MatrixCare Home Health & Hospice 2026: Benefits, Features & Pricing

Wondering if MatrixCare Home Health & Hospice is right for your organization?

Our Hospice Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MatrixCare Home Health & Hospice

4.2

(258)

Pricing

Starting at $2,000.00 per month

About MatrixCare Home Health & Hospice

Designed for clinicians by clinicians, MatrixCare’s award winning, best in KLAS post-acute EHR software works across home health, hospice, private duty, palliative care, skilled nursing facilities and more. With firsthand home health experience, our team understands the challenges faced by providers today. The MatrixCare EHR is designed by clinicians to deliver real-time collaboration, simplified documentation, and intuitive regulatory guidance. Whether your focus is on one care setting or many, organizations can seamlessly work across care settings. The result is more efficient operations — including faster reimbursements — more focus on patients, interoperability for smoother care transitions and more work-life balance for staff.

As a long-term member of the CommonWell Health Alliance, MatrixCare has been a pioneer in interoperability, connecting post-acute software and patients to the rest of their care settings and improving workflows while strengthening referral relationships.

MatrixCare’s collaborative approach to patient engagement enhances the exchange of patient data between referring physicians, case managers/discharge planners, and your organization with digital too...

MatrixCare Home Health & Hospice Screenshots

MatrixCare Home Health & Hospice Pricing and Plans

Starting price: $2,000.00 per month

Free Trial

Free Version

Basic

$2,000.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

MatrixCare Home Health & Hospice Features

Popular features found in Hospice
Bereavement Management
Charting
Claims Management
Electronic Signature
HIPAA Compliant
Patient Intake
Reporting & Statistics
Scheduling
Task Management
More features of MatrixCare Home Health & Hospice
API
Appointment Management
Assessment Management
Audit Management
Billing & Invoicing
Care Plan Management
Client Management
Compliance Management
Customizable Reports
EMR/EHR
Insurance Management
Medication History
Mobile Access
Patient Records Management
Payroll Management
Physician Portal
Quality Assurance
Real-Time Reporting
Reminders
Revenue Management
Third-Party Integrations
Time Tracking by Client
Volunteer Management
Workflow Management

MatrixCare Home Health & Hospice Integrations

Trella Health Marketscape

Health Recovery Solutions

Forcura

MatrixCare Home Health & Hospice User Reviews

Overall Rating

4.2

Ratings Breakdown

46%

36%

14%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.1

Functionality

4.1

Lauren R.

Verified reviewer

Chemicals

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed November 2022

Good Software for Clinicians!

Ratings Breakdown

Ease of use

Functionality

Pros:

*To start, this review is coming from a CNA. Nurses use MatrixCare and there experience might differ from mine. As a CNA, I think Matrix is great. It's easy to chart on a patient using a kiosk on the floor, on a desktop computer, or by using an IPad. You can view the electronic health record easily for each patient. Once you chart on something, the red outline that indicates that it's due goes away.

Cons:

Matrix is not the best software to document positioning, which is why many facilities will create their own paper charts.

Pierce D.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2019

Costly but fully featured and constanly developing

Very professional group that know their product well, and are eager to help find solutions to issues that come up. Software (once setup and trained) is easy to navigate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-ease of use for field staff (iPad App) -lots of built in reports for getting data out of the system -easy to contact support and get resolutions -constantly updating and developing enhancements to the product -constantly keeping customers up to date on reg. changes, and upcoming product changes and timelines -documentation is straight forward and easy to follow -order compliance features keep us compliant with orders when scheduling visits

Cons:

-takes lots of time and training to get used to -scheduling components lacking compared to old solution -expensive compared to our old solution (we were grandfathered into a very old rate so this was just us getting into modern licensing costs) - only guaranteed 100% comparability with their Web product by using Internet Explorer (which even MS says you shouldn't use anymore!). Only about 95% of the product works in Chrome or Firefox. - lots of time spent (months before deployment) learning and setting up the product. But they have streamlined this as much as i think they can.

Reasons for choosing MatrixCare Home Health & Hospice

Most modern product that met our needs. MkKesson still ran off Windows based devices, installed locally on a Virtual Machine, or VPN into a Citrix environment. We wanted to move away from that as it was going to still require lots of manual IT labor to keep up to rollout, keep up to date, etc. WellSky just didn't meet our needs for scheduling as it required (at the time) staff schedule everything themselves but we employ schedulers to do it all for them and coordinate patient care. This would not have been a option with WellSky (then Kinnser).

Reasons for switching to MatrixCare Home Health & Hospice

- Product was being sunsetted by the developer - dealt with years of them barely meeting deadlines for US medicare/medicaid regulations (and often delivering updates that were broken) - stopped supporting Hospice features - began focusing product more on paraprofessionals and Private Duty - we maintained almost all aspects of the product ourselves with regards to documentation, installing application updates, upgrades, etc.

William M.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Document Management Program is AWFUL

Ratings Breakdown

Ease of use

Previously 3

Functionality

Previously 3

Pros:

Nothing...The program might be good for billing, and other things but in this day and age your program is only as good as it's weakest link. And their document management program is extremely weak.

Cons:

Document Management Program is TERRIBLE - If you're a company that generates paperwork on a daily basis and you're forced to use this program, you're screwed! I have as close to a business line T1 internet connection as you can get and it's still the absolute slowest program I've ever had to use. I literally have to work EVERY DAY to stay on top of the paperwork generated here.

