JumpCloud Directory Platform 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

JumpCloud Directory Platform

4.6

(264)

Pricing

Starting at $3.00 per month

About JumpCloud Directory Platform

JumpCloud Directory-as-a-Service is an IT Management software, which helps businesses of all sizes manage devices or workstations including Windows, MacOS, and Linux, access to IT resources, and user identities. The solution provides a centralized identity, which allows administrators to manage system security policies, multi-factor authentication processes, and public SSH keys.

Professionals can utilize its self-service portal to execute commands across multiple servers, control file storage infrastructure, and manage users as an individual or as part of groups. JumpCloud Directory-as-a-Service provides single sign-on functionality to access various applications including Slack, Zendesk, Meraki, GitHub, Dropbox, and more. Additionally, enables managers to monitor employees’ activities across multiple endpoints.

JumpCloud Directory-as-a-Service offers an application programming interface (API), which lets businesses integrate the system with several third-party applications such as G-Suite, Azure Active Directory, Workday, and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, knowledgebase, email, and other online measures.

JumpCloud Directory Platform Screenshots

JumpCloud Directory Platform Pricing and Plans

Starting price: $3.00 per month

Free Trial

Free Version

Cloud Directory

$3.00

per user, per month

Plan includes:

Cloud Directory

Device Management

$11.00

per user, per month

Plan includes:

Device Management / MDM
Patch Management
Remote Access

SSO

$13.00

per user, per month

Plan includes:

Cloud Directory
Single Sign-on
User Lifecycle Management
Multi-Factor Authentication (MFA)
Password Manager

Core Directory

$15.00

per user, per month

Plan includes:

Cloud or On-Premises
Secure Access

Platform

$22.00

per user, per month

Plan includes:

Identity Management
Device Management
Access Management

Platform Prime

$27.00

per user, per month

Plan includes:

24 X 7 Support
Passwordless Authentications

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JumpCloud Directory Platform Features

Popular features found in Identity Management
Access Certification
Compliance Management
Credential Management
Multi-Factor Authentication
Password Management
Privileged Account Management
Reporting & Statistics
Self-Service Access Request
Single Sign On
More features of JumpCloud Directory Platform
Access Control
Access Controls/Permissions
Access Management
Active Directory Integration
Activity Dashboard
Activity Monitoring
Activity Tracking
Administrative Reporting
Alerts/Notifications
Anomaly/Malware Detection
API
Application Access Control
Application Management
Application Security
App Management
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Authentication
Automated Scheduling
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Automatic User/Device Recognition
Backup and Recovery
Billing & Invoicing
BYOD Management
Chat/Messaging
Cloud Application Security
Collaboration Tools
Compliance Tracking
Configuration Management
Contract/License Management
CRM
Customizable Reports
Customization
Dashboard
Data Management
Data Security
Data Storage Management
Data Synchronization
Data Verification
Data Visualization
Deployment Management
Diagnostic Tools
Disk Encryption
Employee Onboarding
Encrypted Password Storage
Encryption
Endpoint Management
Endpoint Protection
Enrollments/Onboarding
Event Analysis
Event Logs
File Sharing
File Storage
For MSPs
HIPAA Compliant
Identity Federation
Inventory Management
ISO Compliance
Issue Auditing
Issue Management
IT Asset Management
IT Asset Tracking
IT Reporting
Least Privilege
Lifecycle Management
Location Tracking
Log Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile Content Management
Mobile Device Management
Monitoring
Multi-Language
Multiple User Accounts
Network Monitoring
Network Security
Network Wide Management
Password Policies
Patch Management
Patch Prioritization
Patch Testing
Performance Metrics
Policy Creation
Policy Management
Process/Workflow Automation
Project Management
Push Notifications
Real-time Alerts
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Remediation Management
Remote Access/Control
Remote Access Management
Remote Access & Monitoring
Remote Monitoring & Management
Remote Update/Installation
Reporting/Analytics
Sarbanes-Oxley Compliance
Scheduling
Screen Sharing
Secure Data Storage
Secure Login
Secure Password Sharing
Security Auditing
Security Breach Monitoring
Security Management
Security Tools
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Session Recording
Social Sign On
Software Management
SSL Security
Status Tracking
Summary Reports
Support Ticket Management
Synchronization Scheduling
Task Management
Third-Party Integrations
Threat Intelligence
Threat Response
Troubleshooting
Two-Factor Authentication
Two-Way Audio & Video
Unattended Access
User Activity Monitoring
User Management
User Provisioning
User Session Management
Video Conferencing
Video Support
Virtual Machine Monitoring
VPN
Workflow Management

JumpCloud Directory Platform Integrations

Google Workspace

Integration rated 4.8 from 49 reviews

Microsoft 365

Integration rated 4.5 from 23 reviews

Slack

Integration rated 5.0 from 12 reviews

Dropbox Business

Marketo Engage

Salesforce Sales Cloud

See all 7 integrations

JumpCloud Directory Platform User Reviews

Overall Rating

4.6

Ratings Breakdown

69%

27%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.5

Functionality

4.4

Saravana P.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Reviewed December 2025

Unified Secure Directory

Overall, JumpCloud delivers a powerful and unified directory experience with strong security and multi-platform support. However, the learning curve and occasional UI complexity can make onboarding slightly challenging for new administrators.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that JumpCloud Directory centralizes user and device management in one place, making administration very efficient. Its zero-trust security model and broad integration support make it both secure and highly flexible for any environment.

