Dialog Health 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Dialog Health

5.0

(62)

Pricing

Pricing available upon request

About Dialog Health

Dialog Health offers a cloud-based texting platform and communication solutions designed to tackle healthcare's unique challenges and improve patient communication and engagement.

Dialog Health helps you increase engagement and ease your workload with our automated SMS workflows, customized SMS builder, automated responses, and seamless interactions.

Our easy-to-use platform integrates with the systems you already use.

Dialog Health Screenshots

Dialog Health Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Dialog Health Features

Popular features found in Appointment Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Reporting & Statistics
More features of Dialog Health
2-Way Messaging
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Scheduling
Automated Responses
Campaign Management
Campaign Scheduling
Campus Notifications
Chat/Messaging
Client Portal
Communication Management
Confirmations/Reminders
Contact Database
Contact Management
Customer Segmentation
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Drip Campaigns
Employee Management
Employee Onboarding
Employee Recognition
Engagement Tracking
Event Triggered Actions
HIPAA Compliant
Live Chat
Marketing Automation
Mass Notifications
Mass Texting
Message Personalization
Messaging
Mobile Alerts
Mobile Coupons
Multi-Campaign
Multi-Language
Multi-Language Alerts
Multi-Location
Negative Feedback Management
Onboarding
Online Booking
Open Rate Tracking
Patient Education
Patient Engagement
Patient Intake
Patient Questionnaires
Payment Reminders
Polls/Voting
Pulse Surveys
Push Notifications
QR Codes
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting/Analytics
Reputation Management
Rescheduling
Scheduled Messaging
Scheduling
Self Service Portal
Shortcodes
SMS Messaging
SMS Reminders
Surveys & Feedback
Templates
Third-Party Integrations
Two-Way Communication
Workflow Management

Dialog Health Integrations

Provation Apex

EHR Solutions

ModMed

Oracle Health Ambulatory Suite

HST Pathways

Athena

See all 14 integrations

Dialog Health User Reviews

Overall Rating

5.0

Ratings Breakdown

95%

Secondary Ratings

Ease of Use

5.0

Value for money

4.9

Customer support

5.0

Functionality

4.9

Brooke J.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed January 2026

Service Makes it GREAT!

Could not talk more highly about Dialog Health! The product, the people, the ease to use the program it all makes a well rounded company!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How incredibly helpful and collaborative the team is! Dialog health employees work closely with us to keep innovating and addressing any issues we may have. Typically they think of hurdles we can jump before we even get to them. One outstanding innovation in the last year is the ability to send messages in countless different languages.

Cons:

Honestly, it's hard to think of a negative when it comes to Dialog Health. One could argue a company always wants to see better pricing?? But even that feels like a far fetch for the quality product and service we're paying for.

Vendor Response

Thank you for the wonderful review! We truly appreciate your kind words about our team, collaboration, and ongoing innovation—especially the multilingual messaging feature. It means a lot to hear that you value both the product and the people behind it. We’re grateful for the partnership!

Replied February 2026

ashanta l.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

NO more preop/postop calls!!

Customer service, [sensitive content hidden] are great to work with and they have a quick turnaround on tickets/email questions. Like with anything new, the in-service was info-overload and intimidating for my Team, but with practice, they got it! It's smooth sailing now.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's simple and I like the analytics piece. We were ablet ot cut down on staffing because we didn't need to do preop or postop calls. A+

Cons:

nothing. I had a suggestion regarding translation services, and it was implemented in less than 5 months. It may have already been in the works, but I'm still happy about it.

Reasons for choosing Dialog Health

we are switching EMRs soon. it was pointless to intergrate gGastro

Reasons for switching to Dialog Health

better price and product. We could do more with DH than with Cipher. Long wait time for ticket resolution. Doesn't provide detailed analytics like DH.

Vendor Response

Thank you for the great review! We’re thrilled to hear Dialog Health has helped reduce staffing needs through automation and that you’re finding value in the analytics. We also appreciate your feedback on translation services and are glad we could deliver that improvement quickly. It’s wonderful to hear your team is now finding the platform easy to use and that our customer service has been responsive and supportive. We’re grateful for the partnership!

Replied February 2026

Morgan H.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Dialog Health is great!

Dialog health is very helpful and easy to navigate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's organized by date of patients appointments and very easy to navigate

Cons:

Having to reload the page to clear out messages once they're completed

Vendor Response

Thank you for your review! We’re glad to hear you find Dialog Health well organized and easy to navigate by appointment date. We appreciate your feedback about refreshing the page to clear completed messages and are happy to know the platform has been helpful overall.

Replied February 2026

Julie H.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Ease of use

Wonderful training and easy to use product. Gives an easy way to communicate with patients. Also gives them an easy way to communicate without having to wait on hold times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to directly message a patient. And also easy to set up automatic messages regarding check in times and prep for specific exams. Customer support is wonderful if we have any questions or need help with a problem.

Cons:

I wish there was a way to switch it to show the last name first. All our other programs list last name first and it can be a bit confusing when trying to compare schedule reports with the daily messages.

Vendor Response

Thank you for your feedback! We’re glad to hear you find Dialog Health easy to use for both direct and automated patient messaging, and that our support team has been helpful. We appreciate your suggestion about displaying last names first and understand how that consistency could improve daily workflows. We’ll be sure to share this with our product team. It’s great to know the training and communication features have made things easier for both your staff and your patients. Thank you for partnering with Dialog Health!

