NetSupport Manager 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

NetSupport Manager

4.8

(32)

Pricing

Starting at £10.00 one time

About NetSupport Manager

Multi-platform Remote Desktop Access and Control
With its multi-platform support and flexible connection options (LAN, WAN or the internet), NetSupport Manager provides a single software solution for secure remote control and access.
At home, in the office, across the globe… it doesn’t matter where your organisation’s critical systems, servers and IT users are located because you can provide support from anywhere – and even help staff access their work PCs from home.

NetSupport Manager does all this without the need for a third-party service, ongoing subscription costs, manual visits or firewall configuration – making it the perfect tool of choice for any IT team!

Flexibility:
With its multi-platform support and flexible network options, IT teams have immediate access to their organisation’s critical systems, servers and IT users, helping them to quickly respond to IT issues across multiple sites in any geographical location. It also provides remote workers with safe and easy access to their work desktop.

Efficiency:
Its unique range of supporting tools ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues...

NetSupport Manager Screenshots

NetSupport Manager Pricing and Plans

Starting price: £10.00 one time

Free Trial

Free Version

Basic

£10.00

per user, one time

No plan information available

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NetSupport Manager Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of NetSupport Manager
Activity Tracking
Annotations
Availability Indicator
Call Recording
Chat/Messaging
Collaboration Tools
Communication Management
Desktop/Browser Sharing
Diagnostic Tools
Drag & Drop
File Management
File Sharing
File Transfer
Inventory Management
IT Asset Tracking
Live Chat
Mobile Access
Mobile Screen Sharing
Multi-Channel Communication
Multi-Participant Screen Sharing
Multiple User Accounts
Presentation Streaming
Presenter Control Management
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real Time Screen Sharing
Real-Time Updates
Remote Monitoring & Management
Remote Support
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Screen Capture
Screen Mirroring
Screen Recording
Screen Sharing
Session Recording
Session Transfer
SSL Security
Two-Factor Authentication
Two-Way Audio & Video
User Management
Video Chat
Video Support
Whiteboard

NetSupport Manager User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

19%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

4.9

Functionality

4.8

Verified

Reviewer

Used daily for less than 6 months

Review source

Reviewed December 2017

Amazing and feature rich.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The amount of features available is amazing. Made remote support a breeze for our environment. Easily the best.

Cons:

Deploying takes a bit to figure out. Support is very helpful but would love to see an easier way for the silent deploy.

Dominick M.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Reviewed March 2025

Always dependable.

Always dependable. It helps us with support and maintains regular access to shared resources.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides an easy to use platform to remote onto our computers to manage them or assist users with support.

Cons:

Configuration is a bit complicated and granular. Not easy to turn off features that lower graphics and video quality that are intended to minimize bandwidth, which is not a limiting factor for us.

Reasons for choosing NetSupport Manager

Reliable support and account management teams. Software was easy to deploy and manage. Good reputation.

Sean B.

Verified reviewer

Banking

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed November 2024

Remote access to learner PCs is invaluable

Overall, we like the product. It has helped us to better understand learner issues and assist them in a much more timely manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We primarily use the product to view learners' screens when they are training at a remote locations. The product is extremely helpful in terms of being able to see learners working through practice exercises and diagnose errors in real time and provide guidance.

Cons:

The PCs sometimes lose connection with the SoftLink, and we have to work to re-establish before we can assist learners.

Morgan B.

Verified reviewer

Outsourcing/ Offshoring

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2024

Empowering Hero PA's Management

I have found the whole experience with NetSupport seamless, friendly, and understanding of our requirements. Despite us probably being one of their smaller clients, they truly care about how the software is working for us operationally and is always open to feedback and eature requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Effortless to use, and easy navigation throughout all applications. Very comprehensive helpguides should we get stuck.

Cons:

Initally it was a challenge for me to deploy the software due to ports/IPs needing to be configured, however after a couple of calls with the super friendly and attentive support team, it was swiftly resolved.

Reasons for choosing NetSupport Manager

Cost. We also wanted to obtain a perpetual licence, and not rent. NetSupport offers this, which majorly influenced my decision to buy from them.

Reasons for switching to NetSupport Manager

We were finding the previous softwares expensive, and/or a total lack of customer support. One of the previous providers only offered live chat support, and would decline to talk with us on the phone. Others we have used in the past have not proved helpful or seemed keen to resolve any technical problems that we encountered. Thankfully, we have had absolutely no technical issues since we deployed NetSupport Manager.

Amy P.

Verified reviewer

Information Technology and Services

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed September 2023

Just what we needed!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

NetSupport allows us to break classrooms into a pool of users. We chose NetSupport because it allows us to view classrooms by the user's login name vs the machine name. This has helped by being able to quickly identify which machine to connect to and allow for efficient support.

Cons:

The only improvement I could see if having to manually update the list by users but we understand why we need to add to the list for user mode.

Reasons for switching to NetSupport Manager

We needed the availability to see our virtual machines by the username and not the machine name.

Wayne D.

Verified reviewer

Plastics

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

NetSupport Manager 12.7

The ability to manage our entire UK SCADA system from the comfort of my office without the need to travel

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to visualise the computers in real time

Cons:

Deployment of the software can be difficult to install if computers are located in a remote location.

Reasons for choosing NetSupport Manager

Because the pricing and licencing system of Team viewer was expensive and not practicable compared to NetSupport and also lacks options available in NetSupport which I preferred

Charlotte R.

Verified reviewer

Education Management

201-500 employees

Used weekly for more than 2 years

Reviewed November 2024

Really good

I do like netsupport we have recently installed Netsupport notify which is fantastic

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy and convenient it is to use. The software is stable.

Cons:

There is a lack of documents for support and guidance

Charles W.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed July 2024

Easy to setup and use

Good software, use the gateway option constantly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of setup and use. Restricting users via domain group or seperate accounts makes access to it easy.

Cons:

Some of the controls have been moved in recent updates and that can be frustrating.

Angel M.

Verified reviewer

Government Administration

5001-10000 employees

Used daily for more than 2 years

Reviewed July 2024

Powerful and versatile remote control and IT management software

Ratings Breakdown

Ease of use

Functionality

Pros:

Multiplatform supported, easy to use and file transfer.

Cons:

The initial setup and configuration can be time-consuming and might require a certain level of expertise

Joel J.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

NetSupport RULES!

I was introduced to NetSupport more than 15 years ago by a vendor we engaged to provide a new common-use platform for an airport ServiceTec was providing managed IT services for. I was immediately struck with the ease and amount of control NetSupport provided for the installation of the new platform. As we continued to add devices and eventually other mission-critical systems to our network, NetSupport proved its scale-ability again and again. When we had questions, their tech support was right there to give us answers. NetSupport cares about you as a partner. I've always been impressed that I do business with an individual as well as a valued partner. NetSupport makes my job easier to do!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NetSupport is a complete suite of management tools for your network. NetSupport installs easily on individual clients giving you control and access from anywhere in the world. NetSupport will enable you to monitor and/or control individual devices or groups of devices depending on your setup. Technical support is world class, you really ARE important to them. As a client, you're not just a name, you're a partner.

Cons:

Honestly, this is a hard one for me, over the past 15 years I've used NetSupport, I've never had an occasion to be dissatisfied.

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