Firefish 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Firefish

4.6

(291)

Pricing

Starting at £80.00 per month

About Firefish

Accelerating profitable growth requires a recruitment CRM that provides decision-speed data from billing to the boardroom.

Maximising profitability by promoting a CRM-first strategy that increases revenue per recruiter through an enriched and engaged database, admin automation and increased recruiter engagement.

Agency leaders require insight into the effectiveness of activities, channels, and performance in real-time. Providing real-time insights that enable agencies to reduce operational costs.

Firefish is the recruitment CRM that puts data at the heart of your recruitment agency – accelerating profitable growth for the recruitment agencies of tomorrow.

Firefish Screenshots

Firefish Pricing and Plans

Starting price: £80.00 per month

Free Trial

Free Version

Basic

£80.00

per user, per month

Plan includes:

Apply Online
Direct Apply
Job Board Multi-Posting
Job Workflow (ATS)
Potential Matches
Standard Reports and KPI Reporting

Professional

£90.00

per user, per month

Plan includes:

Apply Online
CMS
Direct Apply
Interview Management
Job Board Multi-Posting
Job Workflow (ATS)
Potential Matches
Social Recruitment
Standard Reports and KPI Reporting

Enterprise

£105.00

per user, per month

Plan includes:

Apply Online
CMS
Direct Apply
Interview Management
Job Board Multi-Posting
Job Workflow (ATS)
Potential Matches
Social Recruitment
Standard Reports and KPI Reporting

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Firefish Features

Popular features found in Recruiting
Assessment Management
Background Screening
Communication Management
Job Posting
Job Requisition
Onboarding
Resume Parsing
Resume Search
Self Service Portal
More features of Firefish
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
API
Applicant Tracking
Application Management
Billing & Invoicing
Boolean Search
Budgeting/Forecasting
Built-in ATS
Calendar Management
Campaign Analytics
Campaign Management
Candidate Management
Candidate Profiles
Candidate Tracking
Careers Page
Collaboration Tools
Commenting/Notes
Competitive Analysis
Compliance Management
Compliance Tracking
Contact Database
Contact Management
Content Management
CRM
CRM Integration
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Connectors
Data Import/Export
Data Synchronization
Data Visualization
Document Storage
Drag & Drop
Email Management
Email Marketing
Email Templates
Exception Reporting
Forecasting
For Recruiting Agencies
Full Text Search
Functions/Calculations
Graphical Data Presentation
Interaction Tracking
Interview Management
Interview Scheduling
Job Application Management
Job Board
Job Management
Job Tracking
KPI Monitoring
Lead Capture
Lead Management
Marketing Automation
Mobile Access
Mobile Dashboards
Multi-Channel Marketing
Multi-Currency
Multiple Data Sources
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Private Dashboards
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Recruiting Firms
Recruitment Management
Reference Checking
Reminders
Reporting/Analytics
Reporting & Statistics
Resume Database
Resume Storage
Sales Pipeline Management
Sales Reports
Sales Trend Analysis
Scorecards
Search/Filter
Segmentation
Single Page View
SMS Messaging
Social Media Integration
Social Recruiting
Statistical Analysis
Status Tracking
Tagging
Talent Acquisition
Task Management
Territory Management
Third-Party Integrations
Trend Analysis
Visual Analytics
Widgets
Workflow Management

Firefish Integrations

Microsoft Outlook

Integration rated 4.6 from 17 reviews

Microsoft 365

Microsoft Power BI

Meta for Business

Twitter/X

See all 12 integrations

Firefish User Reviews

Overall Rating

4.6

Ratings Breakdown

66%

27%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.3

Yvonne M.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Love the Fish,,,,,,,

Brilliant product, user friendly, cost effective and above all the support you get from the team is consistent, never wait hours for a response, they get in touch quickly and do their upmost to help you with any issues you have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to add text and images, the search engine is brilliant and user friendly. They are always on hand to give you demos on their new features and improvements which is brilliant. If you have an idea this is also taken on board and sometimes it gets implemented too. Great Team, Cost Effective and extremely secure.

Cons:

I would like to be able to invoice through the database as that would make life easier although I do think that this will come if more people want this feature.

Reasons for switching to Firefish

Loved that you have the website and data all in one place and its easy to change

Vendor Response

Hi Yvonne, Thanks so much for your feedback! We’re glad you love th e ease of use, search features, and ongoing support — and we appreciate your input on invoicing too. Many thanks, Amy

Replied September 2025

Joanne A.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Firefish for a recruitment company

good excellent assistance with any queries easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use Customer Service is top notch value for money

Cons:

functionality for a heavy freelance desk

Reasons for switching to Firefish

cost - and as we are a small team of 2 it needed to be affordable and easy

Vendor Response

Hi Joanne, Thanks for your review! Team Firefish

Replied November 2024

Sam Y.

Verified reviewer

Facilities Services

Self-Employed

Used daily for more than 2 years

Reviewed November 2022

Firefish forever!

The whole thing is fantastic!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fire fish is fantasic, and I find it very hard to find any fault at all. It's by far the best I've used.

Cons:

The ability to include read receipts on emails sent through firefish.

Mike S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed March 2022

One of the best

Excellent and the support team are always on hand to help

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I’ve used lots of different CRM’s over the years and FireFish is easily the best. The functionality is really straight forward making it really easy to train new starters and the system interface is very user friendly. The new developments are improving the system all the time and with a few more tweaks, I would say it is the perfect system for my business.