Replied February 2026

Samantha R.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Citrus Endocopy Center

I have been using dialog health for the last 6 years. Our patients are happy (makes it easy for them to communicate with us), our physicians are happy (reduces same-day cancellations and no-shows), and my staff is happy (saves time that they would normally spend on the phone). If we ever have an issue, concern or need assistance, customer service is quick to respond.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dialog Health has helped us immensely with our patient communication. Our patients find it helpful when we send them appointment reminders and prep reminders prior to their procedure.

Cons:

I don’t have any complaints about the platform. Any issues have always been handled promptly. We will continue using the platform.

Vendor Response

Thank you for your wonderful review and for being a long‑time Dialog Health partner! We’re thrilled to hear how the platform has supported your patients, physicians, and staff by improving communication, reducing no‑shows, and saving valuable time. It’s especially meaningful to know you’ve had such a positive experience over the past six years. If you ever have questions or need assistance, our support team is always happy to help—please feel free to reach out at support@dialoghealth.com. We truly appreciate your continued trust and partnership!

Replied February 2026

Jean W.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Procedure/Front Desk Coordinator

Dialog Health is a very easy program to us. We have had a very successful confirmation rate through Dialog Health.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly program, has absolutley helped ellivate the amount of time spent on the phone and increased productivity in other areas.

Cons:

The one thing that is an issue, and I don't think its a Dialog Health issue, but when Mod Med doesn't drop our most up to date schedule for the campaign w/the correct time, it makes coordinating the schedule very difficult.

Vendor Response

Thank you so much for sharing your feedback, we really appreciate it! We’re glad to hear that Dialog Health has been user-friendly for your team and has helped reduce phone time while improving productivity. We understand your concern regarding schedule accuracy when the most up-to-date times aren’t available. Our team is always happy to partner with you to help monitor schedules and minimize any disruption where possible - email us at support@dialoghealth.com to talk with someone on our team.

Replied February 2026

Sarah H.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Making Patient Feel Heard

Using Dialog Health has been a rock-solid experience! It’s fast, easy, and keeps our patients connected and heard. Questions get answered quickly, and patients love the convenience and personal touch. It’s made communication simple and stress-free for our team and our patients alike.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love using Dialog Health! This texting system has been a game-changer for both our team and our patients. It’s a huge time-saver, allowing us to efficiently respond to patient questions and concerns. Patients consistently tell us they feel heard, supported, and cared for, knowing they have a direct line to our team. It’s not just convenient—it’s a meaningful way to improve patient experience and engagement. It can also translate! Highly recommend to any practice looking to enhance communication and patient satisfaction!

Cons:

Nothing. The best thing about Dialog Health is they listen to your suggestions, and they are ALWAYS improving!

Vendor Response

We’re thrilled to hear how Dialog Health has helped your team save time while making patients feel heard, supported, and connected. Improving patient communication and experience is exactly what we aim for, and your feedback means a lot to us. We truly appreciate your partnership and look forward to continuing to grow and improve together!

Replied February 2026

Melissa W.

Verified reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Call Me Beep Me

Fair. More pros than cons. I say its a hit and miss with the patients. Some people find messaging annoying, while others find it super useful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps our patients who did not receive instructions from the practice. If describes in depth what to avoid with their prep, and who to call with questions

Cons:

I wish it automatically updated phone numbers when we do. We do not always have time to bounce back and forth in platforms

Vendor Response

Thank you for your thoughtful feedback. We’re glad Dialog Health helps ensure patients receive clear prep instructions and know who to contact with questions. We understand how manual updates across platforms can be time-consuming and appreciate you sharing that insight. Email our support team at support@dialoghealth.com to talk with one of our experts. Patient preferences do vary, and we’re happy to hear the benefits are making a positive impact overall.

Replied February 2026

Sashanna P.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Charge Nurse, Registered Nurse

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Dialog Health is very helpful as it is simple to use and allows us to stay connected with patients through text messages that are HIPAA safe vs having to make multiple phone calls/ leave voicemails. The platform helps us remind patients about appointments, share updates, and answer questions quickly, saving time for staff and making care feel more personal and convenient. We definitely have seen an increase in engagement and a reduction in no shows. Additionally, if changes to users or auto texts are needed the customer service individuals respond quickly to assist us.

Cons:

So far no complaints about Dialog Health directly, it has a had a huge positive impact in our facility. We have had a few wrong phone numbers receiving texts, but that is not Dialog Health's fault.

Vendor Response

Thank you for your detailed review! We’re glad to hear Dialog Health has made patient communication easier, more personal, and more efficient—while helping reduce no-shows and save staff time. It’s also great to know our HIPAA‑safe texting and responsive customer support have had a positive impact on your facility. We truly appreciate your partnership and feedback!

Replied February 2026

Shannon S.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Love this Company

10/10 would recommend! Cannot say enough good things about this team. They make you feel like you are the only client and they are there to help within minutes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This company's customer service is unmatched!! I cannot say enough great things about how easy this system is to use and IF assistance is ever needed they make you feel like you are their only customer.

Cons:

Literally nothing. I rarely need to reach out for help because the system is so easy to use, but when I do they are there to help.

Vendor Response

Thank you so much for this amazing review! We’re thrilled to hear how much you value our customer service and ease of use. It truly means a lot to know our team makes you feel supported and prioritized. We appreciate the recommendation and are grateful for the partnership!

Replied February 2026

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