GuestPoint 2026: Benefits, Features & Pricing

Guestpoint Is Simply To Use, Help Is Always On Hand

No All Pretty Easy,It Is A Great Tool To Have

what you see is what you get. 12345677889901

services now off shore and is not acceptable. I always gain recall when away from desk. Takes days to fix some issues

The actual reservation portion (take reservations, check-in, check-out) is easy to use.

The money handling portion of the system can be a disaster. The system is set up for accrual type of business and does not function well on a cash based system. So if you post revenue day by day it might work. If you post your revenue when it is received, there are a lot of problems. Our motel has the customer pay in full at check-in and this system is not made for this. In addition the credit card processing is a nightmare. They use NMI as the credit card gateway and NMI uses a "time initiated settlement". NMI is unable to allow a manual settlement of the batch so reconciling between GP and NMI requires a great deal of manipulation (primarily if you have on-line-booking). If the sales team would have been honest with us, we would not have bought this system. During the sales cycle, everything will work for you, after purchase "good luck". The credit card situation is the biggest problem and requested GP to allow another credit card processor to write an interface (replacing NMI) and were told "they will not do it and have no plans to do it". This is even after their tech support people agreed that NMI's method of settlement does not work properly for the hospitality industry. Finally, the customer support team does not advise other customers if a problem occurs on their software. We had a problem where the on-line booking allowed a customer to book a room, pay nothing, and get a confirmation saying "PAID IN FULL" even though no payment was made. After it was fixed for us, we contacted other users who unknowingly had the same issue but were never told about it and it was still working improperly. When the encounter a major bug, they need to contact all their customers.

From the initial setup, install and training we have found the program and their service to be of a very high standard. The colour coded reservation plan is very easy to read and see your occupancy/availability at a glance. Making bookings is simple and we have found the automated emails and text messages a great marketing tool (and we’ve received lots of compliments from the customers too about the “Personal emails and texts”). There are a myriad of reports you can run – all the ones you would normally expect in a PMS, as well as extras such as which of your regular customers haven’t stayed in a little while. We often use this to follow up and see what they’re up to. Our absolute favourite feature though would have to be the “dashboard”. It is so easy to compare our performance, as well as see where all of our bookings are coming from and so many other stats. We have always found their service to be extremely prompt and helpful – available 24/7.

Nothing! I cannot fault anything about it.

Guestpoint is very user friendly. It’s efficient and easy to use, but I would say that the greatest factor as to why I would highly recommend it to others is the support staff. There are a few in particular that go over and above to assist with any problems that I may have had over the years and hence alleviates my stress levels. They are courteous knowledgeable and great to deal with.

Cannot think about any cons with Guestpoint

Very easy to use. All information when collected can be brought back up very quickly and search buttons are extremely useful.

I don't use bulk entry but when needed to block out a room, I have to change the price everytime I go back in there to update daily.

Easy to navigate and online/phone support

There's not much to not like about Guestpoint.

Deceptively simple to use which makes it easy to teach to others. Despite this simplicity of use the reports and background is state of the art and incredibly sofisticated.

I would like to be able to change the order from alphabetical to room order on occasion.

Very Easy to navigate, appealing visually

Some of the reporting aspects are near impossible to generate. Particulary, a Guest in house list for business streams such as restaurant, and allow chargeback or no chargeback fields for staff. I find this useful on other PMS's

I like the availability of support when required.

Since the upgrade to online management I have no complaints