ReservationKey 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ReservationKey

4.9

(101)

Pricing

Starting at $37.00 per month

About ReservationKey

ReservationKey is a cloud-based reservation management solution designed for hotels, inns, bed and breakfasts and other vacation rental businesses. Key features include a mobile-friendly user interface, calendar management, built-in email templates and online payment processing.

ReservationKey allows hotel managers to create reservation websites using built-in themes or customize pages. view property availability through a calendar. Bookings can be modified in the calendar view by dragging and dropping reservations to different dates.

ReservationKey lets users monitor traffic on the booking page, as well as when a customer makes an availability search. Users can also track reservations made by each member of their staff through individual staff accounts. The solution offers integration with MyAllocator that provides connections to other online travel agencies such as Airbnb, VRBO, Expedia, TripAdvisor and more.

Services are offered on a monthly subscription basis with support available via email, over the phone and through an online knowledge base.

ReservationKey Screenshots

ReservationKey Pricing and Plans

Starting price: $37.00 per month

Free Trial

Free Version

Basic

$37.00

usage based, per month

Plan includes:

Automate
Booking Engine
Channel Manager
Credit Card Payments
Easy Reporting
Simple Calendar

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ReservationKey Features

Popular features found in Vacation Rental
Availability Management
Channel Management
Contact Management
Guest Experience Management
Housekeeping Management
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Property Management
Reservations Management
Work Order Management
More features of ReservationKey
Access Controls/Permissions
Activities Booking
Activity Dashboard
Availability Indicator
Booking Management
Booking Notes
Built-in Accounting
Calendar Management
Calendar Sync
Credit Card Processing
CRM
Customer History
Customer Support
Customizable Branding
Customizable Reports
Customizable Templates
Data Synchronization
Discount Management
Drag & Drop
Electronic Payments
Email Management
Email Templates
Financial Management
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Inventory Management
Loyalty Program
Multi-Channel Management
Multi-Language
Multi-Property
Promotions Management
Rate Management
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Room Booking
Single Property
Third Party Booking
Third-Party Integrations
User Management
Website Integration

ReservationKey Integrations

authorize.net

ReservationKey User Reviews

Overall Rating

4.9

Ratings Breakdown

92%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

4.9

Functionality

4.8

John S.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Love this system!

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Pros:

ReservationKey is very affordable. It has all the features that much more expensive software and with a little work, you can customize it to do just about anything you need.

Cons:

The initial setup is a bit of work but once you get past that it's great.

Ristine C.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

I have been a user for 19 years!

I love it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been working with Reservationkey for 19+ years. I am in awe of how the software has been so receptive to my needs and have been able to create and integrate the software to grow with my business!

Cons:

Flexing rates through the channel manager can be challenging although I chose to work with a more affordable channel manager. Reservationkey is compatible with more robust channel managers that cost a lot more. With channel management you get what you pay for but with Reservationkey, I get what I pay more and SO much more!

Reasons for choosing ReservationKey

Originally, I chose Reservationkey because it was the most affordable. Over the years I have researched and considered switching software severalties, although I have yet to find a software that has the features for vacation rental AND hotel management that Reservationkey has.

Peter R.

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed October 2018

Easy to get started and use.

Reservation Key has been fairly faultless in helping me run my business. I wanted a simple platform to get me started in running a bed and breakfast and I have stuck with them for that reason, despite monthly calls from the competition.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We went straight on to Reservation Key when establishing our bed and breakfast some time ago. We wanted software that was fairly simple to get started and represented excellent value for money compared to the competition. Help was always available during this process and, since then, additional support has been readily available, often within 12 hours through e-mail and sometimes over the phone if necessary.

Cons:

Could do with a few more options for credit card processing. We went to Yapstone a couple of years ago and the cost of processing has increased beyond what I consider to be reasonable, especially for a small three room bed and breakfast.

Vendor Response

Thank you for your long time support and use of the system. Besides Yapstone (currently 2.75%) we also integrate with a number of other processors - authorize.net, Square, GoEMerchant, and PayPal. Update: As of June, 2019 we now also support Stripe.

