Starboard Suite 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Starboard Suite

4.8

(185)

Pricing

Starting at $1.00 per month

About Starboard Suite

Starboard Suite is a tour operations management solution that helps passenger vessels and watersport businesses streamline processes related to reservations, event organization, employee scheduling and more. The booking functionality enables front desk employees to process online, phone and walk-in reservation requests and update prices, inventory or event details accordingly.

Starboard Suite allows marketing teams to build SEO optimized booking pages, create custom discount codes, track prospect conversion rates and automatically send email confirmation, reminders and thank you messages. It provides electronic waiver forms and uses QR code scanning capabilities to process customer check-ins. Additionally, administrators can configure access rights, conduct passenger counts, track generated revenue and maintain an audit trail for all bookings.

Starboard Suite facilitates integration with several third-party solutions, such as Stripe, Tripadvisor, Mailchimp and Google Analytics. Pricing is based on the number of tickets processed per year and support is extended via live chat, FAQs, phone and email.

Starboard Suite Screenshots

Starboard Suite Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

usage based, per month

No plan information available

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Starboard Suite Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of Starboard Suite
Access Controls/Permissions
Activities Booking
API
Availability Management
Booking Notes
Central Reservation System
Communication Management
Customizable Branding
Data Import/Export
Email Templates
Event Scheduling
GDS/OTA Integration
Itinerary Creation
Online Booking
Package Creation
Payment Processing
Price/Margin Management
Pricing Management
Quotes/Estimates
Real-Time Updates
Reminders
Reservations Management
Resource Management
Search/Filter
Social Media Integration
Third Party Booking
Third-Party Integrations
Vendor Management
Website Integration
Website Management

Starboard Suite Integrations

Constant Contact

Mailchimp

WordPress

Stripe

Meta for Business

authorize.net

See all 9 integrations

Starboard Suite User Reviews

Overall Rating

4.8

Ratings Breakdown

76%

23%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.8

Functionality

4.6

Nick S.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Multiple features and outstanding customer support.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding. They have always been willing and able to answer and questions quickly and effectively.

Cons:

Cons are slim to none as SS keeps releasing new updates and user-friendly features.

Vendor Response

Nick, Thanks for taking the time to write a review! We're glad to hear that you've been enjoying the platform and that our support team has been meeting (or exceeding) your expectations. We're looking forward to working with you for many years to come. Have a great summer season!

Replied May 2019

Brett G.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed May 2019

Great reservation platform to guarantee you don't overbook.

Hands down a great experience and outstanding platform capabilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Set's us apart from competition because we can make sure we don't oversell capacity on our vehicles. Platform is very user friendly and when we need customization the tech team quickly works with us to accommodate.

Cons:

Not yet a feature to "add to basket" to purchase multiple ticket items in one transaction.

Reasons for choosing Starboard Suite

Only way to make sure we did not oversell tickets and have customers stuck without a seat.

Vendor Response

Brett, Thanks so much for writing a review! Glad to hear that Starboard is bringing so much value to your business. Wishing you a great summer season!

Replied May 2019

Kristi A.

Food & Beverages

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2018

Excellent company

Ratings Breakdown

Ease of use

Previously 4

Functionality

Previously 4

Pros:

constantly improving and making changes for the better

Cons:

there are a few restrictions, but it is because of the type of business we operate

Celestina S.

Verified reviewer

Environmental Services

11-50 employees

Used other for less than 6 months

Review source

Reviewed October 2019

A Growing Product

Overall I find it a great system and I love how helpful rep is! When we have any questions someone always seems available to help out which is very helpful!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This was my first year working with Wild Whales Vancouver and when I began we were operating with a different reservation system. I didn't realize how much simpler things could be until we had Starboard up and running. Taking reservations and checking people in became a much more straightforward and expedited process. There were a number of things that our company needed from a reservation that starboard did not necessarily offer at the time that we were switching over, however they were very responsive and quick to acknowledge our requests and worked with us so we were able to customize the system to our needs. They are constantly developing the program, and every once in a while they will add a new feature that we didn't even know we wanted!

Cons:

I used this program almost daily throughout most of the summer and what I had the most issues with was "the cart". I found that the scheduling mistakes that I make are usually due to a busy office environment and trying to move from one reservation to another and mistakenly editing the wrong reservation due to the cart. I see it's benefit in some situations, however, personally I would probably have liked to just start over with the reservation and only be able to edit it directly under the modify option. I ran into too many issues with the cart and never really used it purposefully. The one other thing that I would suggest is to have more information about the booking on the CC payment page. I would sometimes have to go back a couple pages just to make sure I had all the information correct (Name, number of customers, the classification of the customer) before I made the charge to the card. If this information was off to the side, maybe as a kind of receipt, that you could see as you were charging the card that would be helpful! The one thing missing for us is a "standby" option where people can input their information online and will get notified if space becomes free, and can accept the free space if they would like.