Cons:

A LinkedIn integration and a CV Dropbox would be hugely beneficial. There are a couple of little changes that would help such as the ability to view a CV whilst making a VOIP call through the system would also be a great addition

Reasons for choosing Firefish

Preferred the simplicity of FF in comparison to the others

Reasons for switching to Firefish

RCRM was dreadful

Vendor Response

Hi Mike, Thank you for your lovely review and continued support. Thanks, Amy

Replied March 2022

Rob S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2020

Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved sooner!

From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish. Almost 2 months into using the product daily we are really getting to grips with things and the fact they listen to their customers and update the product on a regular basis is invaluable especially compared to our previous CRM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to". The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work. Coming from a CRM we had used for over 15 years I was nervous about the integration but the process was so well managed and all aspects of the migration were taken into consideration with "no stone unturned" so there weren't any unexpected surprises when we went live. Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.

Cons:

Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented. Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

Reasons for choosing Firefish

A combination of functionality, cost and performance. Firefish had the best balance of all-round functionality and a team whose service is absolutely second to none. Whilst recruitment CRMs will continue to evolve, we feel Firefish is the best one out there at the moment and we can't wait to see what the future holds!

Reasons for switching to Firefish

While the browser offering (Access Recruitment CRM) is being developed, we felt it was just a web front-end for the old RDB database with no innovative features or vast improvements. RDB was very customisable and as an IT Manager I loved getting hands-on with the raw data in SQL but Firefish's integrations are constantly improving and I see a lot of potential with where Firefish is going. System performance and user frustration were the main factors. It shouldn't take 30-45 seconds to run a candidate search in these times and the product was only updated once or twice in an 18 month period (even then only tiny incremental changes were made). If users aren't happy using the CRM then it has a knock-on effect across the business - affecting performance, morale, efficiency and productivity. Using Firefish is a breath of fresh air and we are already starting to see user feedback/satisfaction improve and the quality of data being entered is much better.

Sue B.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used daily for more than 2 years

Reviewed December 2022

Does what it says on the Fin

We love using the Fish. Support is first class, the system is regularly developed for new features, the team always goes the extra mile to make sure we're OK if we hit a snag, although I have to say that's rare. We're a bit lazy really as Firefish can do SO MUCH MORE than we ask of it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

IntuitiveEasy on the eyeFast access to all corners of the TankReliable and steadyEasy to share information Quick to load candidates and jobs

Cons:

Mailshot features we find a bit clumsy / ugly

Reasons for choosing Firefish

We liked the fact Firefish is our website, our ATS, our everything ... OK we loved the Fish and branding .... and that you did everything for us, you kept all of your promises and handheld us through set up so that we could continue concentrating on recruitment. Training and onboarding was first rate too.

Reasons for switching to Firefish

Bullhorn was a great syustem but too big for us. At the time of switching (it may be very different now) it didnt have the interactive features for job posting, candidate interactions, portal and they were SO difficult to get in touch with as support was based in the US so differing time zones often meant we were left waiting for what seemed ages when the syatem went down as we couldnt call them either. All faceless ticketing whereas Firefish we can call and a real live human answers the phone and helps us. That is so important. Recruitment consultants arent patient, we dont want to wait on administration. Ever!

Vendor Response

Hi Sue, Thank you for your review! Many thanks, Amy

Replied December 2022

Kelly J.

Verified reviewer

Logistics and Supply Chain

Self-Employed

Used daily for more than 2 years

Reviewed November 2022

Excellent ATS for SME recruitment businesses, I would chose over others I have used in the past

I love this software and would recommend it to any SME business that is considering an ATS.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, variety of features, and excellent customer service. The fact that you can make suggestions to help improve the user experience and this is then voted on and implemented shows that they actually listen to customer feedback.

Cons:

I feel the marketing of candidates to clients could be easier.

Reasons for choosing Firefish

Customer service, ease of use, and price were all exceptional. Having used Bond Adapt and Bullhorn previously, I find firefish to be easier to use and have more features and benefits, at a better price.

Vendor Response

Hi Kelly, Thank you for your review. We're glad you love Firefish, our customer service and find the product easy to use. Many Thanks, Amy

Replied November 2022

Justin P.

Verified reviewer

Staffing and Recruiting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Brilliant for both simplicity and customisation

Excellent. A great and accessible [SENSITIVE CONTENT], superb team and great technology

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity Customisation Customer Service Roadmap of new product development

Cons:

Reporting features could be easier to access and have been built previously - however good work team getting these built now!

Reasons for choosing Firefish

Simplicity Customisation Felt better customer service

Vendor Response

Hi Justin, Thank you for your lovely review. We're so glad you're loving Firefish and happy to let you know that we have more continued improvements and features coming for reporting in the coming months. Many thanks, Amy

Replied October 2022

Matt L.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

10/10 customer service

Been using firefish since march 2024, and it's a very user friendly piece of software. I've been doing recruitment for 17 years now, and FF is the most user friendly CRM I've used so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best part about FireFish is the communication! very responsive, easy to deal with, and quick to react on any issues that may arrise

Cons:

The 30 day notice to terminate the accounts is a bit of a struggle, however, they do help out as and when they can - like today!

Vendor Response

Hi Matt, Thank you for your kind words — we’re delighted Firefish has been so user friendly and that our team’s support has made a difference! Many thanks, Amy

Replied September 2025

Zoe M.

Verified reviewer

Public Relations and Communications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Great tool for Premier

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service is great, they are very quick to respond to issues and customising features and reports. Very user friendly workflow.

Cons:

Sometimes it's difficult to pull the relevant data needed in standard reports. A new report is needed to be built in report builder which can be time consuming.

Vendor Response

Hi Zoe, Thanks for sharing your experience! We’re delighted you find the workflow user friendly and our customer service responsive. Thanks, Amy

Replied September 2025

Showing 1 - 10 of 291 Reviews

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