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ReservationKey

ReservationKey 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

ReservationKey
ReservationKey
4.9
(101)

Pricing

Starting at $37.00 per month

About ReservationKey

ReservationKey is a cloud-based reservation management solution designed for hotels, inns, bed and breakfasts and other vacation rental businesses. Key features include a mobile-friendly user interface, calendar management, built-in email templates and online payment processing.

ReservationKey allows hotel managers to create reservation websites using built-in themes or customize pages. view property availability through a calendar. Bookings can be modified in the calendar view by dragging and dropping reservations to different dates.

ReservationKey lets users monitor traffic on the booking page, as well as when a customer makes an availability search. Users can also track reservations made by each member of their staff through individual staff accounts. The solution offers integration with MyAllocator that provides connections to other online travel agencies such as Airbnb, VRBO, Expedia, TripAdvisor and more.

Services are offered on a monthly subscription basis with support available via email, over the phone and through an online knowledge base.

ReservationKey Screenshots

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ReservationKey Pricing and Plans

Starting price: $37.00 per month
Free Trial
Free Version

Basic

$37.00

usage based, per month

Plan includes:

  • Automate
  • Booking Engine
  • Channel Manager
  • Credit Card Payments
  • Easy Reporting
  • Simple Calendar
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ReservationKey Features

  • Popular features found in Vacation Rental
    Availability Management
    Channel Management
    Contact Management
    Guest Experience Management
    Housekeeping Management
    Marketing Automation
    Online Booking
    Owner Statements
    Payment Processing
    Property Management
    Reservations Management
    Work Order Management
  • More features of ReservationKey
    Access Controls/Permissions
    Activities Booking
    Activity Dashboard
    Availability Indicator
    Booking Management
    Booking Notes
    Built-in Accounting
    Calendar Management
    Calendar Sync
    Credit Card Processing
    CRM
    Customer History
    Customer Support
    Customizable Branding
    Customizable Reports
    Customizable Templates
    Data Synchronization
    Discount Management
    Drag & Drop
    Electronic Payments
    Email Management
    Email Templates
    Financial Management
    For Vacation Rentals
    Front Desk Management
    GDS/OTA Integration
    Group Reservations
    Inventory Management
    Loyalty Program
    Multi-Channel Management
    Multi-Language
    Multi-Property
    Promotions Management
    Rate Management
    Real-Time Notifications
    Reporting/Analytics
    Reporting & Statistics
    Room Booking
    Single Property
    Third Party Booking
    Third-Party Integrations
    User Management
    Website Integration

ReservationKey Integrations

authorize.net
authorize.net

ReservationKey User Reviews

Overall Rating

4.9

Ratings Breakdown

5

92%

4

8%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

4.9

Functionality

4.8

Charla's profile

Charla T.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

So glad we signed on

5

I can truly say that our company growth was due, in large part, to implementing Reservation Key. I was originally a "One Woman Show" trying to keep on top of reservations, Guest Emails, Payments, Website Updates, etc. We adopted RK when we had 3 units. Today, our company has 22 units, and several staff members. Having access to this technology at such an easy Monthly Price and Easy Learning Curve meant that I could scale the business, and have more free time (and less frustration). Without RK, I would have easily been burnout once I hit 5 properties, and we would have never had the opportunity to provide employment to so many great people. I speak at Industry Events and "Have you considered ReservationKey?" seems to be a frequent piece of advice that I am giving attendees as they explain their personal frustration with choosing between Reservation Spreadsheets or Over-Priced Software. I know ... it sounds like too glowing of a review. I've used the ReservationKey since 2009. When any company over-delivers by as much as ReservationKey as over-delivered, it shouldn't be surprising that they have overly happy users willing to write long-winded online reviews. But if you don't believe that I am a real person, and a real user, just track us down on Google. Our Company is "Rockies Rentals". We are based in Canmore Alberta Canada. My name is Charla.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Great Customer Service -- really responsive, and personable. The Built In Website, and Payments. Auto Scheduled Emails. No Contracts; No Set Up Fees. A great price -- well worth the fee even just for someone with one unit, or a small inn. Ease of use. Having Multiple Users. The Mobile Version -- I have easily been taking reservations from a hammock at the beach just on my Smart Phone.
Cons:
Because the software is made for a myriad of Hospitality Services Providers (Hotels, Campgrounds, BnBs, Vacation Rentals), it's hard to provide the right thing to a diverse group of users. That being said, the User Forum was amazing! If we encountered a quirk that worked well for a Hotel User, but not-quite-right for our needs, there would always be another helpful User who knew how to accomplish what we needed with just a few little User Tweaks. The entire User Forum was full of happy, generous users who were keen to share their ideas and help others.

Reasons for switching to ReservationKey

I made the switch because spreadsheets are archaic. Plain and Simple.

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CS

Chris S.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2024

Greenwood Lodge and Campsites Review of Reservation Key

5

We had looked at a few other online booking programs before making a decision to use Reservation Key as our online booking tool. Be mindful that we never used any other online booking system before. The reason why we chose Reservation Key was the ease of learning how to set up our online booking program with the helpful and patient guidance from [sensitive content hidden] and [sensitive content hidden]. We had a very successful camping season and we wish we did the online booking sooner. Reservation Key is a perfect tool for our small seasonal business.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The pros of Reservation Key have been convenience and efficiency after transitioning from our old way of booking through numerous phone calls, e-mails and postal service. As a small campground, Reservation Key is a right fit for us and cost effective.
Cons:
As for cons, we can’t provide any experience in that department because glitches were too few and customer support was always responsive and helpful.

