Beds24 vs Hostaway: Which is best for you?

I did had to build quite a bit of software layered around Beds24 to get the functionality I needed that they do not have, such as a customer portal where customers can register, sign a legal agreement, and a check-in app to distribute key codes. But no complaints there, the API from Beds24 is top notch.

I will also say that their help system is a limiting homegrown solution where you cannot properly attach URLs or any image attachments, it's not really what one expects for 2025 style support, making the process of getting help cumbersome and difficult.

The automated messaging, calendar syncing, and channel management tools work smoothly together, which makes day-to-day property management much more efficient.

Also, the VRBO integration had bugs and issues and did not work for about 3 weeks to connect, during that time we had a double booking and had to cancel on a guest for a reservation over the Thanksgiving Day weekend.