RoomRaccoon 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RoomRaccoon

4.2

(72)

Pricing

Starting at $188.00 per month

About RoomRaccoon

RoomRaccoon is a cloud-based hotel management system for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals. It harnesses the power of smart automation to help hotels boost operations, maximise profitability and enhance the guest experience.

The core system combines property management, a channel manager, a booking engine and a payment platform and brings seamless automation to all aspects of a hotel business.

Other functions include housekeeping management, revenue management, upselling, online check-in and more.

RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia.

The solution is intuitive and simple to use and offers outstanding support for multiple languages.

RoomRaccoon Screenshots

RoomRaccoon Pricing and Plans

Starting price: $188.00 per month

Free Trial

Free Version

Entry

$188.00

per month

No plan information available

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RoomRaccoon Features

Popular features found in Property Management Accounting
Bank Reconciliation
Billing & Invoicing
Lease Management
Rent Tracking
Tenant Portal
More features of RoomRaccoon
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Availability Management
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
Calendar Management
Channel Analytics
Channel Management
Credit Card Processing
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Templates
Dashboard
Data Import/Export
Data Synchronization
Discount Management
Dynamic Pricing
Electronic Payments
Email Templates
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Control
Inventory Management
Invoice Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Sync
Multi-Currency
Multi-Location
Multi-Property
Online Booking
Partner Management
Payment Processing
Price/Margin Management
Promotions Management
Property Management
Rate Management
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Reservations Management
Revenue Management
Room Booking
Room Inventory
Single Property
Third-Party Integrations
User Management
Website Integration

RoomRaccoon Integrations

Stripe

Xero

Lightspeed

Epos Now

Toast POS

iVvy Event Management

See all 14 integrations

RoomRaccoon User Reviews

Overall Rating

4.2

Ratings Breakdown

63%

19%

Secondary Ratings

Ease of Use

4.4

Value for money

4.0

Customer support

4.1

Functionality

4.3

Dane v.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2023

All-in-One, GREAT PMS System

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely user friendly and convenient to use and manage. Very customisable and adaptable to the needs of each type of hotel/guesthouse/lodge.

Cons:

This is a continuously improving product. If and when issues have risen, they are resolved and improved very quickly.

Reasons for choosing RoomRaccoon

The innovative features and customer support

Reasons for switching to RoomRaccoon

We needed to move away from a service based system and also wanted something a bit more innovative.

Vendor Response

Thanks for sharing such a great review, Dane! We are proud to offer an innovative product to hoteliers worldwide, and your review proved that we are doing just that. We are delighted to work with you and hope our system continues to bring even more value to your business.

Replied January 2023

Kresimir E.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Reviewed December 2023

Easy to use product

Although the product has a higher price, its functionality us excellent, everything works perfectly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product is easy and simple to use, it is very reliable, we did not experience any technical issues, booking engine and connections with OTA works perfectly.

Cons:

The price is higher than another product and to have the full function of product, it is necessary to use several upgrades.

Reasons for switching to RoomRaccoon

With RoomRaccoon I got a connection to all the OTA I wanted, a quality booking engine and with certain upgrades I will have fully self-service accommodation.

Vendor Response

Thank you for taking the time to share your feedback with us, Kresimir. We're thrilled to hear that you find RoomRaccoon easy to use and we appreciate your positive comments on the functionality of our booking engine and its seamless connections with OTA platforms. We're glad to have you as part of the RoomRaccoon community, and we're committed to delivering a product that not only meets but exceeds your expectations.

Replied December 2023

Philip H.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

A good product ruined inept development and inadequate customer support

The more you get to know it the more you start to identify the shortcomings. How on earth it has won the wards it has is beyond us. Over the past four months it has become increasingly error prone with scarcely a week passing without another problem arising

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface is probably the best thing about Room Racoon.

Cons:

Unfortunately we have had an almost endless list of issues many of which Room Racoon had not identified. Their customer support is inadequate at best and non existent at worst. Their developers and managers are seemingly unable to grasp simple fundamentals of running a hospitality business. The product/company shows all the signs of growing too fast and lacking the necessary infrastructure to support that growth. If you run a simple B&B operation Room Racoon might prove to fit your needs. But in our experience as soon as it tries to meet the needs of a medium sized boutique hotel the inadequacies become all too apparent. Buyer beware.

