roommaster 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

roommaster

4.3

(129)

Pricing

Starting at $150.00 per month

About roommaster

roommaster (formerly innQuest) is a comprehensive hotel management platform built specifically for independent hotels, hotel groups, and B&Bs. Our unified ecosystem combines PMS, booking engine, channel manager, revenue optimization, guest communication, and integrated payment processing to eliminate operational silos and streamline workflows.

With hotel operations at its core, roommaster reduces administrative clicks while providing real-time visibility across all aspects of your business. The platform features 100+ marketplace integrations, automated guest communications, dynamic pricing tools, and connections to 300+ OTAs. Our 24/7/365 support team consists of hospitality specialists who understand both technology and real-world hotel operations.

Properties typically experience 30% reduction in administrative workload and 15-30% increase in direct bookings. More than software, roommaster serves as your strategic technology partner for sustainable growth.

roommaster Screenshots

roommaster Pricing and Plans

Starting price: $150.00 per month

Free Trial

Free Version

Starter Package

$150.00

per month

No plan information available

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roommaster Features

Popular features found in Motel
Activity Dashboard
CRM
GDS/OTA Integration
Online Booking
Point of Sale (POS)
Promotions Management
Rate Management
Reporting/Analytics
Third-Party Integrations
More features of roommaster
Access Controls/Permissions
Accounting
Activities Booking
Alerts/Notifications
API
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
Calendar Management
Calendar Sync
Channel Analytics
Channel Management
Communications Management
Contact Management
Credit Card Processing
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Document Management
Drag & Drop
Dynamic Pricing
Electronic Payments
Email Management
Email Templates
Employee Management
Event Calendar
Extended Stay
Financial Management
Front Desk Management
Group Reservations
Guest Check-in/Check-out
Guest Experience Management
Housekeeping Management
Inventory Control
Inventory Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Marketing Automation
Mobile Access
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Channel Sync
Multi-Location
Multi-Property
Partner Management
Payment Processing
Price/Margin Management
Real-Time Data
Real-Time Updates
Reminders
Reporting & Statistics
Reservations Management
Restriction Management
Revenue Management
Room Booking
Room Inventory
Search/Filter
Single Property
Spa/Activity Management
Task Management
Template Management
Third Party Booking
User Management
Website Integration
Website Management
Work Order Management

roommaster Integrations

QuickBooks Online Advanced

Sage 50 Accounting

Seekda

STAAH Channel Manager

roommaster User Reviews

Overall Rating

4.3

Ratings Breakdown

56%

28%

11%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.2

Functionality

4.1

Maxwell P.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

The Reliable Workhorse That Delivers Big Brand Power on an Independent Budget

RoomMaster is the solid, reliable backbone of our hotel. It offers the depth of features you would expect from a much more expensive system like Opera but packages it in a way that is accessible for independent hoteliers. It is stable, cost effective, and backed by a support team that genuinely cares. For any property looking to maximize efficiency without overspending on technology, this is the smart choice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Value for Money with RoomMaster is exceptional. Unlike some of the major cloud based competitors that nickel and dime you for every module, RoomMaster feels like a complete package right out of the box. You get a robust property management system, booking engine, and channel manager features without breaking the bank, which is huge for our bottom line. Ease of Use is another strong point. The interface is straightforward and logical, meaning I can train a new front desk agent in a couple of shifts rather than weeks. The Customer Support team at InnQuest has been a lifeline for us. They are available 24/7 and actually understand hotel operations, not just software, so they get why a problem is urgent when you have a lobby full of guests. Regarding Staff Management, while it is not a traditional time clock, the user audit trails and shift balancing features provide excellent accountability. I can easily track who performed what action and when, which essentially functions as a performance tracker and ensures cash handling is secure during shift changes.

Cons:

The interface, while functional, can look a bit dated compared to some of the newer web native platforms. It has a very "Windows" feel that might not dazzle you visually, even if it works perfectly. Also, customizing some of the deeper financial reports can be a little rigid; you sometimes have to export to Excel to get the data exactly how you want it if the standard reports do not fit your specific need.

Reasons for choosing roommaster

Overall pricing was more on par with what we were looking for and the added services were included with Roommaster vs "a la carte"

Reasons for switching to roommaster

Due to changing flags from Branded to Independent and the cost involved

Chelesa O.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

Smooth onboarding and fantastic customer service!

My experience with RoomMaster has been good. The system helps keep things organized and the support team is responsive and helpful whenever issues come up! Good job!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RoomMaster has been a great help for our operations. The system is easy to use once you get the hang of it, and the support team is outstanding!! whenever I call, they answer right away and resolve issues quickly. The onboarding process was smooth, and the training resources made it easy to adapt.

Cons:

The design feels a bit outdated and sometimes not very intuitive, which can slow things down a little. But overall, it still works fine and gets the job done.

Reasons for switching to roommaster

Cloudbeds support to be very slow and unhelpful, which made resolving issues frustrating. Need more improvement when it comes to the accounting stuff as well.

Chris H.