Reasons for choosing Starboard Suite

Reasons for switching to Starboard Suite

Manager's choice.

Vendor Response

Celestina, Thanks for taking the time to write a review! I'm glad to hear that Starboard Suite is making your job so much easier and that our check-in process is much more straightforward and expedited compared to Rezdy. FYI, if you want to completely start over on a reservation, you always have the option to remove the reservation from your cart. FYI #2, we're actively working on a "wait list" feature and expect to have it in place before you start back up in the spring :) Have a wonderful winter season! Charles

Replied November 2019

Molly C.

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

FEEDBACK on Starboard Software

We are a tight running internet operation and it is important for the public to see us that way. We do not have a ticket office so our internet presence and success are extremely important to us. STARBOARD helps us deliver solid, immediate customer service. We project a realtime operation that is appreciated when we meet our customers on the boat!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

GREAT information for CUSTOMERS. It is complete and thorough information and it makes our operation look professional. The information in the Boarding Pass is complete and informative..I have few questions from customers after they have received the printout from their ticketing transaction. It is set up like a click through shopping site and this works for me and our customers.

Cons:

I wish this was more intuitive as a user. I run into (too easily) the complication of an INCOMPLETE cancellation. I have a hard time finding details on a private charter that has been booked (payment history) ADDING another charge to the charter booking (music, additional time booked for the trip...)maybe this could be customized for our particular business...I would LOVE a live tutorial on this so I could work through mistakes and understandings as I create them..solve the problem/misunderstanding on the spot.

Vendor Response

Hi Molly, Thanks for taking the time to write a review! I'm glad to hear that things are working out so well for your customers! We'd be more than happy to provide an additional training session. It looks like your business was previously managed by an outside management company, so we provided them with training previously. Please reach out to our support team and we can schedule a training session at your convenience. We want to make sure you feel 100% confident with everything you'll need to do now that you're running things yourself. Please don't hesitate to let us know how we can help. Wishing you all the best, Charles

Replied September 2018

Ryan S.

Verified reviewer

Museums and Institutions

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2022

Absolutely outstanding software

See above

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Incredibly easy to learn and well designed. It can take weeks to get the hang of most reservation software but this one took mere hours. Whatever you are doing, keep it up.

Cons:

I honestly do not have anything negative to say at all!

Vendor Response

Hi Ryan, Thank you for taking the time to write a review, and thanks for the kind words! I'm very glad to hear you're finding it so easy to learn your way around Starboard Suite :) Wishing you a wonderful summer!

Replied June 2022

Ruby M.

Verified reviewer

Retail

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2023

Starboard for a Reservation System

So far so good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is user friendly and it help that it easy to navigate.

Cons:

Sometimes in the middle of transaction it hangs.

Vendor Response

Hi Ruby, Thanks for writing a review! Glad to hear that you're finding Starboard Suite user friendly and easy to navigate! You noted that sometimes it seems to hang in the middle of a transaction -- that's not an issue that we're aware of, or that we've heard from others, so it sounds like it's your internet connection timing out. If you have other questions, please don't hesitate to reach out to our support team.

Replied October 2023

Verified

Reviewer

Food & Beverages

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

Starboard

With ten years of tourism experience, I wish I had this earlier in my career

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it keep saying a record of all edits. It's very useful to keep track

Cons:

The notes would sometimes merge or text format wouldn't stay in the notes

Vendor Response

Hi there, Thanks so much for taking the time to write a review! Glad to hear that you're finding our software so useful.

Replied September 2018

Verified

Reviewer

Used daily for less than 6 months

Review source

Reviewed June 2018

Seems fairly straightforward

Ratings Breakdown

Ease of use

Functionality

Pros:

I most like the view and filtering options. Being able to select different views and to filter on various fields allows me to focus on and find the specific information I need.

Cons:

I have not been able to figure out how to get the mobile app on my phone. I can't find Starboard Suites itself, let alone the customized version for our tour company.

Vendor Response

H there, Thanks for taking the time to write a review! I'm glad to hear that Starboard Suite has been working out well for you. Our mobile app is available in the App Store (just search for Starboard Suite). If you need assistance with that, please don't hesitate to reach out to our support team.

Replied June 2018

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed July 2018

A truly great system and provider!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A platform that is not complicated! A really nice and easy to use platform that allows us to manage our reservations very effectively and ensure that we protect ourselves from making an error. The system is very flexible and easy to make changes.

Cons:

No real issues to report, the system has provided us with no issues and if we ever face any issues then the team have been great in helping to resolve this.

Vendor Response

Hi there, Thanks so much for taking the time to write a review! We're glad to hear that our platform is working out so well for your business, and that our team has been helpful in answering any questions. Have a wonderful summer!

Replied July 2018

Showing 1 - 10 of 185 Reviews

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