Reasons for choosing RoomRaccoon

See above

Reasons for switching to RoomRaccoon

They promised that they had solutions to the shortcomings we had experienced with Eviivo. It proved that while in part this was true, Room Racoon actually had far more shortcomings not the least of which was appalling customer support.

Elaine R.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

PMS comments

I like the product and have been using it for many years. Recently it seems that there have been more errors and i will change my pms provider if this does not improve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Seemlessly integrated. Does the job in real time. Offers more services than i use and is constantly adding new services

Cons:

Periodically there are breaks in system performance, errors, which cause frustration because you never know when things are going to be working correctly again. It seems like this has been more of a problem over the past month.

Christoph I.

Verified reviewer

Hospitality

Self-Employed

Used weekly for more than 2 years

Reviewed November 2024

A wonderful platform for your independent hotel

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RoomRaccoon offers a full suite of all the essential features an indepent hotelier needs, supported by a full scale of integrations. Great value for money!

Cons:

They’re not live in all countries around the world yet, so please make sure to contact their team to verify you can use them.

Wim K.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Needs improvement

We've been working with RoomRaccoon since the beginning, but they still haven't solved all the start up issues. For smaller hotels / B&B's without a restaurant I guess it is a suitable product, but when it's a bit more complicated than just rooms to sell they unfortunately still have a long way to go.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This PMS is very user-friendly and is easy to set up.

Cons:

The software has a lot of flaws that they are still working on, while their fee is relatively high.

Reasons for switching to RoomRaccoon

Cubilis is an older system and works really good, but the interface and set up are also outdated. Cloudbeds has a lot of potential, but is very difficult to use and a bit complicated.

Sarah R.

Verified reviewer

Hospitality

51-200 employees

Used weekly for less than 2 years

Reviewed November 2024

Great service, product & partner

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service, fantastic product which integrates seamlessly with Lightspeed POS, partner & customer-first approach

Cons:

Nothing, RoomRaccoon has been a fantastic partner to us

Simone K.

Verified reviewer

Hospitality

51-200 employees

Used weekly for free trial

Reviewed November 2024

Gamechanger!

What i like most about RoomRaccoon are the smooth and comprehensive features like channel management together with online payment integrations and the tools for sending confirmations and managing bookings in real-time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

i love the interface and the fact that the customer support is very responsive and efficient in it's problem solving skills

Cons:

the inital onboarding process was a little bit longer than expected

Luisanna Vanessa F.

Verified reviewer

Hospitality

51-200 employees

Used monthly for free trial

Reviewed November 2024

Great experience!

Overall my experience has been nothing but short of great, clients are very happy and satisfied with the services provided by the team at RR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Fast customer reply - Attention to account fom existing clients and new clients - Flexibility and amazing customer support

Cons:

From my experience with clients working with them, there was no lowlight i can mention

Fiona L.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2023

The most user-friendly and modern platform yet!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Room Raccoon's best features are its user-friendliness, modernity, connection to our online payment system and other platforms, as well as the constant evolution and improvement.

Cons:

The implementation on Room Raccoon to fit our business was not the easiest as we presented the team with new challenges they had not faced yet. I would also suggest improving their customer service for faster answers and help around the clock as hotels run 24/7 and problems, small or big, occur at all times.

Vendor Response

Thanks for sharing such a great review, Fiona! We are happy to hear that you have had such a good experience with RoomRaccoon and that your team enjoy how user-friendly the system is. We strive to provide the best technical support to each and every customer and are sorry to hear that your experience was not up to scratch at this time. We have lots of exciting initiatives in place to help! Feel free to visit the Help Centre – a resource used by RoomRaccoon to provide you with support using a number of articles that give step-by-step guides and tutorials on how to easily navigate the PMS, booking engine and channel manager. Alternatively, sign up for one of our upcoming webinars to learn about how to use our product optimally.

Replied January 2023

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