BigChange 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BigChange

4.5

(270)

Pricing

Starting at £14.95 per month

About BigChange

BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy to use cloud-based platform.

BigChange helps field service businesses across the UK to win more work, increase the capacity of their teams, accelerate invoicing & transform cash flow, all whilst reducing operational costs and admin time. Additionally, with easy-to-use integrations with Sage, Xero, Quickbooks & other accounting softwares, BigChange seamlessly integrate your accounting.

Loved by office and field teams alike, our customers are achieving industry leading growth and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.

BigChange Screenshots

BigChange Pricing and Plans

Starting price: £14.95 per month

Free Trial

Free Version

Vehicle Tracking

£14.95

per month

Plan includes:

Alerting
Defect Management
Driver Behaviour
Driver Checks
Expenses
Fleet Management
Hard Wired Tracking
Health & Safety
Maintenance Activity
Messaging

Job Management

£79.95

per month

Plan includes:

Alerting
Call Handling
CRM
Defect Management
Driver Behaviour
Driver Checks
Expenses
Finance
Fleet Management
Hard Wired Tracking

Job Management Plus

£99.95

per user, per month

Plan includes:

Alerting
Call Handling
Cradle
CRM
Defect Management
Driver Behaviour
Driver Checks
Expenses
Finance
Fleet Management

Job Management Unlimited

£124.95

per user, per month

No plan information available

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BigChange Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of BigChange
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Appointment Management
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Attendance Management
Attendance Tracking
Audit Management
Audit Trail
Automatic Backup
Availability Management
Barcode/Ticket Scanning
Barcoding/RFID
Bid Management
Billing & Invoicing
Bills of Material
Booking Management
Budgeting/Forecasting
Calendar Management
Calibration Management
Cash on Delivery
Class Scheduling
Client Management
Client Portal
Clock In/Out
Code Enforcement
Commercial/Industrial
Commercial Properties
Compliance Management
Compliance Tracking
Contact Database
Contract/License Management
Contractor Database
Contractor Management
Corrective and Preventive Actions (CAPA)
Cost Database
Cost Estimating
Cost-to-Completion Tracking
Cost Tracking
Credit Card Processing
CRM
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Delivery Tracking
Digital Signature
Dispatch Management
Document Imaging
Document Management
Document Storage
Driver ETA
Driver Management
Electronic Payments
Electronic Signature
Email Management
Employee Database
Employee Management
Employee Onboarding
Employee Scheduling
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Event Scheduling
Expense Tracking
Facility Scheduling
Failed Inspection Tracking
File Storage
Fixed Asset Management
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For Courier Services
For Freight Operations
For General Contractors
For Janitorial Services
For Locksmiths
For Mechanical Equipment
Forms Management
For Pest Control Companies
For Plumbing Industry
For Restaurants
For Schools
Geofencing
Geographic Maps
GPS
Historical Reporting
Image Capture
Incident Management
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Key & Lock Management
Labor Cost Reporting
Labor Forecasting
Lead Management
Live Driver Tracking
Location Tracking
Maintenance Management
Maintenance Scheduling
Messaging
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Monitoring
Multi-Location
Multiple Projects
Offline Access
Online Booking
Online Time Clock
Order Entry
Order Management
Order Tracking
Overrun Reporting
Payment Collection in the Field
Payment Processing
Payroll Management
Percent-Complete Tracking
Performance Management
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Prebuilt Assembly
Predictive Maintenance
Preventive Maintenance
Production Cost Tracking
Progress Tracking
Projections
Project Management
Project Time Tracking
Project Tracking
Proof of Delivery
Property Layouts
Purchase Order Management
Qualification Tracking
Quality Control Management
QuickBooks Integration
Quotes/Estimates
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Recruitment Management
Recurring Appointments
Recurring Tasks
Reporting/Analytics
Reporting & Statistics
Report Templates
Residential Properties
Resource Scheduling
Risk Assessment
Room Booking
Route Management
Route Optimization
Routing
Safety Management
Scheduling
Search/Filter
Service History
Service Request Management
Shift Swapping
Sick Leave Tracking
Skills Tracking
SMS Messaging
Space Management
Status Tracking
Subcontractor Management
Supplier Management
Surveys & Feedback
Task Management
Task Scheduling

BigChange Integrations

Sage 50 Accounting

Integration rated 4.3 from 12 reviews

Microsoft Word

Microsoft Outlook

inspHire

what3words

Google Maps

See all 9 integrations

BigChange User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

25%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.6

Functionality

4.3

Sally Ann S.

Verified reviewer

Facilities Services

51-200 employees

Used daily for more than 2 years

Reviewed January 2023

Big Change Review - It can really help your business grow and it is fantastice for mobile workforce

We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.

