Kross Booking 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Kross Booking

4.4

(13)

Pricing

Starting at €3.00 per month

About Kross Booking

Kross Booking Suite is a cloud-based hotel management suite for small and midsize hotel businesses, privately owned bed and breakfasts and luxury hotels and larger chains.

Features include an advanced planner, which allows users to manage existing reservations and view real-time information regarding rates and payments. The platform offers daily rate management to monitor and set rates depending on date and room type.

Kross Booking Suite offers an integrated channel management module that displays rates and tracks reservations for multiple booking channels to avoid overbooking and maintain rate parity. ISTAT modules recover the data on the tourist movement, downloads the file and sends it to the office of territorial jurisdiction to comply with regulatory norms.

The point-of-sale (POS) feature supports invoicing, payment capture and reservation confirmation. The platform integrates with PayPal to ensure payment security.

Pricing is per month and depends on the additional features and the number of rooms supported.

Kross Booking Screenshots

Kross Booking Pricing and Plans

Starting price: €3.00 per month

Free Trial

Free Version

Basic

€3.00

per month

No plan information available

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Kross Booking Features

Features of Kross Booking
Activity Dashboard
API
Availability Management
Billing & Invoicing
Booking Management
Built-in Accounting
Calendar Management
Channel Management
Credit Card Processing
CRM
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Loyalty Program
Maintenance Management
Mobile Access
Multi-Channel Management
Multi-Currency
Multi-Location
Multi-Property
Online Booking
Point of Sale (POS)
Price/Margin Management
Promotions Management
Rate Management
Reporting & Statistics
Reservations Management
Revenue Management
Reviews Management
Single Property
Spa/Activity Management

Kross Booking User Reviews

Overall Rating

4.4

Ratings Breakdown

69%

15%

Secondary Ratings

Ease of Use

4.2

Value for money

4.5

Customer support

4.3

Functionality

4.4

Marco C.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Best Software for property manager and hotel owner

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a completely tailor made software with a lot of function that could be add

Cons:

Best customer satisfaction ever and could be esile tailor made to meet your needs.

Reasons for choosing Kross Booking

Kross Booking have better customer care and it could be easily tailor made for your needs

Reasons for switching to Kross Booking

Kross Booking have a lot more functions and it can be tailor made

Filippo B.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Un software affidabile per chi gestisce strutture in modo professionale

L’esperienza complessiva è estremamente positiva. KrossBooking si è dimostrato un software solido, affidabile e adatto anche a contesti complessi e con volumi elevati. È uno strumento che accompagna la crescita dell’attività e consente di lavorare in modo più ordinato, efficiente e professionale.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

La completezza e l’affidabilità del sistema. Channel manager stabile, sincronizzazioni puntuali e un PMS pensato davvero per chi lavora operativamente con più strutture. Ottime anche le integrazioni e la chiarezza nella gestione delle prenotazioni, che riducono errori e perdite di tempo. Da segnalare anche un supporto competente e concreto, orientato alla soluzione dei problemi reali.

Cons:

Essendo una piattaforma molto ricca di funzionalità, richiede un minimo di tempo iniziale per essere sfruttata al 100%. Nulla di critico, ma è importante dedicare un po’ di tempo alla configurazione iniziale per ottenere il massimo.

Andonis R.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2022

Nicest Front-end design, but....

...when you do get a reply, the level of English used is definitely not up to par with the level a company such as Kross needs to be, or, (which is the most frustrating part), the instructions are either wrong or not resolving the issue. When you express your concerns and frustration (going back and forth with messages in the middle of the season), they tell you off for being 'not polite' or 'abrupt'! Also, they will come up with ...'don't expect super support with the amount you're paying...' as if I came up with their pricing tiers!!! I wish their sensitivity to this was equal when providing solutions to problems in a day to day operation of their software! I will be sad when I decide to move on to a different product, only because of their nice design for the user who is using the booking engine (especially when compared to some of the most popular platforms) and the months I spent setting this up! But only because of this - definitely not for user support, or ease of use of this product. Many hours of frustration!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Front-end design is what first convinced me to give this solution a try. Having done thorough research on similar products (online-direct booking engines for hospitality businesses), I hadn't seen any other program come close to the seamless design and UX/UI functionality of Kross Booking!

