up with visits on one nurse and buddy codes on another. Makes no sense that buddy codes can be moved separate from a visit.There are repetitive questions in some areas of assessment that are not needed nor appropriate. I spend more time "looking" at my phone during a visit than I do the patient. No ability to self schedule my case load.Writing exceptions all the time as to why i wasn't in home 30 minutes, when I actually was is annoying now. The system we have on scanning documents that MD have written by hand is not legible half the time so make figuring orders a concern. I'd rather go back to epic.

Reasons for switching to Homecare Homebase

Don't know I'm field staff Sure it cheaper

Verified

Reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 2 years

Review source

Reviewed March 2020

Not The Most Friendly EMR Software

Homecare Homebase gets the job done, however it has a lot of unnecessary clutter that proviers must go through in order to get to the bottom line.

Ratings Breakdown

Ease of use

Functionality

Pros:

Homecare Homebase is not the most friendly EMR software I have used while providing home based hospice care. It does try to make things easier, such as providing prepopulated responses you can choose from, tracking your miles from patient to patient and good IDG tools.

Cons:

Homecare Homebase could streamline things, espeically for social workers and chaplains as they are extremely nurse focused. Documenting a new patient visit can take a lot of time, especially going through all of the new patient flows.

Verified

Reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Top billing software but has some downfalls....

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have been great to add programs to the software so that we can keep everything in house. We have multiple lines of business and in that respect they are very accommodating. We have been with them for years so most of our staff is familiar with the software and how it operates.

Cons:

It can become super costly. They charge enormous amounts for each add-on you purchase. Also, customer service has always and still is very slow to respond at times. There are times we will wait 2-3 days for a response to what seems like a simple fix. Also not fond of a lot of the updates they do (which is often) They seem to change the look and feel of the site far too much.

Verified

Reviewer

Hospitality

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed June 2020

Scheduling Aid