mycloud PMS 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if mycloud PMS is right for your organization?

Our Hotel Channel Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

mycloud PMS

4.4

(29)

Pricing

Starting at $8.00 per month

About mycloud PMS

mycloud PMS is a cloud-based hotel and property management solution that offers front-office sales, room and rate management, payment processing, accounts receivable and reporting functionalities within a suite. The product is suitable for bed and breakfasts, inns, resorts, motels, hotel chains and campgrounds.

mycloud PMS features front-desk management, which allows users to manage hotel reservations, check-ins and check-outs. Users can also edit, post and cancel room charges.

The rate management tool allows management to set room prices and modify rates based on discounts and vouchers. Users can also manage hotel policies regarding cancellations. The credit card processing feature lets customers to make online payments from the booking website.

mcloud PMS features TripAdvisor integration, which allows users to solicit and monitor reviews through TripAdvisor. As guests check out from the hotel, they receive automated emails requesting their reviews on TripAdvisor’s website.

mycloud PMS Screenshots

mycloud PMS Pricing and Plans

Starting price: $8.00 per month

Free Trial

Free Version

Basic

$8.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

mycloud PMS Features

Popular features found in Hotel Channel Management
Dynamic Pricing
Kill Switch
Promotions Management
Reservations Management
Restriction Management
Room Inventory
More features of mycloud PMS
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Alerts/Notifications
API
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
Calendar Management
Calendar Sync
Catering Management
Channel Analytics
Channel Management
Credit Card Processing
Credit Check
CRM
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Drag & Drop
Electronic Payments
Email Templates
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Experience Management
Housekeeping Management
Inventory Management
Invoice Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Marketing Automation
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Channel Sync
Multi-Currency
Multi-Location
Multi-Property
Online Booking
Online Payments
Payment Processing
Point of Sale (POS)
Price/Margin Management
Property Management
Rate Management
Ratings/Reviews
Real-Time Data
Real-Time Updates
Reminders
Reporting/Analytics
Reporting & Statistics
Reputation Management
Revenue Management
Reviews Management
Room Booking
Search/Filter
Single Property
SMS Messaging
Social Media Integration
Spa/Activity Management
Task Management
Tax Management
Template Management
Third Party Booking
Third-Party Integrations
User Management
Website Integration
Website Management

mycloud PMS Integrations

SiteMinder

STAAH Channel Manager

Global Payments Integrated

TallyPrime

authorize.net

PayPal

See all 14 integrations

mycloud PMS User Reviews

Overall Rating

4.4

Ratings Breakdown

55%

38%

Secondary Ratings

Ease of Use

4.4

Value for money

4.7

Customer support

4.4

Functionality

4.5

Soumik C.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed March 2018

Overall it has been a satisfying experience

Structuring the operations Eliminating manual errors Online access from multiple locations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is robust. It usually has more features than you can use. Almost everything I have wanted was already incorporated. Rate for the product is very reasonable. Sales and Training personnel are most accommodating and co-ordial.

Cons:

Having too many features sometimes clutters up the interface. Customization is not too easy and is often not accomplished. Lack of of face to face interaction reduces the confidence level initially. Lack of face to face interaction also makes request for changes/customization a lot more difficult.

Vendor Response

Dear Mr.Soumik, Thank you for your comments, yes you are right we have lot of features and infact as a cloud platform we happen to have everything a enterprise needs. As this is a online solution, we really cannot have a face to face as the cost of subscription does not allow us to incur such costs, unlike other applications that charge in lakhs. I am not sure which aspect of customization you did not like but we have a quiet simple UI to manage parameters. I am happy to have you as a client and your feedback is welcome.

Replied March 2018

Thomas P.

Verified reviewer

Hospitality

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

My Cloud for Hotels and Resdorts

The overall experience has been great. I have already recommended the software to a few of my collogues in the industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of Use, deployment and customer Support.

Cons:

Needs to more Industry related functions like CMMS, Shop software for curio shops with inventory.

Reasons for choosing mycloud PMS

Liked the product during demo.

Reasons for switching to mycloud PMS

Better Product. Covers all departments in one software like accounts etc.

Vendor Response

Thomas, we appreciate your support and we value your feedback. Thank you!

Replied May 2022

Nick H.

Used unspecified for unspecified

Review source

Reviewed April 2016

The WORST property management system I've seen in my 20+ year carrer

We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book! As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me! My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that. There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Hello Nick, I am really sorry about the support issue, you are absolutely right: it shouldn¿t take this long to respond, and I completely understand how frustrated you are. I¿d be frustrated too. Nick, I have looked into your complaint and realised that the property owner did not issue us instructions authorizing access for new management, so all chat operators treat such queries as general queries, but if operator realises that he has missed a request and that has come in from a subscribed user, (identified from email) support ticket is raised and our support team will reach out to authorised hotel user. I did go through call logs and I believe, my team member Kevin did reach out to Ms.Lyla and front desk staff at same time. Apart from chat services, our subscribed users also have access to dedicated phone support, usually system admin of hotel has this access, in this case Ms.Lyla. Product manuals are available to all subscribed users and a copy was given to Ms.Gayle Woodruff.