Cons:

Unless you are a VERY experienced and VERY patient user - I wouldn't recommend investing either your time or money here. Although they cover A LOT of functionalities in their interface at the back-end - setting this up even for a 2 property business (let alone a bigger hospitality business), can take months and a lot of frustrating moments! Logging into the interface, the first impression is quite overwhelming! A lot of work and many hours need to be spent setting up every single option they have. They have built this product from the ground up for hospitality businesses, however, unless you know your hospitality stuff and have had A LOT of experience in running either similar products or platforms (like Airbnb, Booking, etc), you will very soon bump into several walls (even if you're a super experienced hospitality professional, like myself)! Support is medium at its best and while they have extensive documentation, most of the articles I ran in their knowledge base were either full Italian (despite the language switch to English) or English with the most critical terminology in Italian. I brought that up in several instances, but nobody really cared much! This product belongs to an Italian company with efforts to expand to the rest of Europe, but, they still have a lot of ground to cover!!! Support sometimes replies within the same day, but most of the time you need to prob to get a reply, even for critical issues you're facing.

Reasons for choosing Kross Booking

Design and lower cost (but not much difference, especially with Web Hotelier and Motopress)!

Reasons for switching to Kross Booking

Lack of Booking Engine.

Anthony L.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Overall great but can be better

The level of customisation is great, allowing us to implement what we need

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All in one platform suitable for our needs

Cons:

A lot of upfront work required to set up but the team are very helpful. Some documents are generated in Italian language which comes across as weird for our customers

Victor C.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 12 months

Review source

Reviewed February 2024

Rende tutto molto più facile

Semplicemente molto positiva. Assistenza clienti impeccabile.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Assistenza clienti, facilità di utilizzo

Cons:

Configurazione complessa ma l'assistenza clienti è sempre presente a darti una mano. Una volta configurato il sistema facilita tutto il processo, non riuscirei a farne di meno. Prezzo del canone più che onesto.

Emanuele B.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Reviewed June 2021

Un software completo per la gestione di strutture ricettive e affitti brevi

Kross mi ha risolto tutta la gestione contabile, amministrativa e di connessione con le OTA snellendo completamente tutte le operazioni della mia agenzia che gestisce oltre 50 strutture a Roma. Non lo cambierei per nulla al mondo, ne ho provati altri in passato e in nessuno ho trovato tutte le funzioni necessarie per svolgere questo lavoro, sempre qualcosa di mancante. Lo consiglio vivamente.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Assistenza attraverso chat in Italiano molto veloce e competente. Funzionalità di rendicontazione per la gestione conto terzi, gestione burocratica cade vacanze (istat, alloggiati, city tax) e fatturazione elettronica che rendono il software unico rispetto ad altri. Tutte le funzioni relative alla tariffa e il channel manager sono fenomenali. Il Booking engine e le funzioni ad esso legate sono complete e aiutano la disintermediazione.

Cons:

Il software è complesso da settare, ci vuole tempo e la guida non è completa. Ma chi lavora in KrossBooking spiegherà cosa fare.

Emma I.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 12 months

Reviewed May 2021

Kross makes the day-to-day running of our B&B incredibly easy

Before switching to Kross I had trouble keeping track of the bookings coming in across the different platforms. Booking.com and airbnb allow you to block rooms, but they don't have an option to leave a note to yourself to reming yourself why you blocked them. This leads to a lot of confusion if you are not keeping detailed notes somewhere else. With Kross this is now all done in one place - I can keep track of all my bookings, all my blocks, and my income streams using one interface. It has completely changed our day-to-day running and made my life a lot easier!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is easy to use and customise. The interface is designed so as to allow you to visualise your bookings and income. Above all else, the customer service is fantastic - the Kross team is only a whatsapp, email, or call away if you need them.

Cons:

The software is still in the process of being translated, which means that some options are not available in all languages. This is improving with time however, and gradually the parts of the software not available in English or Spanish are reducing.

Reasons for choosing Kross Booking

The price point was a big attraction, as Kross is very well placed compared to other similar products. The customer service was another big attraction. They took the initiative to contact me by phone after I registered an interest in the product online, and explained how the software worked in a friendly and low pressure way.

Reasons for switching to Kross Booking

I was unhappy with the system I was using.

guido b.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed May 2021

Ottimo Gestionale per tutte le strutture ricettive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Il software è completo in tutti i suoi aspetti, veloce e semplice da usare, staff professionale e ottima assistenza sia telefonica che in chat.

Cons:

niente, è tutto perfetto, in questi anni hanno migliorato e risolto anche qualche piccolo difetto

ANDREA R.

Hospitality

Self-Employed

Used daily for less than 6 months

Review source

Reviewed December 2017

the best channel manager I have met so far

it semplified quite a lot my work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use, user friendly, detailed functions, specifically designed for holiday rentals, fair praice

Cons:

it is not much I am using this channel manager but so far I have not found any cons, the only little thing is the limited number of channels one can connect (though the principles are possible)

BELEN B.

Verified reviewer

Facilities Services

2-10 employees

Used daily for less than 6 months

Reviewed May 2021

Good product easy to use