Cons:

The interface can feel complex at times, especially for new users managing many policies and integrations.

Dipak P.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Reviewed December 2025

A Great All-in-One Solution for Our IT Needs

Overall, my experience with JumpCloud has been really positive. Once everything was set up, the platform made managing users, devices, and access a lot simpler and more organized. I like that it works smoothly across different operating systems and that most routine tasks—like onboarding new employees or enforcing security policies—can be handled quickly without jumping through a lot of hoops. There were a few moments early on where I had to spend some time figuring out where certain settings lived, but once I got used to the layout, everything felt pretty straightforward. The platform has been reliable, and it’s taken a lot of manual work off my plate. In short, JumpCloud has made our identity and device management more efficient, more secure, and generally less stressful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about JumpCloud is that it just makes my day-to-day work easier. I don’t have to jump between a bunch of different tools anymore—user management, devices, and access controls are all in one place. The setup was pretty straightforward, and once everything was running, it honestly felt like the system kind of “got out of the way” and just worked. I also really appreciate that it handles different operating systems without any drama. Our team uses a mix of Windows and Macs, and JumpCloud manages both without me having to babysit anything. The security features, like MFA and policies, are simple to roll out and don’t confuse users, which is a huge plus. Overall, it’s reliable, easy to use, and saves me a lot of time.

Cons:

The main downside for me is that some of the more advanced settings aren’t always obvious at first—you sometimes have to click around a bit or dig into the documentation to figure out where certain options are. It’s not a deal-breaker, but there’s a bit of a learning curve if you want to use the platform to its full potential. I’ve also noticed that a few updates roll out without much explanation, so occasionally things look different and I have to re-orient myself. And while support is generally good, response times can vary depending on the issue. Overall, the platform works well, but a little more clarity and consistency in the UI and documentation would make it even better.

Reasons for choosing JumpCloud Directory Platform

I chose JumpCloud because it offered a nicely balanced package: it combined identity and device management in one solution, rather than forcing me to stitch together multiple separate tools. That meant fewer headaches and less overhead for me and the team. Also, JumpCloud’s cross-platform support (Windows, macOS, Linux) was a big factor — many alternatives seemed to lean one way or the other, but we have a mix of environments, so we needed something universal. Finally, the security features and ease of administration convinced me. With features like MFA, policy enforcement, and straightforward user/device onboarding, JumpCloud simply felt like a more complete, scalable, and hassle-free choice compared to other options.

Verified

Reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Reviewed December 2025

System acceptable, though even advanced tiers lack functionality that they will sell as add-ons

It's fine, though I wouldn't say I'm tied to it. It's a system like others, lots of add ons, generally does its job and has become more reliable in recent years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It simplifies the management of both users and devices. I can provision users across my various systems and devices as well quickly adjust permissions as well as groups with the click of a button

Cons:

Costs are rising with minimal feature enhancements. Our costs are now nearly double what they were 5 years ago, but the platform itself is largely the same. The extra features being added are mostly add-ons, not included.

Reasons for choosing JumpCloud Directory Platform

Opportunity cost of migration was too high to warrant the switch

shake m.

Verified reviewer

Information Services

51-200 employees

Used daily for less than 2 years

Reviewed December 2025

Streamlining IT with Simplicity and Security

My overall experience with JumpCloud has been very positive. The platform offers a seamless way to manage users, devices, and access across an organization, saving time and reducing complexity. Its intuitive interface, reliable performance, and strong security features make day-to-day management much easier. While there are areas for improvement, such as expanded Linux support, the platform consistently delivers value and flexibility, and it has become an essential tool in our IT workflow.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate most about JumpCloud is the way it unifies identity, device, and access management into one platform. Being able to manage users, enforce security policies, handle authentication, and oversee both Windows/macOS devices from a single console has dramatically simplified daily operations. The platform’s zero-touch onboarding, browser-based management, and seamless SSO integrations save a significant amount of time. I also really value the balance JumpCloud strikes between ease of use and robust security controls — it’s powerful without being complicated.

