RoomRaccoon 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RoomRaccoon

4.2

(72)

Pricing

Starting at $188.00 per month

About RoomRaccoon

RoomRaccoon is a cloud-based hotel management system for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals. It harnesses the power of smart automation to help hotels boost operations, maximise profitability and enhance the guest experience.

The core system combines property management, a channel manager, a booking engine and a payment platform and brings seamless automation to all aspects of a hotel business.

Other functions include housekeeping management, revenue management, upselling, online check-in and more.

RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia.

The solution is intuitive and simple to use and offers outstanding support for multiple languages.

RoomRaccoon Screenshots

RoomRaccoon Pricing and Plans

Starting price: $188.00 per month

Free Trial

Free Version

Entry

$188.00

per month

No plan information available

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RoomRaccoon Features

Popular features found in Property Management Accounting
Bank Reconciliation
Billing & Invoicing
Lease Management
Rent Tracking
Tenant Portal
More features of RoomRaccoon
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Availability Management
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
Calendar Management
Channel Analytics
Channel Management
Credit Card Processing
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Templates
Dashboard
Data Import/Export
Data Synchronization
Discount Management
Dynamic Pricing
Electronic Payments
Email Templates
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Control
Inventory Management
Invoice Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Sync
Multi-Currency
Multi-Location
Multi-Property
Online Booking
Partner Management
Payment Processing
Price/Margin Management
Promotions Management
Property Management
Rate Management
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Reservations Management
Revenue Management
Room Booking
Room Inventory
Single Property
Third-Party Integrations
User Management
Website Integration

RoomRaccoon Integrations

Stripe

Xero

Lightspeed

Epos Now

Toast POS

iVvy Event Management

See all 14 integrations

RoomRaccoon User Reviews

Overall Rating

4.2

Ratings Breakdown

63%

19%

Secondary Ratings

Ease of Use

4.4

Value for money

4.0

Customer support

4.1

Functionality

4.3

Sebastiaan P.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Great software

Great experience with roomraccoon and daily use. It works quick and fast and is always up to date. We also have never experienced a outtage of the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great.

Cons:

The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents

Cherease G.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

Amazing Service & support

An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I would love to give RoomRaccon service a 5 Stars review! Ashlene van Reenen has given so much attention to all of our concerns & arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training & showed us amazing short cuts! Thank you for the amazing support centre && Rocco ia an absolute amazing super star AI assistant!

Cons:

Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation.

Reasons for choosing RoomRaccoon

Housekeeping reports is better in RoomRaccoon

Reasons for switching to RoomRaccoon

Support was a issue with MEWS, because they are not local

Laura V.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

IT IS A SCAM

Horrible! I wouldn't wish this kind of experience to anybody

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Horrible, how they treat customers is unacceptable.

Cons:

We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution.

Vendor Response

Thank you for taking the time to share your feedback, Laura. We apologize for the delay in response and any frustration this may have caused. Our Global Head of Customer Support did reach out to you via email last week in an effort to address your concerns and find a suitable solution. Please feel free to respond to him to discuss your situation further. Sincerely, The RoomRaccoon Team

Replied December 2023

Lila J.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Good Hotel Management Provider!

I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good.

Cons:

I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform.

Reasons for choosing RoomRaccoon

The price was a lot better. I am not sure how they compare now.

Jurie V.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Best PMS we've worked with in 5 years.

Great PMS. Best we've worked with since we've started 5 years ago. Everything works very well. Professional design and ease of use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All the reservation info is on one page. You can charge your credit/debit card in the reservation. Clean and neat layout. Very user friendly.

Cons:

Able to resolve issues telephonically and not open a ticket. To talk to the Connectivity Team directly if issues occur.

Reasons for choosing RoomRaccoon

Very professional. Easy to use. Reservation info on one page. Calendar works great. The Rolls Royce of PMS systems. Very happy.

Reasons for switching to RoomRaccoon

Easy to use. All reservation info on one page.