Cons:

Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.

Reasons for choosing BigChange

As it was simple to set up you did not need expensive software developers

Reasons for switching to BigChange

2019

Vendor Response

Hi Sally-Ann Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers. It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team. Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer

Replied January 2023

Stephen M.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

BigChange User Experience

Excellent product and the customer support is world class

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has helped reduce alot of pressure points

Cons:

Not all the reports appear to tabulate correctly

Reasons for choosing BigChange

Felt that Big Change gave us a bit more flexability

Reasons for switching to BigChange

Limitation with Cash system and very little development

Vendor Response

Hi Stephen, We’re so grateful that you took the time to leave us a 5-star review. Thank you! If you could let me know via email which customer you are and I will ask your Customer Success Manager to reach out to you regarding the reporting. louise.stone@bigchange.com Best wishes Louise

Replied April 2024

Byron S.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2023

Powerful but outdated

It’s helped us grow 30%The tech support are amazing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system worksheets are a game changer

Cons:

It’s too clunky - multiple pop ups and no real organisational system

Reasons for choosing BigChange

Better sales rep

Reasons for switching to BigChange

Too restrictive Bigchange allows forced behaviour

Vendor Response

Hi Byron, Thanks so much for your feedback. We're sorry you aren't getting the best out of the system right now. We take customer feedback seriously and are committed to making things right. Please reach out to me by email with your details, louise.stone@bigchange.com, so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details. I look forward to hearing from you. Best wishes Louise

Replied August 2023

Jake M.

Verified reviewer

Facilities Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Bigchange Review TDS

For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected. It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Invoicing - Scheduling - Fleet tracking (although this is starting to fail) - Pricing

Cons:

- Outrageously high costs to set up quoting documents. - CRM systems constantly failing on job watch. - System crashing when zooming into maps on phones / tablets. - Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal. - Starting to feel old and clunky.

Reasons for switching to BigChange

Click was not a cloud based system at the time, Big change came in and blew us away with its use of modern technology. At the time, it was on another level.

Vendor Response

Hi Jake, Thank you for taking the time to leave us a review. We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously. I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly. We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered. Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs. Kind regards Louise

Replied March 2024

Matthew L.

Verified reviewer

Facilities Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Big change for a commercial gas company

Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it.

Cons:

It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use.

Reasons for switching to BigChange

We wanted a software which could do everything

Dave C.

Verified reviewer

Facilities Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2024

The centre of our business

Overall we're happy and the service we get is great especially from [sensitive content hidden], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care [sensitive content hidden] is really attentive and understanding with regular visits, something other workforce management systems don't offer.

Cons:

The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated.

Reasons for switching to BigChange

One of our shareholders used the product in their businesses.

Vendor Response

Hi Dave, Thank you for your review and for taking the time to provide feedback on your experience with BigChange. Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you. We are always looking for ways to improve our services and your feedback is valuable to us. I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best wishes Louise

Replied February 2024

George K.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

BigChange

Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions.

Cons:

I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach.

Reasons for choosing BigChange

More professional setup at BigChange and the added bonus of the RoadCrew assistance.

Reasons for switching to BigChange

Needed more functionality.

Vendor Response

Hi George Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Please reach out to the Roadcrew team or your Customer Success Manager if you would like any additional support. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

Replied August 2023

Carly C.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2023

I would not hesitate to recommend Big Change to any service

Very positive experience- it has transformed the efficiency of our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic

Cons:

Took a while to set up but worth it in the end.

Reasons for choosing BigChange

Less expensive and less complicated! More user friendly

Vendor Response

Hi Carly Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise

Replied May 2023

Tina L.

Verified reviewer

Security and Investigations

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Game changing software

Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience.

Cons:

I would like to be able to customise by view in some areas not already available. Some reporting could be improved.

Reasons for switching to BigChange

Not being able to track the engineers sufficiently.No live data on jobs.No digital certs.

Vendor Response

Hi Tina, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. If you would like any help and support in navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

Replied December 2023

Neil H.

Verified reviewer

Mechanical or Industrial Engineering

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

A Year with big Change

Positive, its not perfect but it is the best I have seen

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

Cons:

The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

Reasons for choosing BigChange

I liked the software, the interface, that they are local and from what I have seen on social media I like the way they treat their employees.

Reasons for switching to BigChange

Despite many hours on the phone with their tech support field motion never actually worked.

Vendor Response

Time is money so we are happy to hear you are saving both using your BigChange system!! And your observations are spot on - BigChange work hard to look after our employees just as we do our customers... Thank you for choosing us and for your great review

Replied April 2021

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