Stayntouch PMS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Stayntouch PMS

4.6

(85)

Pricing

Starting at $550.00 per month

About Stayntouch PMS

Stayntouch PMS is a robust cloud-native PMS that's easy-to-use, easy-to-train on, and makes it easy for hotels to streamline operations, drive revenue, and delight guests.. With Stayntouch PMS, hotel owners and operators can manage multiple properties in their brand with comprehensive chain management, flexible revenue management, front desk management, group management, housekeeping, and reporting functionality.

Stayntouch PMS gives hoteliers the flexibility to hire who they want and complete training in less than 2 days. Hotels can empower small teams with robust automation, mobile communication, instant room updates, and automated housekeeping task management and end-of-day reports. Stayntouch PMS also enables hotels to deliver a completely mobile welcome experience while increasing the bandwidth of overworked front desk teams and earning ancillary revenue from automated upgrades sent directly to their guest’s mobile devices.

Stayntouch PMS Screenshots

Stayntouch PMS Pricing and Plans

Starting price: $550.00 per month

Free Trial

Free Version

Basic

$550.00

per month

No plan information available

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Stayntouch PMS Features

Features of Stayntouch PMS
Accounting
Activity Dashboard
API
Availability Indicator
Booking Management
Built-in Accounting
Channel Management
CRM
Extended Stay
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Management
Maintenance Management
Multi-Property
Online Booking
Rate Management
Reporting/Analytics
Reservations Management
Revenue Management
Single Property
Task Management
Third-Party Integrations
User Management

Stayntouch PMS User Reviews

Overall Rating

4.6

Ratings Breakdown

65%

28%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.6

Functionality

4.3

Hans N.

Verified reviewer

Hospitality

Used daily for less than 2 years

Review source

Reviewed April 2018

Could be amazing, but lacks polish

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to check in guest, check out, make reservations, as long as they are pretty standard reservations. Mobile, iPad app with card reader Potential for upsell Very pretty interface. One day, this could be the best PMS, but not yet.

Cons:

Lacks a lot of polish. A ton of repetitive motion required to get things done (availability calendar is tedious to navigate, and rate manager is also repetitive, and adding charges manually is very bizarre). Inconsistent interfaces (I counted 4 different calendar APIs). Other PMS have drag and drop room calendars, but the room calendar here is barely usable, and pretty random. Development is not all in house. Development also seem toward bigger hotels, leaving the 'mobile' aspect of it seemingly forgotten. The Igenico device sold to us to read cards is effectively useless. Support is ticket only. The pretty interface also makes it slow. Would trade some of the graphics for just plain text. Also very expensive for smaller hotels, as we are significantly smaller than the 50 room minimum price. Premium price, but feels like beta software.

Andreas F.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

User friendly

Is a perfect product to use that is easy for employees to learn. The pros outweigh the cons and the support team always answers quickly.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

User friendly - Easy to understand the features and doesn’t take so much time to learn for new users. Good and educational colors on the different modules on dashboard. Good updates - Since we started using SNT Rover there have been good updates that have made the system better. We experience that they listen to their users and improves the product often. Online solutions - Good online solutions that make it easy for our guests to check in and out in a simple way.

Cons:

Simple improvements - Lacks a function to be able to copy individual and group bookings. This feature would have saved a lot of time when you have many bookings in the same name or a large group, from example tour operators that often books many groups during the summer. - We are also missing the functionality of booking more the 4 persons per room on a group booking. Conference bookings - We lack functions to book conference rooms and food and beverage packages. Housekeeping - We often experience that room are missing from the task manager list. We have rooms sometimes that are not showing on the list even though it’s dirty for yesterday. Browsers: - Some features only work in certain browsers. This can be time consuming as you are not sure where the function works.

Reasons for switching to Stayntouch PMS

Since we are part of a hotel chain, it is fantastic to have everything gathered in the same system.

Emily C.

Verified reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Simple and Intuitive, excellent customer service

Integrations have been key for us, StayNTouch has helped us to achieve the goal of offering our guests a seamless and contactless check in, during stay and check out experience. It has transformed our front of house operations and allowed for increased flexibility in out teams.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

StayNTouch is a simple and easy to use PMS system, it is very intuitive in regards to to how and where to complete actions and the layout is very user friendly. The reporting in the system is excellent and allows for data to be extracted into excel simply or integrated with other partners for business analytics. The implementation of the PMS was super easy and the team at StayNTouch provided great service throughout the training. In terms of customer service, the team are fantastic and queries are answered quickly, they are always willing to listen to feedback on improvements.

