HotelFriend 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HotelFriend

4.5

(22)

Pricing

Starting at €64.00 per month

About HotelFriend

HotelFriend is a software development company that provides IT solutions for hospitality. We enable hoteliers to automate heaps of daily tasks, close gaps in guest service, and run profitable businesses from anywhere.

Our mission is to let you get the most out of your property without hiring more staff. Whether you're a small independent hotel or a large international chain – manage everything in one login. The HotelFriend’s all-in-one Property Management System features:
Inventory management:

Booking Engine to boost direct sales
Channel Manager for online visibility
Payment Gateway to accept payments anytime
Room Management to view hotel capacity

Reservation management:

Front Desk to manage bookings
Customer Relationship Management for increased engagement
Reporting & Analytics to track performance
Accounting Tools for tax compliance
Housekeeping Management to streamline staff’s workload

Guest-facing features:

Mobile POS to sell services via website & app
Mobile Guestbook to showcase your amenities
Digital Check-In for connected guest journey
Invoicing to get paid instantly
and much, much more!

HotelFriend was founded in 2016 to help hotels improve guest satisfaction...

HotelFriend Screenshots

HotelFriend Pricing and Plans

Starting price: €64.00 per month

Free Trial

Free Version

Basic

€64.00

per month

No plan information available

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HotelFriend Features

Popular features found in Billing and Invoicing
Billing Portal
Contact Database
Customizable Invoices
Invoice Processing
Mobile Payments
Multi-Currency
Payment Processing
Quotes/Estimates
Reporting & Statistics
Tax Calculation
Time & Expense Tracking
More features of HotelFriend
Accounting
Activity Dashboard
Alerts/Notifications
API
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Built-in Accounting
Calendar Management
Channel Management
Contact Management
Credit Card Processing
CRM
Customer Database
Customer History
Customizable Reports
Data Import/Export
Data Synchronization
Discount Management
Drag & Drop
Dynamic Pricing
Electronic Payments
Email Templates
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Communications
Guest Experience Management
Housekeeping Management
Inventory Management
Invoice Creation
Invoice History
Invoice Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Marketing Automation
Mobile Access
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Channel Sync
Multi-Language
Multi-Location
Multi-Property
Online Booking
Online Invoicing
Owner Statements
Point of Sale (POS)
Price/Margin Management
Promotions Management
Property Management
Rate Management
Real-Time Data
Real-Time Updates
Reporting/Analytics
Reservations Management
Restriction Management
Room Booking
Search/Filter
Single Property
Spa/Activity Management
Third Party Booking
Third-Party Integrations
User Management
Website Integration
Work Order Management

HotelFriend Integrations

Marketo Sales Connect

Freshdesk

GitHub

QuickBooks Money

Intercom

Invoiced

See all 17 integrations

HotelFriend User Reviews

Overall Rating

4.5

Ratings Breakdown

73%

18%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.7

Functionality

4.5

Courtney P.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

A Smooth and Reliable Hotel Management System That Delivers Real Value

Overall, HotelFriend has been an excellent solution for managing hotel operation efficiently. It is reliable, user friendly, and well suited for hotels looking for modern PMS that simplifies daily task. The benefit clearly outweigh the mirror limitations, and it has positively impacted our workflow and guest management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HotelFriend is very easy to use and well organized, which makes daily hotel operations much smoother. The cloud based access is a big advantage because it allows us to manage reservations, guests, and reports from anywhere. The system brings everything together in one place booking management, billing, front desk operations which saves time and reduces mistakes. Customer support has also been responsive and helpful whenever we needed assistance or clarification.

Cons:

There are only minor areas that could be improved. Some advanced features take a bit of time to fully understand at first, especially for new users. However, these are small points and do not affect the overall performance or reliability of the software.

