ADP Comprehensive Services vs ADP Workforce Now: Which is best for you?

They provide excellent customer service for all aspects of payroll and HR whether it is payroll support, tax compliance, HR support, Open Enrollment, etc.

The system can quite often be 'clunky', often when I am using the field grabber tool for generating reporting, I don't have access to all fields until I clear my cache which is an inconvenience to other parts of my job.

It offers a wide range of management tools, like HR/Payroll/time-off management, all in one platform, making it easy for HR and users to access all the resources they need

The system itself is robust in theory but overly complex in practice, making simple tasks take far more time than they should. While ADP offers a wide range of features, the lack of reliable support and efficiency has made the platform frustrating to use and difficult to trust for critical HR and payroll functions.