Vendor Response

Hi Jurie, Thank you for your fantastic review and for describing RoomRaccoon as the "Rolls Royce of PMS systems" — what a compliment. We're so pleased to hear that our platform has stood out as the best you've worked with over the past five years. It's great to know that the clean layout, all-in-one reservation view, and built-in payment options are adding real value to your operations. We also appreciate your comments about support. Being able to resolve certain matters more directly is a valid point, and we understand how important that can be in time-sensitive situations. Thanks again for choosing RoomRaccoon. We're glad to have you on board and look forward to continuing to support your business.

Replied May 2025

Elizabeth T.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Highly recommend

Highly recommend, super efficient and offer great customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly with great customer support. Makes reservations easier to manage and it’s well integrated with online channels(easy access to the system wherever you are)

Cons:

Need better communication with updates that will affect day to day operations

Reasons for switching to RoomRaccoon

Room raccoon was a better option for us between the 2 systems

Melinda W.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

What a company!

It is an absolute pleasure to have Room Raccoon on our side, helping our business grow. Thank you for all you do!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fantastic service, fantastic product and even more fantastic people on the team.

Cons:

Nothing to add here. We enjoy working with Room Raccoon and appreciate their assistance in the growing of our hotel.

Reasons for switching to RoomRaccoon

We needed a system more technologically advanced

Vendor Response

Hi Melinda, Thank you for such a glowing review. We're delighted to hear that you’re enjoying the service, the product, and the people behind RoomRaccoon, it truly means a lot to us. It’s great to know that making the switch from NightsBridge to a more advanced system has supported your hotel’s growth. We’re proud to be part of that journey and will continue doing our best to support you along the way. Thanks again for your trust and kind words, it’s a pleasure working with you.

Replied May 2025

Sandy D.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2025

An excellent product

All very good, we have super support and follow ups; friendly and helpful team; the product has worked seamlessly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexible, user friendly, international reach, professional and classy appeal; it keeps the same look and feel as our website

Cons:

We have not yet used it too its maximum - actually a not a bad thing; could not reach out via WhatsApp but the Rocco function has resolved that

Reasons for switching to RoomRaccoon

We needed improved look, functionality, speed of correspondence

Carmen A.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

RoomRaccoon: A Smart Choice for Growing Properties

RoomRaccoon made a huge positive difference in how we run things. The system is user-friendly, intuitive, and brings together reservations, payments, guest communication, and reporting in one streamlined platform. It’s helped us save time, reduce manual work, and increase bookings thanks to its seamless OTA integration. The automated emails and payment processes are especially helpful, and guests appreciate the professional communication they receive before and during their stay. The support team is also fantastic, quick to respond and happy to assist. RoomRaccoon is a smart, reliable solution for accommodation providers, and we’re happy to be using it. Highly recommended, with a little room for future growth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What we love most is how much time it saves us. The automation features—like sending guest communication, managing availability, and processing payments, take a huge load off our shoulders. Plus, the integration with OTAs has helped increase our visibility and bookings without any extra hassle.

Cons:

Even though they work swiftly to fix bugs we now and then experience the same problem with bookings unlinking when you move them around.

Vendor Response

Hi Carmen, Thank you for your detailed and thoughtful review. We're really glad to hear how much time RoomRaccoon has helped save your team and that the automation and OTA integration features are making a noticeable impact on your operations and guest experience. Your feedback on the occasional booking unlinking issue is appreciated. While we’re glad you’ve found our support team responsive, we understand how frustrating recurring issues can be and your input helps highlight where refinements are still needed. It’s great to know that RoomRaccoon is proving to be a reliable and smart solution for your property. We’re proud to support your continued growth and truly value your recommendation — and your honest feedback on where we can still improve.

Replied May 2025

Lesego K.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

good service

it is easy to use, very user friendly... the staff is also super helpful when you call in with a query.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is fairly easy to use. very user friendly... each category is easy to work through. the reports are also easily accessible

Cons:

making small changes without notifying us. things like not being able to delete a payment when you have mistakenly loaded the wrong amount. there should at least be a manager's override

Vendor Response

Hi Lesego, Thank you for your 5-star review. We're pleased to hear that you find the system easy to use and that our support team has been helpful when you’ve reached out. We also appreciate your feedback on areas to improve – this helps us better understand how the system impacts your day-to-day operations and where we can improve. Thanks again for your valuable input and continued support.

Replied May 2025

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