Alloy Navigator 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Alloy Navigator

4.5

(64)

Pricing

Starting at $19.00 per month

About Alloy Navigator

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.

Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians.

Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

Alloy Navigator Screenshots

Alloy Navigator Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Alloy Navigator Explorer

$19.00

per user, per month

Plan includes:

Asset Management
Automation
IT Help Desk
Knowledge Base
Network Discovery
On Premises
Self Service Portal

Alloy Navigator Express

$49.00

per user, per month

Plan includes:

Approvals
Change Management
Consumables
Named or Concurrent User Licensing
On Premises or Cloud
Software Licensing

Alloy Navigator Enterprise

$86.00

per user, per month

Plan includes:

Advanced Workflow Automation
Configuration
ITIL
Management & CMDB
On Premises or Cloud
Project Management
Service Catalog

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Alloy Navigator Features

Features of Alloy Navigator
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Escalation
Alerts/Notifications
Analytics
API
Approval Process Control
Approval Workflow
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Barcode/Ticket Scanning
Barcoding/RFID
Benchmarking
Calendar Management
Capacity Management
Catalog Management
Categorization/Grouping
Change Management
Change Planning
Change Tracking
Check-in/Check-out
Client Portal
CMDB
Collaboration Tools
Commenting/Notes
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Content Management
Contract/License Management
Cost Tracking
CRM
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Mapping
Data Visualization
Depreciation Management
Device Auto Discovery
Dispatch Management
Disposal Management
Document Storage
Drag & Drop
Email Management
Email Templates
Full Text Search
Help Desk Management
Historical Reporting
Impact Management
Incident Management
Inventory Control
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
IT Asset Tracking
IT Reporting
IT Risk Management
Knowledge Base Management
Knowledge Management
License Inventory
License Management
License Tracking
Location Tracking
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Milestone Tracking
Mobile Access
Mobile App
Multi-Channel Communication
Multi-Language
Multi-Location
Percent-Complete Tracking
Performance Metrics
Portable License
Portfolio Management
Prioritization
Problem Management
Procurement Management
Product Activation
Projections
Project Management
Purchase Order Management
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Issues
Relationship Mapping
Release Management
Reminders
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Request Assignment
Requirements Management
Requisition Management
Reservations Management
Risk Assessment
Role-Based Permissions
Rules-Based Workflow
Scheduled/Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Shipping Management
Single Sign On
SSL Security
Status Tracking
Supplier Management
Supports Scrum
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Task Scheduling
Testing/QA Management
Text Editing
Third-Party Integrations
Ticket Management
Time & Expense Tracking
Trial License
Widgets
Workflow Management
Work Order Management

Alloy Navigator Integrations

Microsoft Teams

Microsoft Entra ID

Microsoft Azure

Okta

OneLogin

Ping Identity

See all 20 integrations

Alloy Navigator User Reviews

Overall Rating

4.5

Ratings Breakdown

55%

44%

Secondary Ratings

Ease of Use

4.2

Value for money

4.5

Customer support

4.6

Functionality

4.5

Craig P.

Verified reviewer

Construction

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

A flexible product for any IT Department

Asset tracking, ticket management, knowledge base articles and full asset library reservation system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The straight forward approach for an all encompassing program is why we chose this product 13 years ago. We can accomplish our daily ticketing system, maintain a company equipment reservation program and inventory all company assets in one out of the box program. On top of that, the support team is always available to help and always responds in a timely manner to any question or request.

Cons:

The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.

Simon R.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2023

Powerful tool

It's easier to work with clients and have all the relevant information available in one tool. Keeping track of the status of computers and software in one single pane of glas is great.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The amount of customization I found to be very useful. When working with tickets you can see all the right information at a single glance so you don't have to spend so much time looking for tick and customer information.

Cons:

The UI can be overwhelming because of all the options presented, but after some time working in the tool and done the changes for my taste it's working fine.

Jacob B.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Alloy has a lot of useful features, but is not the easiest to use

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders.

Cons:

Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back.

Vendor Response

Jacob, I'm very sorry you had a poor experience. I've tried to find any record of your interaction with Technical Support, but we've never had anyone by the name of Jacob B* contact Technical Support nor do we have any contact in our systems that match that name. Also, our average response time across all priorities is 2 hours so I'd very much like to hear more about your situation. Please feel free to provide me with your information. I am e-mailing you this response with my contact information. Thanks and again sorry you had a negative experience.

Replied September 2023

Mike A.

Verified reviewer

Construction

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

My Honest Review of Alloy Navigator

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it.

Cons:

What I care for least about Alloy Navigator are the UI and UX. There are so many menus that are buried within multiple layers of menus.

Vendor Response

Thanks so much for your review and for your company's loyalty of 14 years! I highly recommend you give the Technician's Web Portal a look. It's interface is really slick and will absolutely feel new and streamlined over the Windows client. If you have any questions about it, drop our services team a call!

Replied February 2019

Hany E.

Verified reviewer

Food Production

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Review for Alloy Navigator

It's an excellent experience because it benefited me more than I expected from other programs and everything I needed and brought in.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This program helps to follow the work seriously and continuously and it includes all the sections I need in the work like the one and save the assets in the department and renewal and many other things

Cons:

This program is good, and there's nothing I didn't like.

Reasons for choosing Alloy Navigator

Because it's simpler and easier in everything, and I can control a lot of things through it

Dan D.

Verified reviewer

Construction

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Great software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great software for ticketing and inventory needs. Customer service is extremely helpful in customizing the solution to best fit your needs. Software does everything you need for helpdesk and servicedesk operations.

Cons:

Can be a little slow on a WAN or remote connectivity, I recommend the web interface for those situations.

Keith M.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed July 2018

Our company has grown tremendously in the past two years and Alloy has grown with us.

Robust help desk solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Almost all the features have customization to fit your business. From device inventory to custom reporting, Alloy helps you get what you need for metrics.

Cons:

There is a learning curve on the product. If you do too much customization, like all things, something may break when an upgrade is released.

Eric L.

Verified reviewer

Industrial Automation

201-500 employees

Used daily for less than 12 months

Review source

Reviewed September 2020

Alloy Navigator

Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We already used Network Inventory and expanding to Alloy's own help desk was a natural step. Alloy Navigator has many features for a low cost and we are slowly moving forward and using more and more. Good customization options and if we can't fix it ourselves, Alloy can make it.

Cons:

It's a lot to learn and trying to figure out a good workflow with the tools in hand. The help section can be a bit vague on details.

Joshua M.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2018

I use the software on a day to day basis for incidents from our users and inventory tracking.

Ratings Breakdown

Ease of use

Functionality

Pros:

I really like being able to track incidents, attach notes and files to the incidents. It is also very handy for keeping track of purchase orders.

Cons:

There are a whole bunch of duplicate areas for things. The configuration of an item is under the Computer item, but the Finance is under the Asset side. Just gets confusing with the multiple elements.

Kevin H.

Verified reviewer

Insurance

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed July 2018

Alloy is a very good product for managing IT related information.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The thing that I like most about Alloy is that it's able to house ALL of our IT related data. One stop shop for whatever information you need to access.

Cons:

Sometimes the user interface is a little confusing when it comes to finding a certain help desk ticket or an inventory item. But otherwise it's a really good IT software package.

Showing 1 - 10 of 64 Reviews

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