ChangeGear 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ChangeGear

4.1

(51)

Pricing

Pricing available upon request

About ChangeGear

ChangeGear is a premier IT Service Management solution.

ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management.

ChangeGear is available in both on-premise and cloud deployment for users’ convenience.

ChangeGear Screenshots

ChangeGear Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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ChangeGear Features

Popular features found in Human Resources
Applicant Tracking
Benefits Management
Compensation Management
Employee Management
Onboarding
Payroll Management
Performance Management
Recruitment Management
Time & Attendance
More features of ChangeGear
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Approval Workflow
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Availability Management
Capacity Management
Change Management
Change Planning
Change Tracking
CMDB
Collaboration Tools
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contract/License Management
Cost Tracking
Customizable Branding
Customizable Fields
Customizable Forms
Dashboard
Dashboard Creation
Data Visualization
Device Auto Discovery
Email Management
Event Logs
Impact Management
Incident Management
Inventory Management
Issue Auditing
Issue Scheduling
IT Asset Management
IT Reporting
Knowledge Base Management
Knowledge Management
License Management
Macros/Templated Responses
Maintenance Management
Mobile Access
Monitoring
Multi-Channel Communication
Natural Language Processing
Offboarding
Performance Monitoring
Prioritization
Problem Management
Process/Workflow Automation
Procurement Management
Project Management
Real-Time Analytics
Recurring Issues
Relationship Mapping
Release Management
Reporting/Analytics
Reporting & Statistics
Requisition Management
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
SSL Security
Supplier Management
Support Ticket Management
Support Ticket Tracking
Task Management
Task Progress Tracking
Third-Party Integrations
Ticket Management
Training Management
Workflow Management

ChangeGear Integrations

Callture

Microsoft SharePoint

Jira

Network Performance Monitor

ChangeGear User Reviews

Overall Rating

4.1

Ratings Breakdown

41%

39%

12%

Secondary Ratings

Ease of Use

4.0

Value for money

4.1

Customer support

4.0

Functionality

4.0

Laetitia N.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Functionality

Considering our budget constraints, ChangeGear is currently a great tool for our organization. We are exited about the new and improved service catalog module.

Ratings Breakdown

Ease of use

Value for money

Previously 3

Customer support

Functionality

Previously 2

Pros:

Compared to other ITSM tool, ChangeGear very cost-effective. The licensing model is flexible and can scale easily. We selected the combine both the single user and site license option and this work great for our It team of 300+ users. The platform aligns with the ITIL framework so integrating the tool with our ITIL processes (Change, Incident, Problem Management, Service Request fulfillment, etc ) did not require any customization.

Cons:

The Task functionality can be improved. We are experiencing some barriers with reporting of tasks. The other challenge is that we can only apply 1 SLA to tickets ( for example, we can only apply the Response Time SLA OR Resolution Time to incident tickets. Not both)

Lexi J.

Verified reviewer

Computer Networking

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed July 2025

Cost-effective and Customizable

ChangeGear is a versatile platform that easily adjusts to shifting business requirements. It offers a range of features that support efficient workflow management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software provides good value for money. It adapts easily to our business’s changing needs. It's also highly customizable, we were able to tailor it to fit our organization’s specific processes.

Cons:

The ticket management features need improvement. In addition, the reporting functionality isn’t as strong as it should be.

Jean C.

Verified reviewer

Utilities

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

ChangeGear

Previously 5

Our overall experience with the software is great. The vendor is a valued business partner and is always making improvements and asking how they can be better.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Previously 4

Customer support

Previously 3

Functionality

Pros:

The self service portal for our customers is very well received.

Cons:

The version that we are currently on makes it difficult for Service Desk staff to know what is in their workload, but the next version of the software is changing this.

Zalman N.

Verified reviewer

Information Technology and Services

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed November 2025

ChangeGear Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ChangeGear has greatly improved our ticket and incident management. Its intuitive interface and customizable workflows have streamlined communication between technical teams and internal users.

Cons:

Updating certain automation features sometimes requires manually reconfiguring existing workflows.

Rania Y.

Verified reviewer

Arts and Crafts

Self-Employed

Used daily for free trial

Review source

Reviewed April 2025

Excellent app

Excellent app to use i highly recommended it to be use im fan of this application

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The sll features of application i love it very much i highly recommended it to be used

Cons:

Nothing to say really i love this application as package all featuress of this application are very good

Charles R.

Verified reviewer

Government Administration

501-1000 employees

Used daily for less than 2 years

Reviewed March 2019

Daily User Review

Overall, we are extremely pleased with the software. The support staff and professional services are always on top of their game. When there is a problem, follow-up is quick and resolution comes shortly afterwards. Highly professional across the board. If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is plenty out-of-the-box forms that follow ITIL standards which made it helpful for our organization to jump start into it. The simple end-user front-end, the Self Service Portal, makes users feel comfortable with entering requests without the need to look over complicated. We have had no complaints from our end users about the product. It is very "easy on the eyes" with a clear and precise web interface for our service desk technicians. The knowledge base along with the smart technology makes it easy for technicians to find resolutions much quicker than in the past.

Cons:

Customization can be a challenge. Creating forms is rather clumsy and if you make a mistake, it takes some time to correct it. Updating from one version to another is also challenging since it is an update in place and not a migration. There is a roadmap where this will be updated in a future release of ChangeGear.

Aaron D.

Verified reviewer

Financial Services

501-1000 employees

Used daily for more than 2 years

Reviewed December 2017

Flexible software that will meet your needs quickly

Tracking of all Incidents, Requests, Problems, and Changes in our environments is easy to track and report upon. I'm able to take requests from our business and turn out solutions quickly and efficiently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very flexible in what it can do, allowing us to meet business demands quickly and efficiently in an ever changing environment.

Cons:

The automation for forms could be streamlined some more, but this appears to be an issue that will disappear, as with each release they're improving the automation.

Tylene C.

Verified reviewer

Education Management

1001-5000 employees

Used daily for more than 2 years

Reviewed June 2019

ChangeGear in K12 Environment

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very versatile and IF you know what you are doing, could handle just about any scenario.

Cons:

Unless we have a lot of money for services, for a typical technology user, the software is very complex. K12 environments don't have the money or resources to get the most out of this software.

Teresa B.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for less than 6 months

Reviewed January 2018

Customizable, Competitive and Customer Friendly

Increased customer communication.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Customization and flexibility of options available at a competitive price point. Ability for users to submit their own tickets, monitor the progress and interact with technicians. Support teams that are engaging, quick to respond and knowledgeable enough to identify, solve, or guide you to a resolution.

Cons:

User and Admin. manuals can lack information but since the system is so configurable I am not sure they would be able to account of every possibility. More than 1 technician can be in the same ticket at the same time. Modules do not always contain the same basic field options. Each module does have various module specific fields but it would be nice to have a standard set across all modules.

Paula C.

Verified reviewer

Education Management

5001-10000 employees

Used daily for less than 2 years

Reviewed April 2019

ChangeGear Review