PrimePay 2026: Benefits, Features & Pricing

I had talked to them before the holiday and we thought a problem was resolved. I called back in and we talked for about 5 minutes and the issue was resolved.

Overall, PrimePay has been a solid payroll solution for our firm. It does a great job managing the essential aspects like tax filings and reporting, which we really appreciate. However, having more user control and quicker, more helpful support would really take the service to the next level. It’s reliable for the most part, but there’s definitely some room for improvement.

Customer service is exceptional for any problems that may arise.

The software was great and easy to use. It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without starting from ground zero and explaining your whole company/ process to each person.

So far, Primepay is what I would have expected in a payroll company. The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar.

Technology is both a blessing and a curse. The same can be said about PrimePay. It takes work to keep up with technology, but there is a nice payoff if you are patient. Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix issues and has made sure we are happy. They have been very responsive and have followed thru on every ticket submitted. I can't say that for my last two payroll companies. I've been an HR Manager for 3 decades now, and I can tell you there is no one software that is perfect. The best you can hope for nowadays is minimal problems and for good customer service to make software issues minimal. Previously we were with a big well known payroll service and were paying high rates for poor customer service. I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. I can't complain. I have attended a couple PrimePay user group meetings in the last couple months which our previous payroll service didn't offer, and I can clearly see that PrimePay listens to customer input. This is an important difference. I'd much rather have software molded to what my company needs rather then trying to force my company to fit the software. We are on a 3rd payroll company in 4 years, and we are finally happy. I hope they keep their current leadership in place for many years to come.

My overall experience has not been the best. We got billed for accounts that were not available to us and it took a long time to get that audited and get our refund back. It is also hard to contact our direct team and get updates, due to delayed responses.

I am relatively new to PrimePay in this regard. I am however a former client, but well before there was such an extensive online presence. I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively user friendly.

The information session was very friendly and helpful. Compared apples to apples. After the sales person went through the information, I was transfered over to my account specialist who was able to log in with me and get some of the information the needed through a web call. Now just in the process of getting employee information over.