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LogMeIn Resolve vs LiveAgent

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Updated February 20, 2026

LogMeIn Resolve vs LiveAgent: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$29.00

per month

$15.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Screen Sharing
4.68
Secure Login
4.50
Real-Time Chat
4.44
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Real-Time Monitoring
5.0
Routing
5.0
Email Monitoring
4.86
See All
Integrations
Zendesk Sunshine
Zendesk Sunshine
Microsoft Teams
Microsoft Teams
ConnectWise PSA
ConnectWise PSA
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Shift4Shop
Shift4Shop
BigCommerce
BigCommerce
ProjectManager
ProjectManager
See All
Pros / Cons
  • As a basic RMM that doesn’t break the bank, Resolve works well. If you want or need more features, you may want a more robust option.
  • Logmein Resolve is good tool for quick remote access into a customer's PC but often the site will not load due to the links resolving to the EU.
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  • Live Agent has the live typing insights which makes it easy for me to review what the client has typed before they hit send hence giving me a quickest way to respond on time, the interface has been kept clean to access all messages easily in the inbox
  • It is a bit hard to edit a table because there is no option to delete rows or columns.
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Ease-of-Use
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5
Value for Money
4.3/ 5
Highest performing feature
in the comparison
4.6/ 5
Customer Support
4.2/ 5
Highest performing feature
in the comparison
4.7/ 5
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad