Kigo 2026: Benefits, Features & Pricing

We are using Kigo now since about 8 months and are really, really happy with this online solution. The system itself has some bugs but the support team is acting on those matters really, really quickly. When I read some of the bad reviews I can't really believe. The support is always answering any questions - and I asked and keep asking a lot - quickly and with all necessary details. The majour selling point of the system is the channel manager which sync to the typical vacation home portals like homeaway, tripadvisor and many, many others. Renting out an apartment means you don't need to standard hotel sites to be listed on. You need vacation home sites like airbnb, homeaway, flipkey ... Adding a booking is very simple, adding a new property needs some time but once added most of the portals sync descriptions, prices, availability and booking rules. So you add it once to Kigo and then lean back, wait for maximum 24 hours and your are online on your channels. The website solution is pretty nice, especially the new template is beautiful. Just a tip from my side: wordpress isn't really difficult but it takes a lot of time to set up everything. Go and get the help from Kigo for the DIY page and focus yourself on getting bookings and earning money instead of playing with wordpress. So, thanks Kigo and thanks to the german speaking support team! I love the solution and you are all doing a great job!

We are extremely satisfied with Kigo. The functionality of the program and the customer service has been top notch.

Moved client from pen and paper system to Kigo. I would have preferred another solution that I was familiar with, but client had already committed and just wanted to get going. Selected better website for $999. Some nice features and integrations, such as the commerce integration which auto charges guests at time of booking, and allows for a few click refunds on cancellation. The website is attractive, but unfortunately went through a two week f*$k up when a major upgrade went badly wrong and their backup server went down at the same time and was unable to restore previous versions. I wonder if they will be crediting customers for 2 weeks without service. Thankfully they seem to have worked through the issues.

Tracking for ads doesn't work well because we can't put a tag on the check-out page. Please also look at the rating description I did on the site before this. Everything else I like. I would like to work with you for a long time. We will grow further and might need to discuss pricing then. It's a quite high percentage to pay when we have more properties. We try to double every year.

I have been in Vacation Rentals for 30+ years, worked in many softwares and Kigo is by far the quickest and easiest to learn and teach someone to navigate to get daily task completed. Once you learn the basics of where to find what, it makes the "back side" of the software more understandable.

This software is clunky, it isn't intuitive or functional in any way. What was sold to us by [SENSITIVE CONTENT] was leaps and bounds different than what we actually received. Kigo was supposed to make managing our rental and our client rentals easier. In reality, we didn't even add any of our clients to the software because we very quickly saw while using it for ourselves what a nightmare it was and were too embarrassed to offer our clients such a poorly executed system. They claim there's an "app" for owners and users. In reality, it's a junky ugly webpage formatted for mobile users. As an owner, trying to use it on your phone is almost impossible. The calendar is in a row format (like a week is listed) instead of a monthly format showing each month. We never got notifications when guests would contact us. We still relied solely on Airbnb and VRBO to communicate with guests and use the calendar. Lastly, the payment processing system is beyond terrible. It doesn't sync with the channels at all. For example, VRBO would show only tax had been collected but in Kigo sometimes nothing other than the full amount. They say they offer a functional website for smaller management companies to use. It's a VERY restricted WordPress site where they limit everything. There is (literally) only one font option and the site is locked down so owners cannot design the site to function (without errors) appropriately.

Overall the software is excellent. Pricing mechanisms, portal integration and Guest App elements of the product are absolute standouts. Downside is on the reporting front. There are vast options for reporting, but none that provide the most basic monthly reporting figures, which creates unnecessary work for me (the client) at the end of every month, and doesn't allow a rolling synopsis snapshot of where the business is sitting on any given day within a month. Only other major concern is to do with responding to customer concerns. Emphasis seems to be placed on the development of the product on a macro level, rather than having a separate team of developers ready to respond to client queries and concerns over elements of the product.

Kigo has newly been taken over by the American company Realpage and that is not an advantage for the clients. We have been clients for over a year and suddenly they raised their prices. I complained as Kigo didnt made any improvements to the existing software! So I had a phone call from a Sales Manager who promised me that we would be up runing in 90 days with the New Kigo. He really convinced me about this new product and I accepted the new prices too. But nothing happened and after 70 days I contacted my Account Manager and she had no idea about this. But she also inform me that I needed to buy a new website for the price of 4000 € (a very important detail that the Sales Manager forgot to tell me when he was selling the New Kigo) We lost a lot of time because of this horrible customers service. Furthermore they sacked the Account & Sales Manager and the Sales Director admitted that Kigo made a big mistake and that they have been understaffed. But at the end of the day they didnt take responsability for their mistakes. Our case went to their "Top Management" and they declined to give us any reduction for their mistakes. The product is good, but they completely lost it when it comes to customers service and therefor Kigo is a No-go for us.

We moved our portfolio of about 100 properties to Kigo in November 2015. Aspects are good and aspects are bad. The good: Once issues are resolved the distribution is decent. Revenue management works well. The ops app is functional. The bad: A number of issues that we raised at the outset are still not resolved, and we are now considering them as being more or less insurmountable. Kigo do not seem to be willing or able to address the issues. They are not critical but the detract majorly from various communication automation functions. The app is very "clunky". Reservations take a long time to load etc and it is generally not a user friendly experience. There are also a lot of bugs with downstream channels. We have experienced a lot of issues with our AirBnB, Booking.com and other connections. It is definitely an improvement on our previous software solution (MyBookingPal), and has the potential to be excellent, but it is a long way from finished, and the speed of changes that we have seen in the past six months leads me to believe it will be a very long time before this is a polished product.

Very Pleasant!