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2017

Gets The Job Done

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

Cons:

It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Vendor Response

Dear Chris, Thank you for sharing your review on roomMaster. Your comments on our Support Staff were shared with our team and very much appreciated. We do apologize that you have some concerns with the software and would love the opportunity to discuss your concerns in more detail. Our goal is the same as yours, to make sure you are getting the most of your investment and that we are meeting your needs. There are more than 140 Reports and Graphs built into roomMaster. We are dedicated to providing the analytical data our clients need to make smart decisions about their business. We do know however, that hoteliers can have different reporting needs and we may not accommodate them all. This is the main reason that we offer the ability for our clients to have direct access to the database to create their own reports using SQL. We offer custom report writing services to assist our clients with these reports as well. We see that you have started the transition to our new booking engine. We are confident that the new platform that reduces your IT Scope, is 100% mobile responsive and is easily branded will help you increase direct bookings and show great value. Thank you again for your review. We hope to speak with you soon. Sincerely, Kimberly Brewer Client Relationship Manager clientservices@innquest.com 813.288.4900

Replied September 2017

Telma A.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Great Engine

It is good with exception on issues on payment taking too long to be resolved. The system mis easy to navigate and almost self explanatory.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use it. The training hours are not as long as the other applications. Also, the reports are easy to navigate.

Cons:

Sometimes when there is an issue on payment, it takes many days to get fixed. That slows down the batch system for our management company.

Reasons for switching to roommaster

Opera was not a strong application, many issues.

Michael G.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

roomMaster Anywhere is vital to our business but could be improved

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to administer it in any location. Room moves are simple (though be careful about the dates, as it is easy to accidentally move the booking to the side.) The 'Reports,' are great and very flexible, as is the 'End of Day Plus.' It's very easy to have an overall view of the bookings you have coming.

Cons:

Many features that we hoped would have re-appeared from our original Welcome system are still not available on RoomMaster, such as being able to 'Move & Consolidate' billing items, so there is just one line of for example, Accommodation/Room Charges. One cannot easily move multiple charges from room to room or folio to folio without moving everything. It takes 5 clicks to print an invoice! Even when already in the invoice. The toolbar just pops out from the side when you least want it. If yoiu want to modify which Folio you need the charges to go to, yoiu have to go into the timeline and do it for every day, unless it is a group booking.

Reasons for choosing roommaster

They couldn't guarantee that our tills would integrate with their software. The upgrade price was fair and reasonable. It's the devil we know!

Reasons for switching to roommaster

It was necessary because they were switching to a 'Cloud Based' sytem.

Aaron J.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Reliable PMS with Quick Support and Regular Improvements

As an IT manager for a hotel chain of six properties, I’ve worked with roomMaster for over five years. Day-to-day, the software has been dependable and has never caused us large-scale issues. Yesterday, I was able to call in for support while installing their software onto a new employee’s computer, and the process was smooth and professional—consistent with the support I’ve always experienced. The combination of strong customer support, useful features, and reliable performance makes it a good value overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

roomMaster has been a solid property management system for our hotel chain for more than five years. It’s reliable, integrates well with our daily operations, and covers the key features we need across multiple properties. Customer support has always been responsive, and when issues do arise, they are typically quick to provide clear guidance or fixes. The system’s ability to manage reservations, reporting, and guest information saves us time and streamlines operations.

Cons:

The monthly updates can sometimes introduce small bugs or glitches that affect day-to-day usage right after release. While these are usually addressed quickly with patches, it can cause minor interruptions. The interface, while functional, feels a bit dated compared to some newer systems.

Doreen D.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Would Recommend

Installations for Premier and then Cloud were wonky. Took some time to get it installed property, but overall product meets the need. Customer service is okay - most tickets answered quickly enough. We have been a RM customer for many years. We know what to expect.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Accessing from any device. RM Pay is excellent. Tenerum works well as well. Ability to flag bookings for future reference Group blocks feature is great for booking teams.

Cons:

Would like the HELP feature to be a bit easier to navigate. Some times requires a bit of searching to find what you need specifically. The system logging you out of RM so quickly when you take a moment to do something about a reservation, thus locking the booking and having to go back in and unlock it. Would be better if the time was a bit longer before it locks out. Would be nice if when we open a spot in availability if any reservations are waitlisted, a popup could show letting us know, saving us time in checking if anyone is waitlisted for a date each time.

Barrett D.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Roommaster is efficient and straightforward

I have enjoyed my experience with Roommaster. I have been working with RoomMaster for a little more than 3 years and the system seems to be improving with each update. I really enjoy when they said emails about upcoming updates so Night Audit can properly plan their night shift.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy the ease of the check-in process; everything is straightforward and simple. Plus, making changes to reservations is very simple and not time consuming. I have not had an issue with security with this software either. I did have to speak with customer support once, over the phone, the instructions given were easy to follow along; my issue got resolved.

Cons:

One aspect I do not enjoy about Roommaster is sometimes the payments do not communicate with our Payment Processing System. At times, there will be duplicate payments showing but Roommaster only collected the one payment. I also wish you could generate Electronic Processing Reports more than a week old.

Isabel G.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Integration and innovation for our hotel

The overall experience is very good because the system allow us to make the service exprience as personalized and complex as we want

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What we relly like about Roommaster is the integration of multiples interfaces that allow us to concentrate in the service.

Cons:

What we do not really like is the technical support lines because rarely we can find someone fast in the line.

Jessica H.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Room Master Feedback

Room Master has its good and bad days. It will shut down on you sometimes. It will give you wrong information sometimes. It is a nice system but could use many improvements but also doesn't need much to improve! If you can work around the quirks, then it is a good system for you!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a good, organized system. I like that I can make rules to ensure we don't oversell the hotel! The specific reports are very nice!

Cons:

Sometimes it doesn't tell you that you will be oversold until you okay the reservation. If the system is having difficulties, it will shut down often throughout the day.

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