Replied June 2019

Jim S.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed September 2018

Easy to use & cost effective

Fast support and great forum allow anyone to get quick and easy solutions for any lodging establishment without having to hire tech staff. It's all included with ReservationKey

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As the former IT Director for a billion dollar retailer I appreciate that with ReservationKey anyone can afford a well designed, easy to understand reservation system. It is so flexible it can meet the needs of any lodging establishment, small or large

Cons:

There is nothing I don't like except that the interface with expedia isn't done yet.

Vendor Response

Expedia integration is high on our list. Also booking.com. These are the two channels we see our clients connecting to the most so we are putting a high priority on building these direct connections. Thank you for your support and for being a long time subscriber.

Replied October 2018

Reinhold M.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed April 2019

many years of great experience

In our experience the integration with MyAllocator was one of the biggest achievements that the company did and it happened just in time for us, when it became unfortunately necessary to join OTA to keep bookings strong. The customer service of this company is simply outstanding. Whenever you have question, they get resolved via the "forum" , which seems to be a great way to communicate. In our memory we never needed a problem solved over the phone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are using Reservation Key since 2012 and chose it because at this time it was one of the most affordable softwares around and easy ti use. The integration into our website and customizable look made it an outstanding choice. Of course the customer service was ready to help setting things up to our liking. Never once did we feel we made a wrong choice. The software definitely has all the features you might be looking and we must admit that we don't even take advantage of things that are there to run a successful business.

Cons:

For us cons don't exist. Only this question seems to be a con since it is looking for more words.

Scott H.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed September 2018

The best of all I have used

We have run 2 Inns with a total of 20 rooms for around 18 years. Reservation Key was my 4th software program that I had used and I started using it around six or seven years ago. Hands down, it is the best. I have recommended it to several other Inns in our area B&B society and they are all glad they made the switch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Taking reservations on my cell phone while in a grocery store is nice. There is nothing else I need it to do. I set it years ago and it works great.

Cons:

I am not having any problems with the software at all.

Vendor Response

Thank you for the nice review! We are glad to have been able to work with you over the years to help with refining and developing the software.

Replied October 2018

Jessica D.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed November 2018

Best system for the money, excellent support, great for newbies and experienced users!

Absolutely excellent! From functionality, to support, to progress, 5 stars.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lots of help to get set up and once you are up and running, super community for assistance, as well as developer assistance. The system of communication with our guests has been a huge part of our success in gathering reviews and staying in touch with our guests. The calendars and reports make the day to day management super easy and I love the ability to set up multiple logins to track the work of my staff. All the tools I could ever need at a price that I can afford for my small business! (No, I was not paid to write this! Promise....I've been using the system for well over 5 years and have met with almost every other provider out there...every one is missing a key feature and are charging more!)

Cons:

Since I am being forced to choose something I like least, I suppose I'll go with the themes, but that's not really a negative....ask for help and you shall receive!

Laura F.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed May 2019

Excellent value for the cost

Overall I am very happy with the service provided by ReservationKey, and am particularly pleased with the excellent customer support and ability to directly communicate with the developers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is highly customizable, so it can be made to fit your property exactly the way you want to run it. The visual layout of the calendar is excellent, and the direct booking platform is easy to manage.

Cons:

Managing pricing is still a little tricky, though they've been making ongoing improvements ever since I started using the software in 2015. Basic pricing, discounts, and things like minimum stay requirements are easy enough, but once you start getting into the really fancy stuff (multiple rates per room varying by season, to be super specific), the software is still functional but currently lacks elegance.

Gina N.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed October 2018

Works Well for A Stone's Throw BB

Res Key has worked incredibly well as a reservation system for our BB. Great reliability and excellent customer service when needed.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Reliability of the software - GREAT! Accessibility of customer service for assistance with any issue The Cost

Cons:

Initially understanding the terminology and use of some coding words

Verified

Reviewer

Leisure, Travel & Tourism

Self-Employed

Used weekly for more than 2 years

Reviewed October 2018

Perfect fit for my small business

With only 4 suites it is cost effective and user friendly......can't ask for more

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reservation Key was the perfect match for my small historical hotel. CSR helped me set it everything up and now with the forum answers are readily available. It is user friendly on both ends, my guests book easily with the reservation emailed to me. It's perfect for my business

Cons:

I would like for guest to be able to cancel their reservation online and all information go out like when they book a stay

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