KWHotel 2026: Benefits, Features & Pricing

Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies!!!

I am the manager/owner of two hospitality companies. In the past, I have worked in large hotel chains with the most expensive Hospitality programs and when I created my own companies, I needed all the features of a good program, without the prohibiting cost most brought with them... Then I found KWHotel in 2016...! I started with the free option to see if it suited my needs and then quickly moved on to the Pro version. The interface is easy to navigate, the calendar view is all-inclusive, the program's features include everything a hotel/villa management/apartment rental company may need (web access, mobile App, OTA sync, channel manager etc) and more, all with very easy navigation and setting up process! The support center (which is probably the most important aspect of a software program) is the best I have come across in ANY sector, with immediate response, well-informed personnel and the INVALUABLE feeling that if something goes wrong, then it will be set right in no time at all! I HIGHLY recommend KWHotel for anyone who needs to keep informed of their reservations, guest data, prices, statistics, invoicing and general management of their hospitality company with one "click". We at Messinian Luxury and Messinian Nest would be lost without it!

Nothing! Everything works for us and we keep finding features that help us more and more with our reseervations management and villa operations.

Once it's all set up and nothing goes wrong, it's easy to use. I like the option to use their free version before deciding to buy.

Setup is a nightmare and customer support is horrible. They have very little online help and what they do have is constantly changing because they are still in the process of changing their program. Twice their server has gone down on a Friday. I had no way of viewing my calendar or running my motel until the following Tuesday because they don't work weekends and they are on Poland time and I am on USA time! As you know, loosing all of your reservations is an absolute nightmare! Especially for several days over the weekend. Also, they sold me the mobile app knowing it didn't work. Then, the next year, the added the mobile app fee on my subscription again. I am not very tech savvy and I know nothing about HTTP so, Initially I gladly paid an extra fee to have their online reservation system set up on my website. This took a few months. Last October, they changed their server and now nothing seems to work. And, to top it off, they made me pay their extra fee a second time to get the online reservation set up on my website again. And after a few months, I had to get belligerent just to get them to do it. Now, it's been 6 months and it still doesn't work! Every time I open the program on my computer I cringe in fear that something will go wrong and I'll have to deal with the one email a day conversation or the 3am phone call trying to get whatever it is fixed.

Perfect choice for small/medium size hostels and hotels. Easy to learn-Very good interface Good functions ( reservations, room plan , basic but solid reports) Automatic updates Good Support-Customization of various reports Good Connectivity with various third party softwares. Server backup ( optional but highly recommended) Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property .

The mobile app needs improvement . Also the web interface could be better. Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought.

good customer service and many oprions to choose from

i use it for more than 5 years and from 2022 everything has changed. they charge for everything i mean everything , they want 5e/month to keep yr access to your database , when you dont have an active licence, tho one i have payed for! for 2023 the prices are 300% higher, unbelievable

It.. keeps your reservation and usually syncs well between providers

Sorry KWHotel team - but your support is pretty much non existent and the prices tha are charged for software that is self hosted is crazy high! The competition is miles ahead.

The system is a good product for those hotels who do not have a large complicated operation, it is a PMS that would be a good place to start and it has some good reporting and great flexibility. A very affordable product.

The system is a good starting point but it lacks some key functions, it has been designed for the smaller less experienced property in mind, the system does have the opportunity to grow and be an all-rounder platform, but it needs to have further development.

That it is so easy to learn, reliable and accessible from many computers

That it runs slow when the internet connexion is bad

The free version is perfect. If we had a credit card, I'd buy the Pro version. The scheduling, reservation is what exactly we need.

I'd like it to interface with my Android on cloud. But I think that's the Pro version. We do not have a credit card.

the functionality for tourists to make their reservations.

the modules for the control of the locks of rooms, the management of restaurants and of accountability are additional