Replied June 2016

Manvinder G.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2024

Excellent Software with Great Customer Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Before using mycloud software, we were struggling to manage reservations and keeping track of availability, rates and guest information etc. However, with mycloud PMS, all of this information is easily accessible and organised in one place, saving us time and reducing the risk of errors. In addition to the convenience of the platform, I have also been very impressed with the customer support team at mycloud. Whenever I have had questions or issues, they have been quick to respond and provide assistance. They have also been proactive in suggesting ways to optimise our use of the platform and increase my bookings.

Cons:

Collaborations with external interfaces as an add-on are certainly useful, but given the international nature, they are sometimes need to find region specific partners for the best collabration.

Dhanraj J.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2024

Intuitive Solutions for Hoteliers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I personally like the easy to use interface, Managing rates is very easy and it's synchronization with booking.com and agoda etc is seamless, and the support service is outstanding.

Cons:

As I mentioned all matters were handled professionally, but I am sure that there is always room for improvement.

Nithin V.

Verified reviewer

Hospitality

11-50 employees

Used daily for free trial

Review source

Reviewed April 2023

My Cloud PMS is a solid choice for hotel management software.

My Cloud PMS system offers a range of powerful tools and features, it may not be the best fit for every hotel.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My Cloud PMS is its cloud-based platform. This allows hotel staff to access the system from any device with an internet connection, making it easy to manage reservations, room assignments, and other tasks on the go. The system is also highly customizable, with a range of options for configuring room rates, setting up automated alerts, and more. My Cloud PMS offers a number of powerful tools for managing hotel operations. These include a real-time reservation management system, which allows staff to quickly view and update room availability, as well as tools for managing housekeeping, billing, and other key aspects of hotel management. The system offers a range of customizable reports that provide valuable insights into hotel performance, occupancy rates, revenue, and more. This data can be used to inform strategic decision-making and improve overall hotel operations. My Cloud PMS is a reliable and user-friendly option for hotel managers looking to optimize their operations. With its cloud-based platform, customizable features, and robust reporting capabilities, the system is well-suited to the needs of modern hotels.

Cons:

Should be improvised in the UI and Multilingual supports.

Pankaj K.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

Excellent cloud-based software i have ever used

mycloud is a powerful computer software and It has almost all required features a hotel business require to manage and operate efficiently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

mycloud’s standout feature is it’s easy-to-use intuitive design, Reservations are quick with just few clicks and basic information. Its calendar gives us the clear picture of our property along with availability. Checking occupancy, Revenue with one click is an excellent pocket note for us. This software requires no training as it is easy to learn with few basic knowledge in a PMS. Their support is very helpful in case any problem.

Cons:

Mobile application would have given them a added advantage.

Vendor Response

Hi Pankaj, Thank you for your wonderful feedback. We are glad you find our solutions easy and effective for your property. Our support team is delighted regarding the positive vibes received from customers like you. Best Regards, mycloud Team.

Replied May 2022

Ricky M.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Birchwood retreat

Experience is good but interaction with customer support is not very good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly and cloud based software

Cons:

Not very Customer friendly . Every query requires a ticket to be raised and resolution comes after few hours but that is critical during hotel operations

Reasons for choosing mycloud PMS

Recommendations

Reasons for switching to mycloud PMS

Recommendations

Vendor Response

Hello Ricky, Thank you for your detailed review. We're glad to know that you find mycloud easy to use and it's meeting your expectations. Addressing your cons, We offer round-the-clock chat support for instant help, we request you to utilize the chat support so you will not face any such support issues in the future. Regards, mycloud Team

Replied October 2022

Verified

Reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Reviewed May 2022

An Excellent Cloud Based Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User Friendly & Easy Interface. It covers entire areas to input data

Cons:

Page change can be a little more quick and speedy

Vendor Response

Hello mycloud user, Thanks for the awesome review. We are glad to hear that you are satisfied with our software. Best Regards, mycloud Team.

Replied May 2022

Kundan S.

Verified reviewer

Hospitality

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2022

God But should be more Classified

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features of the softwares are good , Report can be customized based on user requirement

Cons:

Lost and found module need to be made better But overall everything is good

Vendor Response

Hello Kundan, Thanks for the helpful feedback. We regularly work on enhancing our software and we will surely consider lost and found module enhancement. Regards, mycloud Team

Replied October 2022

Showing 1 - 10 of 29 Reviews

See All Reviews