Cons:

While JumpCloud is an excellent platform overall, one area for improvement is broader Linux support. Currently, certain versions like Fedora 42 and 43 aren’t fully supported, which can be limiting for organizations using those distributions. Expanding compatibility with more Linux versions would make the platform even more versatile and valuable for diverse environments.

Reasons for choosing JumpCloud Directory Platform

We chose JumpCloud over other alternatives because it offers a truly unified cloud-based platform that combines directory services, SSO, device management, and security policies in one place. Its cross-platform support for Windows, macOS, and Linux, along with ease of deployment and user management, made it more flexible and efficient than traditional solutions like Active Directory or other identity providers.

Tomer C.

Verified reviewer

Computer Software

51-200 employees

Used weekly for more than 2 years

Reviewed December 2025

Managing Directory and MDM Simply

Working with users, user-groups, SAML, OIDC, MSM, integrations with API (including PowerShell and Python). Customizing policies, attaching to endpoints, really easy management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SaaS, intuitive UX, great support, easy API capabilities with both PowerShell and Python, push notification for MFA, documentation is great. MDM feature is really good too, the agents on the laptops are good and not consuming much resources.

Cons:

It took a while to implement OIDC instead of SAML apps. Sometimes a little bit behind the market, but what is being released is really good (not many bugs).

Reasons for choosing JumpCloud Directory Platform

Initially - pricing. Later on we decided to keep JumpCloud because we were using it heavily. It has also great MDM capabilities, lacking on other platforms.

Mac C.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed December 2025

JumpCloud Should Intergrate better with Microsoft

I chose JumpCloud so I wouldn't have to rely on Microsoft so much (Azure AD in particular), and in many ways, JC has allowed me to do this especially in the areas like cloud directories, identity and SSO. However, it's lack of native integration with MS/Azure in many ways prevents me from achieving levels of security I would like to achieve. Because of this, I have at times considered migrating from JC to Azure, Intune, and other mS products, but I have not - yet - in the hopes JC can solve these problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Cross domain capabilities Identity and Cloud Directory integrations Dynamic groups (user and device)

Cons:

The most frustrating gap in JumpCloud MDM is no native Microsoft Partner Compliance Management (PCM) integration so I can apply more restrictive controls around M365 apps from non managed devices. Software Management is too limited. It is common to have to uninstall and reinstall an application on a single device, but group assignments make this difficult. When I remove JC's management of an application it doesn't uninstall the application leaving it "orphaned" in a sense.

Reasons for choosing JumpCloud Directory Platform

To avoid Azure AD's many serious security problems and a single point of failure.

Ken F.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed December 2025

Jumpcloud knows what you need for I.T. in a Mac+Windows+AlltheSaaS'es world.

I've been using the service for over 4 years. It has steadily exceeded expectations by adding features in areas that IT actually needs help with. I would hate to lose it and rebuild our management toolset with a scattered list of Intune,365,Jamf, ...excel!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It integrates the most import functions in one place and it does it well. IAM, MDM, Resources. A single pane of glass that allows you to keep up with the needs of your organization.

Cons:

In rare cases you need to do some maintenance of agents. It's the same with any service but we all want that number to be zero.

Reasons for choosing JumpCloud Directory Platform

Integrated approach, features, ease of management, copious thoughtful documentation for admins, connects to all the Things, price.

Reasons for switching to JumpCloud Directory Platform

It would not provide directory services to mac, no patch management or policy management.

Joao P.

Verified reviewer

Machinery

51-200 employees

Used daily for less than 2 years

Reviewed December 2025

Good, but there’s room for improvement.

The overall experience has been very positive, and the feedback we’ve received from users has also been excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

JumpCloud is simple and intuitive to use. Anyone with a solid understanding of system administration can get fully onboarded within a day.

Cons:

The platform added some very basic new features like asset management and wants to charge extra for that.

Reasons for choosing JumpCloud Directory Platform

It is more intuitive and easier to use. Since we have a small team, that was the solution that made the most sense.

Reasons for switching to JumpCloud Directory Platform

We had a legacy version that needed an upgrade, and we decided to move to a cloud-based solution.

Daniel P.

Verified reviewer

Internet

501-1000 employees

Used daily for more than 2 years

Reviewed December 2025

A good a solid product, at a bargain price

Very solid. We manage Mac and Windows and users we are very satisfied. Support agent are well trained and even help with complex issues that I wouldn't them to.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Commands (scripts) are robust. MDM configuration is quite easy. SSO is configured pretty much easily. PowerShell module is really good for automation.

Cons:

Lack of dynamic groups depth. Mainly for device groups. No option to exclude groups/devices from a policy/command Basic conditional access.

Reasons for choosing JumpCloud Directory Platform

Overall good value for money and a good product

Gabrielle C.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Reviewed December 2025

A User-Friendly Platform for Modern IT Teams