Helcim 2026: Benefits, Features & Pricing

So far, really good. The support staff are TERRIFIC -- I had to call a couple of times to figure out how to do things, but they were very fast and efficient at getting me rolling and moving ahead, and were very professional and polite.

I do not work with the system on a regular basis, so my own experience has been the lack of any problems or negative feedback from the people that do use it.

I love it when it works. The tutorials help a little but there are really good reps and there are reps who don't know that they are talking about. Every time that I have an issue it takes several calls and several different answers to weigh through. I rep threatened to cancel my service because I asked him to escalate an issue that took a month to resolve.

We are brand new to this product but have used mobile software in the past, while the other software works o.k. their customer service leaves a lot to be desired, I called on my very first day of using this product and the customer service was outstanding, [SENSITIVE CONTENT] was amazing, very patient, answered my questions and walked me through all the different services offered. In 20 years of processing credit cards I have never had such an incredible experience. I know it was my first day and my first experience with their customer service but my mom also told me "if your relationship (business or personal) starts off bad it will most likely end bad" based off this I'm confident my relationship with Helcim is going to be outstanding

My credit card reader was displaying a fault message so I reached out to the Helcim team to find a solution. I talked to [SENSITIVE CONTENT HIDDEN] in the Customer Service department and he immediately had an answer to solve my problem. [SENSITIVE CONTENT HIDDEN] walked me through the replacement process, made the necessary calls to get a new unit and most importantly kept me updated to his progress. The replacement unit was delivered to me less than 24 hours after my initial call to Helcim. Now that’s service !!! The Helcim team has set standards in customer service that more companies could take valuable lessons from.

Unbelievably bad! I used Stripe for a long time and would definitely go back!

Helcim terminals can be connected via USB to a PC, or connected via Bluetooth to a smartphone. At first, we connected them to our PCs, but the printers were never able to print correct receipts. They printed incorrectly formatted receipts that were very hard to read and interspersed with random garbage. We were assured by Helcim that they were working on a solution. But solutions never came and we would go weeks without hearing anything, and when I'd contact them again, we would just get more canned emails telling us to uninstall/reinstall/update/reset.... but to no avail. After a few months of being forced to print receipts on our regular full page printer, we were directed by Helcim to try using a IOS smartphone connected to the terminal and printer via Bluetooth. This worked, Yay! But this involved asking staff to use their personal phones. Understandably, not all were willing to do this, so our Vancouver location printer went unused. But printer problems were only part of the headaches. The Helcim app, required near constant updating, and always lost it's connection if another transaction wasn't done within ~30 min. We would often have our clients wait while the app had to reconnect to the terminal (often 1-3 min!). Lastly, I was never able to connect my OnePlus Android phone to the terminal or printer, so when my employee with his Apple phone was away, I had to log in to the PC and print large receipts.

Sales are increased with having Debit/Credit so easily available. When you phone you always get a live, breathing body.

My overall experience using the software is amazing. Even when I get stuck in issues, a quick call to customer support and getting in touch with a representative can help alleviate many troubles.