Claim Leader 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Claim Leader

4.8

(25)

Pricing

Pricing available upon request

About Claim Leader

Claim Leader is a cloud-based appraisal management system that can automate communications and workflow processes across the business enterprises of insurance claims organizations. With their easy-to-use interface and navigation, businesses can manage all of their appraisal operations from anywhere they choose. Management tools allow internal users to dispatch assignments to field staff, sort workload, pinpoint files for review, and streamline workflow.

Claim Leader Screenshots

Claim Leader Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Claim Leader Features

Popular features found in Inspection
Alerts/Notifications
Compliance Management
Corrective and Preventive Actions (CAPA)
Customer Database
Dispatch Management
Failed Inspection Tracking
Forms Management
Image Capture
Mobile Access
Real-Time Data
Report Templates
Work Order Management
More features of Claim Leader
Accounting Integration
Activity Dashboard
Activity Tracking
Add & Edit Photos
API
Appointment Management
Audit Management
Audit Trail
Barcode/Ticket Scanning
Billing & Invoicing
Case Management
Claims Adjuster Management
Claims Settlement
Claims Tracking
Client Portal
Code Enforcement
Comment Library
Commercial Inspections
Co-Pay & Deductible Tracking
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Electronic Claims
Electronic Signature
Equipment Tracking
For Insurance Industry
Fraud Detection
GPS
Incident Management
Inspection Checklists
Inspection Management
Inventory Control
Invoice Management
Maintenance Scheduling
Mobile App
Monitoring
Offline Access
Paper-Based Claims
Payment Processing
Payor Management
Policy Management
Process/Workflow Automation
Real-Time Analytics
Real-Time Reporting
Real-Time Updates
Reminders
Reporting/Analytics
Reporting & Statistics
Report Summary
Residential Inspections
Risk Assessment
Scheduling
Self Service Portal
Subcontractor Management
Task Management
Task Scheduling
Templates
Third-Party Integrations
Video Support
Workflow Management

Claim Leader User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

4.7

Christopher S.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

Best in the Claim Management Business

I have used Claim Leader for multiple companies and even use it in my own business. I am completely satisfied with this product. I have first time users figure it out in less than a minute. GREAT PRODUCT!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it is EASY to use. Not complicated. It makes things intuitive which is refreshing in the adjusting industry.

Cons:

That more companies don't use it. I hate email and this is a perfect solution. This company needs to be bigger.

Kirk A.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Great Product!

I started back with Claim Leader when it was first founded out of desperation when my current management system suddenly went down. [sensitive content hidden] and his team had me up and running the next day in CL. The system was EZ for my Appraisers to Status and Upload their Files. The Accounting and Status function worked perfectly.[sensitive content hidden] would always consider upgrade suggestions and our Business grew together. I added CL into my new Company because it's such a Trusted and vital part of our Business. I highly Recommend this software. Kirk Willam Applegate Kirk's Appraisal Service - Former Co KWA Appraisals - Current Co

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EZ To use for Management and Appraisers. Fair Pricing and good value. Good Tech support. Great reporting functions

Cons:

Occasionally logs you out. but opens right back up to the Page you were on. No other Cons that I have experienced.

Reasons for switching to Claim Leader

ATS went down and took 3 weeks to get it back online.

Sarah G.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

MAS Says:

It is the one claims management system that everyone in our company and our customers can use to follow the status of claims at any time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using Claimleader since June 2014 and have it seen it grow steadily with many more enhancements than when we first started. Still very easy to use and very valuable part of our business.

Cons:

The accounting side is lacking but we have learn to work it with our QuickBooks. I am confident that [SENSITIVE CONTENT HIDDEN] will work on enhancing that aspect in the near future.