Samantha L.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

MatrixCare

Overall, my experience with MatrixCare Home Health & Hospice was very positive. The software is intuitive, reliable, and makes clinical documentation feel streamlined rather than overwhelming. It supported my workflow, reduced duplicate charting, and helped me stay organized both in the field and in the office. While there are areas that could benefit from more customization, MatrixCare consistently provided a smooth, efficient charting experience and ultimately made my day-to-day work easier and more consistent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about MatrixCare Home Health & Hospice was how truly user-friendly it is. The software made day-to-day workflow feel seamless, reducing extra steps and helping me stay efficient in the field. It’s genuinely the best charting system I’ve used—intuitive, organized, and designed in a way that supports clinicians rather than slowing them down.

Cons:

One drawback I experienced with MatrixCare Home Health & Hospice was that certain features lacked customization, which sometimes made it difficult to tailor documentation to unique patient needs. While the system is overall very efficient, a bit more flexibility in templates and workflows would make it even stronger.

Tiffany S.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

*~ Amazing ~*

The benefits of this program are vast. The system streamlines everything into one platform without having to have multiple programs or browsers open to complete one task. Their customer service is superb! Highly recommend!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is easy to use with guides that allow you helpful tips on how to complete the tasks at hand. If I ever get stuck, creating a help ticket or "case" is easy and takes just a few minutes. The turnaround from their help center staff is quick and amazing! I have always received an answer to my question and if the first help center employee didn't know, they kept my case open while they helped figure it out. The accessibility of this system is an amazing feature as well. The IE browser can be utilized from virtually anywhere, making this charting system easy to use with automatic updates being done seamlessly. The report function is AMAZING also! This feature allows you to customize reports and if needed, export to Microsoft Excel. The report feature also allows you to customize and save your report as your own. This is such a time-saving bonus! Their billing software is great also, allowing for daily billing to be completed with ease. Again, if I ever encounter a problem, the solution is just a few clicks away.

Cons:

This system did take a few weeks to get used to, but what system doesn't. This isn't really a drawback, just a learning curve. Hang in there.....it gets easier!

Reasons for switching to MatrixCare Home Health & Hospice

Mumm's software was experiencing glitches and the number of help tickets that were being created was large. The platform wasn't as clean, crisp and as easy to use as Brightree.

Rachel W.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

Definite Upgrade!

The extensive reports that can be pulled from within the Bright system have allowed our organization to be more aware of overall process issues, such as outstanding verbal orders, certification period due dates and timely charting. Absolutely has enabled us to solidify, or change, processes and get a more smoothly running clinical team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the best things that I love about Brightree is how aware of regulatory changes they are and how responsive they are to make the necessary changes to the software to keep their clients compliant and in-the-know. I never feel like I have to beg for information of how they are going to address new regulatory requirements. They also are really aware of the impact on their consumers and are very helpful with integration of new changes.

Cons:

When certain things require more development-related help, the length of time can be quite extensive if it has a lower priority rating. However, for high-priority needs, most things are fixed within hours to days. Excellent responsiveness to requests.

Reasons for switching to MatrixCare Home Health & Hospice

Previous system was outdated and requesting changes was lengthy and expensive. Automatic updates for regulatory changes was limited. Changes were driven by our request, rather than the company.

Janell S.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

EMR that truly understands both Clinical Workflow and Billing and Administrative Needs!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the fact that we can use it for all our Clinical, billing, and administrative needs. It is efficient and updated with the regulations to ensure we are compliant.

Cons:

We would like more ability to customize visit note templates and not have to use a copy and paste functionality into the Narrative section.

Reasons for choosing MatrixCare Home Health & Hospice

The innovative approach to EMR and integration of all departments together as one cohesive product is great!

Reasons for switching to MatrixCare Home Health & Hospice

We were a little fish in a big pond with Suncoast and we did not feel like our business, needs, or ideas matterted to them.

Trevor H.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Terrific Software

I have said numerous times, "It is appropriately named." Mostly because it is "Matrix" like due to how expansive it is.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly. Easy layout. Easy to train with. Has a plethora of options. Will actually do more than I need it to.

Cons:

Had no choice in choosing this platform. But, overall it helps us accomplish all we need to for patient care.

LISA C.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2025

Worth the effort

I have been very happy with program. I've gotten tired of one program doing one type of task very well but being limited when it comes to other functions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Finally a program that can help with multiple issues such as scheduling, keeping employee information and client information and actually doing all things well.

Cons:

As with all new programs it does take a while to learn all the ends and outs of each desired component.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed November 2018

AR Manager

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good for sales order processing. Technical Support is excellent. All very knowledgeable about the deficiencies with this software. You will get to know all of them well because you will call them often!

Cons:

Worst system for AR that I have used in 30 years experience in AR Management. Cannot track patient statements for early out agencies. Lengthy pick up and exchange process if you need to change insurance. No recalculation of claims when price table is updated. Each claim would have to be manually pick up and exchange. Revenue Cycle Worklist does not act like workqueue's in that a person must manually assign account each day. No productivity reporting with Revenue Cycle Worklists. On and on and on. If you want to hire several more FTE's, take on multiple manual processes and collections is not important to your company, this software is for you!

Showing 1 - 10 of 258 Reviews

See All Reviews