JumpCloud Directory Platform 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

JumpCloud Directory Platform

4.6

(264)

Pricing

Starting at $3.00 per month

About JumpCloud Directory Platform

JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS, and Linux, access to IT resources, and user identities. The solution provides a centralized identity, which allows administrators to manage system security policies, multi-factor authentication processes, and public SSH keys.

Professionals can utilize its self-service portal to execute commands across multiple servers, control file storage infrastructure, and manage users as an individual or as part of groups. JumpCloud Directory-as-a-Service provides single sign-on functionality to access various applications including Slack, Zendesk, Meraki, GitHub, Dropbox, and more. Additionally, enables managers to monitor employees’ activities across multiple endpoints.

JumpCloud Directory-as-a-Service offers an application programming interface (API), which lets businesses integrate the system with several third-party applications such as G-Suite, Azure Active Directory, Workday, and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, knowledgebase, email, and other online measures.

JumpCloud Directory Platform Screenshots

JumpCloud Directory Platform Pricing and Plans

Starting price: $3.00 per month

Free Trial

Free Version

Cloud Directory

$3.00

per user, per month

Plan includes:

Cloud Directory

Device Management

$11.00

per user, per month

Plan includes:

Device Management / MDM
Patch Management
Remote Access

SSO

$13.00

per user, per month

Plan includes:

Cloud Directory
Single Sign-on
User Lifecycle Management
Multi-Factor Authentication (MFA)
Password Manager

Core Directory

$15.00

per user, per month

Plan includes:

Cloud or On-Premises
Secure Access

Platform

$22.00

per user, per month

Plan includes:

Identity Management
Device Management
Access Management

Platform Prime

$27.00

per user, per month

Plan includes:

24 X 7 Support
Passwordless Authentications

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JumpCloud Directory Platform Features

Popular features found in Identity Management
Access Certification
Compliance Management
Credential Management
Multi-Factor Authentication
Password Management
Privileged Account Management
Reporting & Statistics
Self-Service Access Request
Single Sign On
More features of JumpCloud Directory Platform
Access Control
Access Controls/Permissions
Access Management
Active Directory Integration
Activity Dashboard
Activity Monitoring
Activity Tracking
Administrative Reporting
Alerts/Notifications
Anomaly/Malware Detection
API
Application Access Control
Application Management
Application Security
App Management
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Authentication
Automated Scheduling
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Automatic User/Device Recognition
Backup and Recovery
Billing & Invoicing
BYOD Management
Chat/Messaging
Cloud Application Security
Collaboration Tools
Compliance Tracking
Configuration Management
Contract/License Management
CRM
Customizable Reports
Customization
Dashboard
Data Management
Data Security
Data Storage Management
Data Synchronization
Data Verification
Data Visualization
Deployment Management
Diagnostic Tools
Disk Encryption
Employee Onboarding
Encrypted Password Storage
Encryption
Endpoint Management
Endpoint Protection
Enrollments/Onboarding
Event Analysis
Event Logs
File Sharing
File Storage
For MSPs
HIPAA Compliant
Identity Federation
Inventory Management
ISO Compliance
Issue Auditing
Issue Management
IT Asset Management
IT Asset Tracking
IT Reporting
Least Privilege
Lifecycle Management
Location Tracking
Log Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile Content Management
Mobile Device Management
Monitoring
Multi-Language
Multiple User Accounts
Network Monitoring
Network Security
Network Wide Management
Password Policies
Patch Management
Patch Prioritization
Patch Testing
Performance Metrics
Policy Creation
Policy Management
Process/Workflow Automation
Project Management
Push Notifications
Real-time Alerts
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Remediation Management
Remote Access/Control
Remote Access Management
Remote Access & Monitoring
Remote Monitoring & Management
Remote Update/Installation
Reporting/Analytics
Sarbanes-Oxley Compliance
Scheduling
Screen Sharing
Secure Data Storage
Secure Login
Secure Password Sharing
Security Auditing
Security Breach Monitoring
Security Management
Security Tools
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Session Recording
Social Sign On
Software Management
SSL Security
Status Tracking
Summary Reports
Support Ticket Management
Synchronization Scheduling
Task Management
Third-Party Integrations
Threat Intelligence
Threat Response
Troubleshooting
Two-Factor Authentication
Two-Way Audio & Video
Unattended Access
User Activity Monitoring
User Management
User Provisioning
User Session Management
Video Conferencing
Video Support
Virtual Machine Monitoring
VPN
Workflow Management

JumpCloud Directory Platform Integrations

Google Workspace

Integration rated 4.8 from 49 reviews

Microsoft 365

Integration rated 4.5 from 23 reviews

Slack

Integration rated 5.0 from 12 reviews

Dropbox Business

Marketo Engage

Salesforce Sales Cloud

See all 7 integrations

JumpCloud Directory Platform User Reviews

Overall Rating

4.6

Ratings Breakdown

69%

27%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.5

Functionality

4.4

Aleida L.

Verified reviewer

Security and Investigations

201-500 employees

Used daily for less than 2 years

Reviewed December 2025

JumpCloud is not only an Identity platform, but a great Security resource!

Had little trouble learning how to manage the JumpCloud Directory as an admin and I'm constantly being positively surprised by the new features and ease of secuirty actions on devices.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The JumpCloud Platform's dashboard is continuously displaying new functionalities which builds trust and good expectations concerning the platform's capability to help manage not only identities but also devices in such a detailed way that, in terms of Security, JumpCloud touches more and more what security agents can do!

Cons:

Some doubts concerning how the JumpCloud agent works could be more detailed in the documentation (especially when the agent is being used in macOS and Linux distributions environments).

Ken F.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed December 2025

Jumpcloud knows what you need for I.T. in a Mac+Windows+AlltheSaaS'es world.

I've been using the service for over 4 years. It has steadily exceeded expectations by adding features in areas that IT actually needs help with. I would hate to lose it and rebuild our management toolset with a scattered list of Intune,365,Jamf, ...excel!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It integrates the most import functions in one place and it does it well. IAM, MDM, Resources. A single pane of glass that allows you to keep up with the needs of your organization.

Cons:

In rare cases you need to do some maintenance of agents. It's the same with any service but we all want that number to be zero.

Reasons for choosing JumpCloud Directory Platform

Integrated approach, features, ease of management, copious thoughtful documentation for admins, connects to all the Things, price.

Reasons for switching to JumpCloud Directory Platform

It would not provide directory services to mac, no patch management or policy management.

Liz H.

Verified reviewer

Computer Hardware

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

It’s great when it works

I think it’s great when it works and when you’re not being inconveniently locked out. At times even when asking for permission via mobile device there are kinks that don’t allow notifications to come through even though notifications are fully enabled.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it provides secure access to the different platforms we use at our company and that it has a mobile option.

Cons:

I do not like what happens after passwords have been reset. A lot of the programs we access via JumpCloud no longer allow automatic access.

Joao P.

Verified reviewer

Machinery

51-200 employees

Used daily for less than 2 years

Reviewed December 2025

Good, but there’s room for improvement.

The overall experience has been very positive, and the feedback we’ve received from users has also been excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

JumpCloud is simple and intuitive to use. Anyone with a solid understanding of system administration can get fully onboarded within a day.

Cons:

The platform added some very basic new features like asset management and wants to charge extra for that.

Reasons for choosing JumpCloud Directory Platform

It is more intuitive and easier to use. Since we have a small team, that was the solution that made the most sense.

Reasons for switching to JumpCloud Directory Platform

We had a legacy version that needed an upgrade, and we decided to move to a cloud-based solution.

Raul K.

Verified reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Outstanding MDM, SSO and Directory Services Platform

One of the most impressive things about JumpCloud is how they take customer feedback so seriously. I recently met the [sensitive content hidden] of JumpCloud, [sensitive content hidden] and he was very interested to understand some of the features we would want to see in future iterations of JumpCloud and he had his product team listen to these and include some of these in future builds. JumpCloud is already such an all round MDM, directory services and SSO platform with many useful features for a modern and hybrid workplace.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

JumpCloud provides an outstanding alternative to Microsoft Entra ID as a directory service and combines this with a single sign on solution for multiple platforms. JumpCloud is also one of the best dual operating systems MDM on the market. JumpCloud provides excellent value for money, customer support and integrations to third-party application.

Cons:

There is not much I can fault with JumpCloud. If I had to be picky I would say it does not have as much integration with Macs as Jamf or Kandji does or as much integration as Microsoft InTune does with Windows machines but it is rapidly expanding and adding more features on a regular basis.

Reasons for choosing JumpCloud Directory Platform

JumpCloud was one platform that could meet all of our needs from a compliance, features and security perspective.

Reasons for switching to JumpCloud Directory Platform

One platform for SSO, Directory management and MDM facilities.

William M.

Verified reviewer

Renewables & Environment

201-500 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

JumpCloud has quickly solved many long term problems

Overall JumpCloud has been a a massive improvement over our previous solution, both in performance, reliability and consistency. Even with us only tapping into a fraction of JumpClouds true potential, the benefits in Device management and visibility have been, without question, superior to our previous setup.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Compatibility: JumpCloud works with our previously supported Operating Systems, both Windows and Mac JumpCloud has also allowed us to expand our offering to company employees. Many users desired to use a Linux based distribution but we were unable to accommodate this with our previous MDM but with JumpCloud we've been able to officially support the release of Ubuntu to the company. JumpCloud is able to integrate with our Inventory Management Tool, AssetSonar, and give us up to date information for all of our devices. AssetSonar now has an updated agent for devices running both Ubuntu and Debian. JumpCloud integration allows us to make sure the information stays consistent by providing additional redundancy. Speed: JumpCloud is super easy to setup. As soon the agent is installed, which generally takes less than 2 minutes, the device appears in JumpCloud and information starts being reported. Even more so now that we have the Automated Device Enrollment enabled for macOS, this process is even more seamless and so far has allowed us consistent control of the devices in our fleet. Support: JumpCloud support has been extremely helpful. They are responsive and thorough. If they don't the answer to a solution they go and find out. Our biggest support issue with our last platform was that we didn't really receive any support. We would submit a claim and they would either respond slowly or give us limited information for our problem and then drag out getting a solution from them for months with little to no communication. JumpCloud has been nothing but helpful, even with small seemingly obvious problems.

Cons:

The lack of customization for Reporting. There is a very limited selection of reports that can be run and information that can be exported. JumpCloud does not have a native method for changing account passwords nor does it store the randomly generated passwords for the JumpCloud service accounts and the user accounts that were automatically created by JumpCloud (Windows). For us, we use JumpCloud as an MDM exclusively, but our passwords are managed externally as we are using the federated integration. This could use some improvement to allow us the ability to manage passwords locally in JumpCloud without changing a users default password which will then be sent upstream and affect the Federated account. JumpCloud doesn't have direct integration with any security platforms that allows Admins to view the statuses of devices from the Admin console. This creates a situation of constantly having to try to export and compare limited reports between JumpCloud and our Security Platform. Non-Standard features (Not a dislike but a possible improvement to consider): JumpCloud doesn't possess the ability to create custom fields for devices in order to store additional information JumpCloud doesn't have a quick method of accessing our integrated platform

Reasons for choosing JumpCloud Directory Platform

JumpCloud allowed us the most flexibility with our device offering compatibility with Windows, macOS, iOS, Android and several flavors of Linux.

Reasons for switching to JumpCloud Directory Platform

Rippling, as an MDM, was extremely unreliable. The agent would often fail and need to be reinstalled. The installation, especially on Windows machines, would sometimes take upwards of 12 hours to fully complete the installation process. Device information was not updated regularly, no integration and the deployment of custom scripts was vague and also unreliable.

Daniel P.

Verified reviewer

Internet

501-1000 employees

Used daily for more than 2 years

Reviewed December 2025

A good a solid product, at a bargain price

Very solid. We manage Mac and Windows and users we are very satisfied. Support agent are well trained and even help with complex issues that I wouldn't them to.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Commands (scripts) are robust. MDM configuration is quite easy. SSO is configured pretty much easily. PowerShell module is really good for automation.

Cons:

Lack of dynamic groups depth. Mainly for device groups. No option to exclude groups/devices from a policy/command Basic conditional access.

Reasons for choosing JumpCloud Directory Platform

Overall good value for money and a good product

Gabrielle C.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Reviewed December 2025

A User-Friendly Platform for Modern IT Teams

I really like the platform. It has made my job noticeably easier by simplifying user management, device oversight, and policy control.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is easy to use and streamlined. I like how simple it is to manage users, devices, and policies all in one place.

Cons:

The number of pop-ups and notifications every time I log in can be distracting and sometimes slow me down.

Reasons for choosing JumpCloud Directory Platform

Features and price aligned with more of what we were looking for.

Reasons for switching to JumpCloud Directory Platform

We wanted to switch to a serverless environment.

Thomas L.

Verified reviewer

Medical Practice

11-50 employees

Used weekly for more than 2 years

Reviewed December 2025

Freedom Active Directory and single source security risks

Excellent overall product, one that I have now used with more than 5 companies successfully. No more domain controllers, No more GPOs, No more total dependency on Microsoft

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A better experience than Active Directory / Domain Accounts Protected from "Kerberos Roasting" Security means diversification, do put all your security eggs in one basket (Microsoft)

Cons:

Their support staff at times is immature.... Too many separate modules, each with separate costs...

Reasons for choosing JumpCloud Directory Platform

Better value Less Complex, I was not trying to boil the ocean.

Reasons for switching to JumpCloud Directory Platform

AD replacement and does not have outages like OneLogin after they were acquired

Michael D.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 6 months

Reviewed December 2025

New to JumCloud and loving every minute!!!

On a scale of 1 to 10 with 10 = Best possible exxperience, I would rate it a 9 out of 10. Only reason i did not rate 10 out of 10 is due to the afore mentioned end user device migration

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Value for the money, comprehensive coverage acros multifaceted end user environment. Light years better than our old Entra AD environment.

Cons:

Some challenges with end user device migration. We made many attempts to script the steps needed to migrate users devices but in the end had to abandon the automated script and perform each migration manually....

Reasons for switching to JumpCloud Directory Platform

Value for money and centralization of control across all asset types.

Showing 1 - 10 of 264 Reviews

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