Reasons for choosing ReservationKey

I like the way the software was set up and Reservation Key was a right tool for us.

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JS

John S.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Love this system!

5

Ratings Breakdown

5
Ease of use
5
Value for money
4
Customer support
Previously 5
5
Functionality
icon
Pros:
ReservationKey is very affordable. It has all the features that much more expensive software and with a little work, you can customize it to do just about anything you need.
Cons:
The initial setup is a bit of work but once you get past that it's great.

Read More

TC

Tracey C.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Reasonable price (but not cheap!) and easy to work with

5

Wonderful, lots of pros and barely a con.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Simple system without bells and whistles that I had no need for - and the price was reasonable because of that. I moved from another, larger, reservation software system because their prices went up, they provided more bells and whistles that a small business like mine just didn't need/use. Customer service, particularly [sensitive content hidden], was always prompt and efficient, every single year, not just in the first year.
Cons:
I found the Forum a bit clunky to use, that could use a lot of updating to make it a bit more user friendly. Overall, I had to think hard to find a "Con". Loved Reservation Key for many years I've been with them.

Reasons for choosing ReservationKey

Customer service. Pricing. Simplicity of use

Reasons for switching to ReservationKey

Too expensive. Deteriorating customer service.

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SW

Sandra W.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Best reservation tool for small properties

5

The software is convenient, robust, and reliable. It does precisely what you want it to do, when you need it.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Ridiculously easy to use, intuitive to learn. And so many options that each individual business can be fully served.
Cons:
So Few! And, If I encountered something I didn't particularly like, I mentioned it to the folks at Reservation Key and they found a way to tailor it to my needs. That's pretty profound. So I don't have any 'cons' to offer.

Reasons for choosing ReservationKey

Better communication, better customer support, more flexibility, price

Reasons for switching to ReservationKey

The product I used previously was buggy and the company was uninterested in improvement, although they continued to 'improve' the annual fee. For instance, I found it embarrassing to offer a reservation page with hard-coded typos.

Read More

DK

Daryl Ann K.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

I love Reservation Key!

5

I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key?

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, [SENSITIVE CONTENT HIDDEN] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up. On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service! I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business!
Cons:
This software goes above and beyond my expectations. So grateful!

Reasons for choosing ReservationKey

Price, flexibility and mainly customer support.

Reasons for switching to ReservationKey

I needed something that had more functionality. Boy, I hit a gold mine!

Read More

PU

Pelin U.

Verified reviewer

Hospitality

10000+ employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Great automation for multiple online room reservation channels

5

RezervationKey is making a great job for us by unifying the management of all sales channels at one place, that would be pretty good if they were adding local sales channels day by day and helps us to expand our marketing channels with more local online channels that are specific to each country.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
ReservationKey is compatible with website builders such as Wix and Squarespace -which is a great aspect from my view point- so that enables to create commision-free sales channels as well as unifying all online booking platforms that we are present in one single and lean management panel where we can update anything such as availability, change features, add new room types etc and ReservationKey reflects any update to all booking channels that we are integrated to.
Cons:
Although ReservationKey is great in covering the global reservation platforms it is weak to have integrations to the online booking platforms that are specific to each country. It would be the most powerful solution for us if it was helping us increasing our sales in local markets through local sales channels.

Reasons for choosing ReservationKey

RezervationKey's wix and squarespace integrations was the key factor in our decision.

Reasons for switching to ReservationKey

Management panel of RezervationKey was easier to work in for our staff.

Read More

RL

Ron L.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed June 2019

Best Bang for your Buck

5

We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8 We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
Easy to initially set up Simple to use and menus make sense for the most part Lots of capability for the money Very cost effective when compared to other products/services Integrates well and simply into our web site Integrates with Tripadvisor so you don't need to use an OTA Support is responsive when an issue has popped up RK is constantly working on improvements and upgrades
Cons:
There are a few reports which could be added or improved The gift certificate function could be updated and provide more ability to customize

Reasons for choosing ReservationKey

The cost vs the capability caused us to try it out and we have not looked back. We have recommended it to several other properties as well.

Read More

MR

Margo R.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed July 2019

Great product

5

Have been using since 2014 and not planning to change any time soon. I was able to set it all up with a minimal help. Support is great. Even though I am in different time zone it never takes long to get the help. Thank you, it makes my life easier.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Once set up the system is easy to use and update the info as needed.
Cons:
There is nothing that I do not like about it.

Reasons for switching to ReservationKey

This system came recommended by other innkeepers and it lives to its reputation.

Read More

Robert's profile

Robert K.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed October 2018

Reservation Key is Invaluable to my Business

5

I started a small hotel 7 years ago with never having been in the business and no idea where to start with a reservation system. Another hotel recommended Reservation Key and I am glad I followed their advice. From the beginning, it was very easy to set up and learn. Also, they continue to refine and add features. I am also amazed how fast and thorough the support is. The system is very easy to use but it also has LOTS of functions that I can sometimes forget. No question is too small for an answer, and it is easy to search on their support site for most answers. I do not hesitate at all to recommend Reservation Key to others.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Flexibility, amazing support for questions, ease of use, email templates (with tracking capabilities), access on my computer and iPad.
Cons:
There really is nothing I am unhappy with.

Vendor Response

Thank you for your very nice and supportive comments!

Replied October 2018

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Showing 1 - 10 of 101 Reviews

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