HelpDesk vs LiveChat: Which is best for you?

The Help Desk provides reliable and supportive assistance, ensuring most issues are resolved in a timely and professional manner. While there are areas that could be improved, such as proactive follow-ups and broader technical knowledge, the overall experience is positive and contributes significantly to smooth operations.

Sometimes when I paste a copied message and space all the paragraphs correctly, it doesn't look the same after sending it to the client.

We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.

The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely.