Xurrent 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Xurrent

4.7

(27)

Pricing

Starting at $5.00 per month

About Xurrent

Xurrent is the modern service management platform that moves work forward. It unifies ITSM, ESM, and ITOM on one secure, multi-tenant SaaS with Sera AI embedded by default and a native virtual agent included. Teams launch in about five weeks, standardize processes, and cut time to resolution with intelligence in the flow of work.

Out of the box you get ITIL-aligned workflows with low-code tailoring, AI ticket classification and routing, instant summaries, one-click knowledge, and no-code automation across people, apps, and infrastructure. A self-service portal and virtual agent handle 24x7 requests in Slack, Teams, and the web, escalating with full context when human help is needed. Real-time dashboards track MTTR, CSAT, and service health so leaders can see impact quickly.

Xurrent is built for enterprise needs from day one. Security includes SOC 2, ISO controls, RBAC, audit trails, and BYOK options. Sera AI runs on governed infrastructure so data stays in tenant. Connect quickly with one-click integrations for identity, chat, monitoring, cloud, HR, and finance systems. Predictable licensing and included capabilities keep costs clear while you scale across the business.

Xurrent Screenshots

Xurrent Pricing and Plans

Starting price: $5.00 per month

Free Trial

Free Version

Basic

$5.00

usage based, per month

No plan information available

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Xurrent Features

Popular features found in Project Management
Billing & Invoicing
Budget Management
Document Management
File Sharing
Gantt/Timeline View
Issue Management
Kanban Board
Milestone Tracking
Multiple Projects
Prioritization
Resource Management
Time & Expense Tracking
More features of Xurrent
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agile Methodologies
AI Copilot
AI Summarization
Alerts/Escalation
Alerts/Notifications
API
Approval Process Control
Approval Workflow
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Responses
Automated Routing
Availability Management
Calendar Management
Capacity Management
Change Management
Change Planning
Change Tracking
Chatbot
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Compliance Management
Configurable Workflow
Configuration Management
Contract/License Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Storage Management
Data Visualization
Drag & Drop
Email Management
Email Templates
Event Logs
Generative AI
Help Desk Management
Incident Management
Inventory Management
Issue Auditing
Issue Scheduling
Issue Tracking
IT Asset Management
IT Asset Tracking
Knowledge Base Management
Knowledge Management
Macros/Templated Responses
Mobile App
Monitoring
Multi-Channel Communication
Multi-Language
Multi-User Collaboration
Performance Metrics
Personalization
Portfolio Management
Predictive Analytics
Problem Management
Process/Workflow Automation
Projections
Project Management
Project Planning/Scheduling
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Issues
Recurring Tasks
Release Management
Reporting/Analytics
Reporting/Project Tracking
Reporting & Statistics
Resource Allocation & Planning
Risk Management
Role-Based Permissions
Rules-Based Workflow
Secure Data Storage
Self Service Portal
Service Catalog
Service History
Service Level Agreement (SLA) Management
Service Request Management
Single Sign On
Social Media Integration
SSL Security
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Third-Party Integrations
Ticket Management
Traditional Methodologies
Training Management
User Management
Workflow Management

Xurrent Integrations

Microsoft Azure

OneLogin

Jira

Okta

Social Intents

Microsoft Intune

See all 33 integrations

Xurrent User Reviews

Overall Rating

4.7

Ratings Breakdown

70%

26%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.8

Functionality

4.5

Jamie C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Reviewed December 2022

4me has elevated the service we provide our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy-to-use customer experience which has enhanced communication with our team. In-depth reports that are easy to generate and provide clear details to our team and customers. Workflows and automation which has improved our teams efficiency and enhanced customer service.

Cons:

We are yet to find anything we dislike about 4me. Anything we have found that we believe would make the tool better have been submitted as enhancement requests and 4me have confirmed they have been added to the enhancement backlog.

Jannick d.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Reviewed September 2023

4me is a rocket in the ITSM world!

See the pros above.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes.It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase.

Cons:

It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing.

Reasons for switching to Xurrent

Local product, no integration capabilities, minimal vendor support, and expensive.

Edoardo M.

Verified reviewer

Dairy

201-500 employees

Used daily for more than 2 years

Reviewed November 2023

4me - A

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is an application rich in features. Among these, the possibility of managing the various inventory items within the platform is worthy of note, with the possibility of integrating the component of contracts pending on the devices.

Cons:

4meis not a user friendly application from a graphic point of view You will not receive notifications if you are tagged while operating on the platform. it is not possible to manage tickets by grouping them into groups. Filters are limited. The automations that can be developed are difficult to implement.

Brian v.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Reviewed November 2023

4ME for me

Very intuitive as a user. Really Supports steering model of Service Centre and drives process optimisation. GDPR compliant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive, Reporting possibilities, Audit trails, SLA management

Cons:

Integration possibilities, A.I. development

Reasons for choosing Xurrent

Maturity of the product and broader capabilities

Reasons for switching to Xurrent

We needed a sustainable ticketing toll for multiple departments within the organisation (process optimisation and effeciency)

Phil R.

Verified reviewer

Insurance

5001-10000 employees

Used daily for more than 2 years

Reviewed November 2023

Amazing ITSM tool :)

Best decision we made when searching for a replacement ITSM for SNOW. Go for it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The automation. Ease of navigation. Cost saving. Ease of amending request templates.

Cons:

Customisation of reports - some of these are a bit limited or don't quite let you present data how you want to. Restriction of access to the Automator.

Reasons for choosing Xurrent

Cost saving and automation. We saved 2 FTE in our IMAC team.

Reasons for switching to Xurrent

Cost saving and automation. We saved 2 FTE in our IMAC team.

Jean-Marie V.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

True Enterprise Service Management Platform

When asking our end-users, they love it and prefer the use of the 4me self-service over the intranet based platforms that are slow and never find the info that you are looking for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are a lot of things that I like about 4me : - The ease of deployment and use by the process users and the end-users - The out of the box processes need no customization at all and can be configured to fit your organization. - The build-in security and privacy features to be compliant - The collaboration possibilities between the teams - The ease of integrating with external providers when using 4me and even when needing an integration - The weekly releases and new features that become available - The vast number of decission taking reports and dashboards - The performance of the system worldwide, no other platform is that powerful

Cons:

In the beginning, there was a lack of features but over the years 4me has put in a lot of effort to become one of the leading ITSM/ESM/SIAM platforms that today has everything you need to run your processes.

Reasons for choosing Xurrent

The user experience, the ease of implementation, the knowledge of the 4me people, the amazing performance worldwide (we have people all over the world) and of course the pay as you use licensing model. Our technical people love the open integration capabilities, stat of the art technologies used and the way everything is documented in detail.

Alice Z.

Verified reviewer

Automotive

1001-5000 employees

Used daily for more than 2 years

Reviewed November 2023

Our ESM and ITSM choice

I'm having a very good experience with 4me, using it as an administrator and part of the implementation team provides also the opportunity to collect insights about needs not yet arose within the organization

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

4me provides amazing features to support the main ITIL processes implementation within a company. Project management and change management is flexible and quite easy to be implemented, not only in the IT department.

Cons:

There isn't a feature I would like to mention in this session. As we already have a lot of internal communication channels, the chat functionality is not so use and I'm not sure it is required as part of an ITSM sysem.

Mark L.

Verified reviewer

Banking

501-1000 employees

Used daily for more than 2 years

Reviewed November 2023

4Me: The modern ITSM tool of choice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Besides the fact that 4Me is an easy to use, fit for purpose tool, they are also really open for customer feedback, and do not hesitate to act on it accordingly.

Cons:

After almost 4 years of experience with 4Me both as user and administrator, i feel they've really matured as a tool, and have implemented almost everything i felt was missing in the earlier stages.

Melhem E.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed January 2019

(IT) Service Management like it should be!

Supporting our internal and external customers with a professional service management ran without effort, just works!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Built-in processes! No customizing required!! - About 50 release per year - constant innovation - Up and running service management in hours

Cons:

- More automation of integrations (will be possible later this year) - Simpler creation of service request catalog items

Verified

Reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 6 months

Reviewed August 2023

Good application to manage projects properly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Planning of the projects and punctuality will be easier according to other programs.

Cons:

Sometimes it is more complicated to complete tasks.

Vendor Response

Thank you for sharing your feedback with us. We're delighted to learn that 4me has proven to be a valuable tool for managing your projects effectively. Your input on task complexity is important to us, and we're actively working on enhancing the user experience. We appreciate your support and look forward to further improving your experience with 4me.

Replied August 2023

Showing 1 - 10 of 27 Reviews

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