Cons:

There could be further improvements made in terms of group functionality and reporting for groups but development has been completed and it stills works for us as it is, a few tweaks would be nice!

Reasons for choosing Stayntouch PMS

The guest journey, service levels, adaptability and integrations

Reasons for switching to Stayntouch PMS

Lack of integrations, Check in/Check out and guest journey functionality , Ease of use/training

Pernilla S.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Modern system with good development

We lost the communication with the system which temporalily did not work. It was quickly resolved by support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is easy to use by new users with good overview of the booking mode and available roomtypes and number of persons per day . Good that you also get statistic information on the dashboard ADR and rate of the day . Easy to get reports from the system

Cons:

A little bit complicated with room rates in groups , must be created and attatched to a companycard before you can use it . Taking payment is not clear and can easily go wrong with many steps to click before payment is complete. Manuals are complicated written for new users is not easy to understand

Reasons for switching to Stayntouch PMS

Modern system with opportunity to develop and meet guests in a modern technology .

Therese L.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Overall happy

The main thing with StayNTouch is how easy it is to work with, we´re glad we switched. It feels like it´s constantly growing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It´s so easy to learn and understand. Even if you never worked at a hotel before you can understand the software just by looking at it. It save me a lot of learning hours. Brilliant for day to day front desk work.

Cons:

It´s a very young softwear with a few obvious add on´s missing. And it can be hard to get the right kind of help from the helpdesk when you need it.

Reasons for switching to Stayntouch PMS

We had some big issues with HotSoft and just had to move on. First hotels had just signed a deal with StayNTouch and we were lucky to be one of the first hotels that got to ues it!

Tobias C.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Great for our Boutique Hotel Company

I have worked with multiple PMS in my 20+ year career in hotels and this was the easiest to learn and to train to our new team members. With a great cost vs their competitors, it has been a pleasure to use.

Ratings Breakdown

Ease of use

Functionality

Pros:

The ease of use of this PMS is its best feature. After showing it to one of my sales managers for 30 minutes she was booking groups and entering rooming lists without a secondary question. I also like that it is cloud-based and updates automatically, so there is no downtime and it is always getting better.

Cons:

I think if we were a bigger hotel with needs of more functionality, it may not work as well, but for our hotel and the size of hotels we are looking about adding to the portfolio, it is perfect.

Reasons for choosing Stayntouch PMS

Pricepoint, ease of use, and integrations with our financial and POS systems

Sofia S.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Modern, simple and an easy-to-work system.

Considering our previous system, this feels so easy to work with that we are very satisfied.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and understand. That the system is modern and has a direct connection to other systems.

Cons:

We do not have the ability to copy an existing reservation to a new one.

Reasons for choosing Stayntouch PMS

Unfortunately I do not know, the change was made before I started as hotel manager.

Reasons for switching to Stayntouch PMS

The hotel chain decided to change systems for all hotels.

Helena N.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

A basic system

The system is under progress and becomes better and better every month Support teams in more languages than english would be preferred and not only online

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Web-based program so you may work from anywhere

Cons:

Missing many functions, sometimes very slow working system

Reasons for switching to Stayntouch PMS

Mostly because it´s web-based, a bit lower at cost, and easier to make changes in the system at a lower level

peter p.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

PMS that was built for now

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mobil focused Self-check-in and out. Built Cloud-first

Cons:

It was younger so they keep adding integrations. They are doing at a fast clip so all my integrations are there :)

Reasons for switching to Stayntouch PMS

Wanted a Mobil Centric Cloud-first product. I was looking for a product built on today's technology, not something that was trying to play catch up.

Nicholas S.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Great Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is extreamly user friendly. The training and setup is really easy and the intregrations are great. I would reccommend this to anyone looking to switch.

Cons:

I wish there was a maintenance modual that was better, but they have intregration software that does help with this.

Reasons for switching to Stayntouch PMS

We moved away from Choice Hotels and wanted a system that was more rubust with creating packages for our guests.

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