Summit 2026: Benefits, Features & Pricing

Wondering if Summit is right for your organization?

Our IT Asset Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Summit

4.4

(27)

Pricing

Starting at $89.00 per month

About Summit

SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management across the enterprise with machine learning and workflow-based automation. As a true multi-tenant solution, SymphonyAI Summit is deployable both in public cloud and on-premise, with enterprise-wide functions that go beyond IT to include HR, Shared Services, Facilities, and more. Through AI-driven knowledge intelligence, CIOs and service providers can simplify operations and reduce costs while factoring in on-demand scalability.

Leveraging both AI and ML, SymphonyAI Summit can help IT help desks resolve issues faster, manage the end-to-end asset lifecycle, and identify and isolate potential IT issues. Key features of the SymphonyAI Summit Service Management suite include incident and service request management, IT asset discovery, server/application/network monitoring, call management, knowledge management, investigation and remediation management, endpoint configuration, audit reporting, and more.

With SymphonyAI Summit, service providers can offer enterprise employees the ease of talking to a digital agent for resolutions to their technology issues. CINDE (Conver...

Summit Screenshots

Summit Pricing and Plans

Starting price: $89.00 per month

Free Trial

Free Version

Basic

$89.00

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Summit Features

Popular features found in IT Asset Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Maintenance Management
Procurement Management
Supplier Management
Support Ticket Management
More features of Summit
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
Analytics
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Trail
Automated Routing
Availability Management
Barcode/Ticket Scanning
Benchmarking
Capacity Management
Change Management
Chat/Messaging
Client Portal
CMDB
Compliance Management
Configurable Workflow
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Drag & Drop
Email Management
Email Templates
Generative AI
Help Desk Management
Incident Management
Inventory Management
IT Asset Management
IT Asset Tracking
IT Reporting
IT Risk Management
Knowledge Base Management
Knowledge Management
Live Chat
Localization Automation
Macros/Templated Responses
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Performance Metrics
Prioritization
Problem Management
Project Management
Real-Time Chat
Real-Time Notifications
Real-Time Reporting
Release & Deployment
Release Management
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Requisition Management
Scheduled/Automated Reports
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Social Media Integration
SSL Security
Support Ticket Tracking
Surveys & Feedback
Task Management
Third-Party Integrations
Ticket Management
User Management
Workflow Management

Summit Integrations

GitHub

Microsoft Excel

Twilio

Amazon EC2

JIRA Service Management

SAP BusinessObjects Business Intelligence

See all 25 integrations

Summit User Reviews

Overall Rating

4.4

Ratings Breakdown

59%

30%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.1

Functionality

4.5

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed August 2017

Excellent Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very Helpful in managing Day to day activity can manage and track all the tickets raised internally.

Louis A.

Verified reviewer

Automotive

10000+ employees

Used daily for more than 2 years

Reviewed November 2022

AI Powered ITSM Solution

Consulting and Implementation > Was great and admiring. The implementation and migration took 3 months overall. This shows their product and team capability.Support > There is a scope to improve on support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AI Powered Chatbot with Auto resolving capability is my choice and we have achieved 60%requests are auto resolved with no manual effort and Summitai ITOM helped to achieve 85% of monitoring event tickets are auto resolved. This is a greatest milestone of Summitai.

Cons:

We have enough and more of the features that helps day today. Obviously the UX can be improved for all End User facing screens.

Reasons for choosing Summit

Our existing Products mentioned had limitation in architecture and design and Summitai was robust, scalable, highly available and Flexible. Summitai met our business needs. Integration and Automation capabilities are excellent and more than what we expected. Cost is another key factor that nailed this partnership Summitai

Reasons for switching to Summit

Verified

Reviewer

Telecommunications

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

SummitAI review Telecommunications

Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do some trial and error on my side. Then trying to get some of the customer support in India to understand what we want it to do was very frustrating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a lot of options you can choose from, very ideal for an IT company.

Cons:

The product needs to be more customizable, to be able to be used in a non-IT business. The majority of support is out of India and the language barrier as far as the meaning of every word is just not there. The implantation team seen to just build what you ask for and not show you how to do things. As administrator it would be nice to be able to create and do things on you own.

Reasons for switching to Summit

We had an out dated version and want to start from scratch with a more up to date system.

Rajesh K.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Reviewed November 2022

Rajesh Konanki Hexaware Technologies Summit AI Consultant.