Eddie S.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Claim Leader to the rescue!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am a small appraisal company. He consist of My Wife and I. I found out about Claim Leader, and I’ve been using Claim Leader for 2 1/2 years. Before that I used the Excel spreadsheet that I really couldn’t see on my cell phone when I went out for an appointment. Sometimes I have 10 appointments today and to keep track of papers in the car of the assignments missing assignments and everything Claim Leader has made it a whole lot easier to maintain assignments from creating the assignment on desktop to managing the billing to keep up with accounting ease of use. Claim Leader has been a real good time saver for me. Now I’m good and I’m good at programming and my excel sheet has a whole lot but Claim Leader does a whole lot more than I can even think of. The support team are great anytime I find something that I think should be an improvement. I let them know we discuss it and if they feel it really would be a time saver or make sense overall they make the changes. So it’s easy to get someone on the phone from support easy to get answers to. I use IA Pro never even gotten an assignment from the marketplace that I normally would not get otherwise. So if you’re looking for ease of use, and even if you are a larger a company where you employ multiple appraisers it’s a really good thing to use you have IA form where you can manage assignments and assign them to the different appraisers and they can view it on your phone and upload the photos. Make comments hit submit and it’s right there on the dashboard much like it is for myself using my own my system with Claim Leader.

Cons:

The cons that I have Claim Leader is, I didn’t find it sooner. I lost a lot of opportunity by spending more time managing my assignment than I actually be doing my assignments with Claim Leader. It makes it simple.

David O.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Claim Leader

My overall experience with Claim Leader has been awesome. The system we were on before was not nearly as sophisticated and Claim Leader has helped give us a strategic advantage over the competition. Many of our partners are on it as well so it a win win when it comes to communication through the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Claim leader has made our life and business much easier. It puts all the information we need at the touch of a button. The way it is structured to the way you can search for and find information fast makes it the leader in the industry in my opinion. Claims comes down to how fast you can find and process the information and Claim Leader does just that. I also over the reports it generates for daily assignment volume broken down by company and the accounting side is marvelous with the break down. It's honestly a fantastic product that helps make our business what it is today.

Cons:

There is not much I don't like. I wish I could integrate more of my reporting forms in there as that would save me time. I feel like our business is still a lot of data entry multiple times and this would help streamline that process.

Nicholas A.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Great claim management system

We’ve been using this insurance claim management system for several years now, and it has completely transformed the way we handle our claims. The interface is intuitive, the workflow is seamless, and the automation features have significantly reduced the time we spend on administrative tasks. Communication between adjusters, shops, contractors, and clients is centralized and well documented, which has improved transparency and efficiency across the board. Support has also been outstanding. Quick, knowledgeable, and always willing to help. Whether you're managing a few claims or thousands, this platform offers the flexibility and performance to scale with your needs. Highly recommended for any organization looking to modernize and streamline their claims process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Improved efficiency, centralized communication, custom reporting and analytics.

Cons:

There is a bit of a learning curve for new users, which is expected with any system transition. That said, everyone on our team picked it up quickly, and the intuitive layout definitely helped speed up the onboarding process.

George F.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Claim Leader is the Right choice

The perfect solution for our claims business. From accounting to individual jobs to historical data it's the right choice for our business. Looking forward to new enhancements for 2025.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We enjoy the user friendly experience and excellent staff and tech help. We look forward to new things coming in 2025.

Cons:

I would say that cost might be the only knock against CL. As a small business owner it's important to save as much $$$ as possible but also have a superior software partner.

Jayson C.

Verified reviewer

Insurance

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Claim Leader REVIEW

MOST ESSENTIAL TO MY COMPANY!! NOTHING C9MPARES TO IT!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I could not run my business without Claim Leader. It manages everything for me in one place. [sensitive content hidden] is the man!!

Cons:

There is nothing not to like about it. It does everything!!

Shawn P.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Game Changing Claim Management Platform

Since implementing Claim Leader, we have see improvement in almost all metrics of our operations. Our ability to manage more claims and dispatch to a wider market was a breeze. New users integrate and pick up the software almost instantly. The platform is constantly evolving and upgrading to meet the demands and desires of the users. They continue to make a great product even better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use is fantastic for new users. The interface is clean, streamlined and focused. No distractions.

Cons:

The cons I had in the past have been eliminated by continued mods and updates. I am currently content.

Bill M.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

Great Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The set up was quite simple and Customer executives were extremely helpful and open to understanding what our needs were. They were receptive to any changes we needed and completed them quickly.

Cons:

Switching from the previous product we had used for many years was a challenge but worth it in the end.

Reasons for switching to Claim Leader

We changed from our first product because it no longer met our needs and was changing with the times. CL was very open to changes and new ideas from the start.

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