HaloITSM vs LiveAgent: Which is best for you?

For a platform with so much capability, better learning materials would really help new admins and speed up adoption across teams.

My biggest frustration with HaloITSM is the support documentation and training videos. While the platform itself is incredibly powerful and customisable, the official resources don’t always keep up.

Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers.

It is a bit hard to edit a table because there is no option to delete rows or columns.