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Autotask PSA vs Freshservice: Which is best for you?
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Features
- It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother.
- I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in.
- It has enabled us to standardize processes, automate repetitive work, and scale support across multiple departments with a lean team. While there is a learning curve for advanced features, the overall value and stability of the platform have exceeded expectations.
- Sometimes it takes a while for translations, especially into German, to be displayed cleanly and correctly, which can sometimes lead to confusion.
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Recommendations