Andrew A.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed May 2023

Cost-effective, user-friendly, no crashes

HotelFriend helps us manage our hotel business without any problems. The system is easy to use, and everything works well together. If we have any problems, the team is always ready to help us fix them. Although there were some minor issues with reports, the HotelFriend team was able to fix them quickly. I would recommend HotelFriend to any one who wants good and affordable system to manage their hotel.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The PMS is easy to use. We learned the interface in a short time and had no problem coaching new staff. The best thing is that the booking engine, channel manager and the system work together perfectly with no crashes. We can actually do our job instead of dealing with errors, which was a common thing with old software.Easy setup and many customization features. Automation of recurring tasks. Good responsive support, they always listen and take your feedback into consideration.

Cons:

There were some problems with layout of financial reports but they already fixed this in a new update.

Reasons for choosing HotelFriend

It offers all features I need for a good price

Reasons for switching to HotelFriend

My old system had poor reports feature, API integrations simply did not work and their response time was way too slow.

Navid Y.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2020

Weird Pricing, Suffering from bugs

We believe that HotelFriend could be a good option, if they make some major changes. The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious. The channel manager integration is so slow, sometimes it takes up to hours to sync the reservations and sometimes it even does not. Would not recommend at all, there are much better options which much cheaper pricing, or pay a bit more and enjoy the lead systems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We moved from Beds24 to HotelFriend, we are using this software for few months, even-though there has been many issues with the PMS, Channel Manager and Booking Engine, support will help you out, although sometimes we got disappointed. - Well Designed UI - Great Customer Support

Cons:

There are just so many issues with the software, the technical team responds so late and won't solve these issues. I will mark the main cons as under: - Poor functionality | There are just many other solutions with much cheaper price which will give you much more useful functions, HotelFriend, I am sorry. - Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no. They hate it. - Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope. They ask you to pay more to integrate the PMS with 3rd party softwares. If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues. - App | Nobody gonna use it. We tried to start our online check-in through the app that they provide, but seems it is not working in anyway, we asked support about the issue, and they told us they gonna release an update soon, which never happened. - FrontDesk | This is just a pain, it is beautiful, not functional, not at all. You can barely make any changes if you made a mistake, even as a Hotel Admin, sometimes we needed to ask the support to remove a reservation or make some changes, which is super annoying. - Accounting | They have no accounting system, not even a basic one as they promote, you can just download the guests invoices, which all of the most basic solutions do it for free and do not promote it like that.

Reasons for choosing HotelFriend

Because they miss promoted their product.

Vendor Response

Dear Navid, We appreciate every client and are grateful for your feedback, regardless of whether they are positive or negative. We're sorry your experience didn't match your expectations. Yet, it was an uncommon instance. Over the past few months, we made every effort to improve the service: we have extended the trial period for 2 properties; you were provided with a discount price, even though the promo offer has ended; multi-property and Mobile Concierge has been provided for free; we implemented most of your requests which are now live, as well as helped you solve daily issues... Unfortunately, this was not enough to keep you among our satisfied customers. Thanks for your opinion. Kind regards, HotelFriend team

Replied February 2020

Paul M.

Verified reviewer

Hospitality

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed September 2023

Keep doing awesome products

The preparation and backing gave were outstanding, and their help during the booking motor arrangement was important. The PMS is easy to understand, and the arrangement was both quick and inconvenience free.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to understand, constantly improving with engineer refreshes. Preparing new staff is a breeze thanks to adequate learning materials like recordings and guidelines, and it was quickly introduced in our inn without the requirement for additional equipment buys, requiring only one day to set up.

Cons:

We'd see the value in the expansion of variety coded need task checking for our upkeep group. Other than that, we have no worries.

Reasons for choosing HotelFriend

It was an incredible savvy elective.

Reasons for switching to HotelFriend

The program didn't function admirably on the grounds that irritating spring up messages continued showing up, causing programming crashes. This constrained us to close all that and begin once again without fail.

Adrian J.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Invoice Management Optimized for Tax Compliance

The HotelFriend Property Management System (PMS) has proven to be immensely beneficial for our hotel. It has significantly aided us in the efficient management of invoices and taxes, ensuring that we comply with all relevant regulations and requirements. Based on such positive experience, I can wholeheartedly recommend HotelFriend to other businesses seeking a reliable and compliant solution for their property management needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our hotel, located in Beverly Hills, required a solution to effectively manage invoices and payments in compliance with local tax laws. HotelFriend has proven to be highly proficient in this aspect. It was recommended to me by a colleague who described it as a German software well-versed in local invoicing requirements, and I can confirm that this description is entirely accurate.HotelFriend not only keeps abreast of regulatory changes but also offers a range of customization options for invoices. They adeptly handle VAT rates that align with German specifications, including City Tax. Additionally, their integrations simplify compliance with kassensichv, eliminating the need for additional hardware. We've been utilizing HotelFriend's services for two years, and our experience has been exceptionally satisfying.

Cons:

There was a problem where the Booking Engine wouldn't show vouchers unless you selected a date. In any case, HotelFriend got it fixed in the following update.

Reasons for choosing HotelFriend

This has been based on multplie factors such as it's user-friendly interface, cost-effectiveness, responsive customer support, scalability, integration capabilities, positive reputation and reviews, compliance with regulations, customization options, trial experiences, and overall perceived value, all of which collectively make HotelFriend the preferred solution after trying other software as well.

Reasons for switching to HotelFriend

Sihot exhibited noticeable performance issues, with a considerable lag in its responsiveness. Moreover, its user interface proved to be quite perplexing, making it challenging for users to navigate and carry out tasks efficiently. To compound matters, the software frequently experienced crashes, resulting in not only disruptions but also significant data losses for users. These combined shortcomings had a notable impact on the overall user experience and productivity, highlighting the need for a more reliable and user-friendly solution.

Florian H.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

Good cloud based PMS

We had lots of positive feedback from our guests, since they are now able to check-in through the app and contact us without calling front desk. Another great point is the feature to rent our bikes through the app and offer bookings for our spa area.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

We liked that all data is cloud-based and can be accessed through a web browser from any device. The software is easy to use and there are a lot of instructions on how to use the program. The customer support representative also helped us out with a misunderstanding of a system. There is also an App, through which guests can contact us.

Cons:

The program should also be accessible while having no internet connection. Maybe this feature can be added in future versions.

Reasons for switching to HotelFriend

The old PMS software was outdated, epensive and hard to use for us. We needed one program with every function with a clear red line to follow.

Vendor Response

Dear Florian, thank you for the feedback. We appreciate it.

Replied November 2019

Natasha S.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 12 months

Review source

Reviewed April 2025

good software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to book a hotel room and its affordable and easy to use

Cons:

i have no problem with it everything is fine. there no issuess

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2024

Software and Hardware from One Hand. That Makes Implementation Very Fast!

From installation to onboarding, the way HotelFriend integrates their own hardware with their software is smooth as can be. You don’t have to chase down different vendors. We were up and running quicker than I expected, which was a huge win for our team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HotelFriend’s PMS really helped us cut down on operating costs. A lot of tasks that used to eat up time are now automated, and we don’t need as many extra hands on deck.

Cons:

The ticket support doesn’t work on weekends, which can be a pain if something goes wrong. And if you want premium support, it’s gonna cost you—it’s not cheap.

Reasons for switching to HotelFriend

We wanted to have an automated work process.

Brittany P.

Verified reviewer

Restaurants

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed April 2025

Can book anywhere in the world

I like how you can book a hotel anywhere in the world on this app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This app has been convenient once we arrive to the hotel we are able to check it

Cons:

I use paypal to feel safe but they app doesn't have a paypal option

Coral M.

Verified reviewer

Hospitality

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed October 2023

Automated revenue management

Easy to view necessary data -Automatically calculates ADR, Revpar, -Many useful reports -Quick room rate adjustments -Reduces manual work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that you can easily access all the data and monitor hotel KPIs right from the dashboard. This helps me analyze how well we're doing compared to our budget and sales and make informed decisions.The Room Rate module is nice and easy to use. It allows us to quickly adjust room rates.

Cons:

Well, it's okay, but if you added a dark mode, it would be easier on my eyes when I work on night audits for too long.

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