It's very good product for ITSM modules and asset life cycle tracking under low budget.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am very glad to give this review on Summit AI, last 7 years onwards i am working as a ITSM consultant and supporting Summit AI for multiple clients in Hexaware. I love Summit AI ITSM module. It's very user friendly for all end users, analysts and amins. I love Summit AI Asset management life. It's also user friendly for asset management team.

Cons:

Below features we are expecting in Summit AI.1) List configuration. 2) Easy report on Service catalog variables.3) More user friendly on OLA engine.4) Discover suceess rate.

Reasons for choosing Summit

If costumer/client expecting more development and more customize choosing ServiceNow.

Joyce D.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Summit AI has all the bells and whistles of the Big Guys without the Big Price

We are able to manage and achieve multiple SLA's across multiple tenants with a single solution. The Customer Satisfaction Survey (CSAT) process within the system works great and provides flexibility to have different questions for different customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system. The biggest issue we were facing was having multiple tenants in the same instance so that our technicians only needed to have 1 URL. Summit AI was able to meet this requirement and continue to do so 5 years later.

Cons:

The one thing that would be beneficial to all customers is a public forum for users at all levels to share information and make product recommendations.

Reasons for choosing Summit

The others said they could meet our requirements but they were not able to do so with a single URL/instance for all analysts to use.

Reasons for switching to Summit

Multi tenancy and tenant specific template needs.

Vendor Response

Hi Joyce! Thank you so much for the review. It's amazing how we've grown together! There is a new community that is available to our customers to share feedback and ideas. Please join us there: https://community.symphonysummit.com/ We'd love to hear from you and your team.

Replied June 2021

Ajay T.

Verified reviewer

Consumer Goods

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Summit made our IT Helpdesk Team Measurable

Overall Symphony Summit is a fantastic tool which manages IT helpdesk & Asset Management at our organization

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very good product un respect of functionality like ITSM, IT Helpdesk, Asset Management & CMDB

Cons:

Post go live support is weak and needs improvement

LALIT M.

Verified reviewer

Automotive

10000+ employees

Used monthly for more than 2 years

Review source

Reviewed July 2024

IT Assets Tracking

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features are very good e.g. RAM theft and history of IT assets not in network

Cons:

Integration is not proper sometime there is a lag

Tristan L.

Verified reviewer

Banking

51-200 employees

Used daily for less than 6 months

Reviewed November 2022

Banking Institution - Core Operations Implementation

We enjoyed an excellent implementation experience. The implementation team was flexible in the approach to allow multiple methods of communicating requirements. We found wireframes the most valuable as it allowed us to communicate the build internally as well as communicate our requirements.We valued a large internal team build approach and wireframe work best for us for bulk communication of the build.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The web services and email to SR integrations are extremely valuable features from a data integrations perspective. You have multiple methods to automate/integrate with SummitAI from central data repositories throughout the organization.

Cons:

SummitAI provides a flexible framework for you to formalize workflow. Adding this formal structure strengthens processes on all side.

Vendor Response

Tristan, Thank you so much for taking time to share your experience with SummitAI. We value your review and value the time spent in sharing this with others. We look forward to our continued partnership!

Replied November 2022

Samhita K.

Verified reviewer

Oil & Energy

501-1000 employees

Used daily for more than 2 years

Reviewed November 2022

My Review for Summit AI

This is a daily ticketing tool we use for our company. We never faced any issue and everything went so smooth. Good and effective tool for BAU ticketing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Each and every functionality is so efficient. We have options to customize the reports, catalogs and inventory. Thanks to the look and feel of the application as well, it's quite user-friendly.

Cons:

I feel reports section could have been much comprehensive with ease in finding out what is needed.

Reasons for choosing Summit

No alternatives searched for, this was our direct choice. Happy to say this!

Reasons for switching to Summit

Vivantio was very difficult to deal with

Roy C.

Verified reviewer

Computer Software

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Summit Review

Overall experience is good but the customer support and testing is really not up to the mark

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things

Cons:

Yes there are many actually like the reporting and the custom approval process and few things related to form level changes are very much restricted , except the SR from the other forms are not actually more customizable and the Asset management is not up to the mark, The CMDB does not have the bulk update option , this from the customer side we have already requested but still that has not been delivered almost for 3 years

Showing 1 - 10 of 27 Reviews

See All Reviews