NetSupport Manager 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

NetSupport Manager

4.8

(32)

Pricing

Starting at £10.00 one time

About NetSupport Manager

Multi-platform Remote Desktop Access and Control
With its multi-platform support and flexible connection options (LAN, WAN or the internet), NetSupport Manager provides a single software solution for secure remote control and access.
At home, in the office, across the globe… it doesn’t matter where your organisation’s critical systems, servers and IT users are located because you can provide support from anywhere – and even help staff access their work PCs from home.

NetSupport Manager does all this without the need for a third-party service, ongoing subscription costs, manual visits or firewall configuration – making it the perfect tool of choice for any IT team!

Flexibility:
With its multi-platform support and flexible network options, IT teams have immediate access to their organisation’s critical systems, servers and IT users, helping them to quickly respond to IT issues across multiple sites in any geographical location. It also provides remote workers with safe and easy access to their work desktop.

Efficiency:
Its unique range of supporting tools ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues...

NetSupport Manager Screenshots

NetSupport Manager Pricing and Plans

Starting price: £10.00 one time

Free Trial

Free Version

Basic

£10.00

per user, one time

No plan information available

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NetSupport Manager Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of NetSupport Manager
Activity Tracking
Annotations
Availability Indicator
Call Recording
Chat/Messaging
Collaboration Tools
Communication Management
Desktop/Browser Sharing
Diagnostic Tools
Drag & Drop
File Management
File Sharing
File Transfer
Inventory Management
IT Asset Tracking
Live Chat
Mobile Access
Mobile Screen Sharing
Multi-Channel Communication
Multi-Participant Screen Sharing
Multiple User Accounts
Presentation Streaming
Presenter Control Management
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real Time Screen Sharing
Real-Time Updates
Remote Monitoring & Management
Remote Support
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Screen Capture
Screen Mirroring
Screen Recording
Screen Sharing
Session Recording
Session Transfer
SSL Security
Two-Factor Authentication
Two-Way Audio & Video
User Management
Video Chat
Video Support
Whiteboard

NetSupport Manager User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

19%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

4.9

Functionality

4.8

Jeff G.

Verified reviewer

Banking

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

NetSupport Manager review

Overall, NetSupport Manager has been great to use and

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It's easy to use and the file transfer feature comes in very handy

Cons:

Since the pandemic forced us to move to a hybrid work environment, around half of our devices are no longer using a static IP address. NetSupport seems to have a problem resolving the DNS of the device and won't connect by device name.

Paul B.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

Still one of the best

It is in invaluable tool for me to remote into servers and desktops for IT management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used NSM for 10+ years, and school for several. I also use other remotes. Net Support consistently comes out as one of the best (if not THE best). It's ease of use is unparalleled. Reliability is very high; features like inventory and file transfer are easy and fast. Times when I have needed support, they have always been able to fix the issue. I plan to continue using it.

Cons:

Once in a blue moon, the manager will not connect to a client; it's not often, but enough that I remember it (to be fair, all others that I have used do the same thing). Again, once in a blue moon it randomly disconnects (and again, all the others that I have tested do the same thing). However, even with these issues, it seems to have as few or less bugs than it's competitors.

Daniel G.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed August 2022

Good for Managing Devices on a Local Network

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It's reliable and gets the job done. It's also inexpensive.

Cons:

Peer to peer connections have their limits. This is not the best tool if the device is remote from your network.

Alex F.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

A must in an SME

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NetSupport Manager is easy to use, provides trouble free access to users PC's and software deployment.

Cons:

Very rarely it struggles to connect to a PC, however in our experience this happens with all remote tools at some time.

Alex F.

Verified reviewer

Construction

51-200 employees

Used other for more than 2 years

Review source

Reviewed April 2021

NetSupport: The Corporate Genius

Amazing corporate experience, a simple but robust solution for a big or small company. Its updates were amazing, improving and improving and the tutorials to install a hidden client inside the PC of people who have "issues" with IT Team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NetSupport is a robust corporate Remote support tool, it's amazing how you can deploy an install in the background without the person knowing they're getting an update to their company software, or in case you have a user that constantly forgets their password or are not tech-friendly you can access in a glimpse and take total control.

Cons:

The only con is that it's difficult to access other networks besides the internal one of the company. For Ex. how Teamviewer/Anydesk or other software work.

Adam A.

Used daily for more than 2 years

Review source

Reviewed October 2017

Very reilable remote access solution. We've been using it for over 7 years

Allows me to do my job fast and easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Provides a quick access to a wide variety of devices (Windows, Linux, Mac, Android). I use it every single day, it makes my job much easier. The application has intuitive design, it's easy to navigate, locate remote devices, connect, chat and exchange files. You are in and out within seconds. End user does not have to do anything. We have been using it for over 7 years and we would not switch to a different product.

Gary C.

Food Production

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

NetSupport Manager is a must have for anyone doing remote support!

The ability to support users throughout my company without having to leave my desk. Now I can answer their questions and still keep doing my other work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and maintain. I am able to support multiple users at the same time and can work with computers, laptops and servers from one desktop. My users can also request help from their desktop.

Cons:

Depending on screen size and resolution settings, some remote desktops can appear smaller and be difficult to read.

Gil P.

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2017

Our company has been using NetSupport Manager for about 15 years. It is rock solid.

It gives me the ability to manage any computer in our organization that has internet access.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very reliable and secure. The inventory and file transfer features are very helpful. The ability to scale the remote computer's screen to fit the local screen in very nice. The mouse control in accurate, and there is little or no lag.

Cons:

The printer sharing doesn't work well for me. It doesn't always handle multiple remote monitors well.

Jeremy L.

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

NetSupport Manager is our go to product for remote support.

Simple and efficient remote support with no user interaction needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With NetSupport Manager, we have quick access to any computer on our network. The fact that the user doesn't need to do ANYTHING for us to gain control saves time and effort on our Helpdesk.

Cons:

Multiple monitor support is not great...can be tough to see the monitors. But this is the case on all of the screen-share products I've used, so not really a game changer.

Owen A.

Non-Profit Organization Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

The best remote control product in the industry

I manage several sites and this product really helps me troubleshoot the remote locations with ease. The client is very light which allows for a smooth connection across my WAN.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How seamless it works when configured properly. I like how well it works with windows 7 and windows 10

Cons:

I wish there was a way to deploy the software without being connected to a domain. Outside of that I really enjoy this product. I have been using for over 15 years.

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