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CivicRMS

Overview

CivicRMS 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

CivicRMS
CivicRMS
4.4
(8)

Pricing

Pricing available upon request

About CivicRMS

CivicRMS is an advanced records management system designed specifically for law enforcement agencies. This software serves as a centralized hub where stakeholders can securely store and access essential data, including dispatch information, incident reports, and a master record index. With integration capabilities with other industry software providers, CivicRMS incorporates data into a user-friendly interface empowering agencies to derive insights from their records to enhance efficiencies and make data-driven decisions for improved community outcomes.

CivicRMS Screenshots

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CivicRMS Pricing and Plans

Starting price: Pricing available upon request
Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

    CivicRMS Features

    • Popular features found in Law Enforcement
      Case Management
      Communication Management
      Crime Scene Management
      Criminal Database
      Dispatch Management
      Evidence Management
      Field Reporting
      Incident Mapping
      Investigation Management
    • More features of CivicRMS
      Access Controls/Permissions
      Activity Dashboard
      Alerts/Notifications
      API
      Audit Trail
      Court Management Integration
      Customizable Fields
      Customizable Reports
      Data Visualization
      Document Storage
      Employee Database
      For Law Enforcement Agencies
      Geographic Maps
      Monitoring
      Real-Time Updates
      Records Management
      Reporting & Statistics
      Summary Reports
      Third-Party Integrations

    CivicRMS User Reviews

    Overall Rating

    4.4

    Ratings Breakdown

    5

    38%

    4

    63%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.0

    Value for money

    4.6

    Customer support

    4.9

    Functionality

    4.4

    Have you used CivicRMS and would like to share your experience with others?

    KL

    Kenny L.

    Verified reviewer

    Law Enforcement

    11-50 employees

    Used daily for less than 2 years

    Review source

    Reviewed July 2022

    Great product

    4

    I have used several company and have found that CivicEye actually cares about my ability to use their product, and goes out of their way for me to be successful.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    I love the price first, second I love the ease of use, tied with their customer service.
    Cons:
    The system is made to be used a certain way but allows you to use it the wrong way as well. I wish areas where you are suppose to search instead of type would block you from typing and give you a reminder to use the search function. Make it more impossible for people to use the product incorrectly.

    Reasons for choosing CivicRMS

    Price

    Reasons for switching to CivicRMS

    Southern Software was to hard to navigate and did not like the layout, very boring. Courtware was a Georgia based program and not truly converted to Tennessee., also expensive to use. We also wanted to be able to bring in a life cad system into our vehicles from dispatch to us.

    Vendor Response

    Thank you Chief, for your time and feedback for CivicEye! We are proud to support you and your department.

    Replied August 2022

    Read More

    SS

    Scott S.

    Verified reviewer

    Law Enforcement

    2-10 employees

    Used daily for more than 2 years

    Review source

    Reviewed August 2022

    Affordable and functional

    4

    Our experience with CivicEye has been awesome. The Customer service experience has got to be the best I have ever experienced from a vendor.

    Ratings Breakdown

    3
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    CivicEye is one of the most affordable RMS. It is relatively easy to use and a new user can pick up on it relatively quickly. Storing case related documents, photos, and other attachments is a great feature.
    Cons:
    CivicEye could flow a little smoother, for instance as a primarily US vendor, it certainly would make sense to find a way to have United States on the top of the list and searches could be a little easier, but the cons are few and far between and are absolutely outweighed by the pros.

    Reasons for choosing CivicRMS

    Price and customer service, as well as cloud based

    Reasons for switching to CivicRMS

    Cloud based storage, in car access, updating from an antiquated program.

    Vendor Response

    Thank you Chief for your review and feedback!

    Replied August 2022

    Read More

    DH

    Dwayne H.

    Verified reviewer

    Law Enforcement

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed August 2022

    Very sufficient product

    4

    very positive

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    ease of use and the migration of previous software's reports
    Cons:
    not compatible with neighboring law enforcement

    Reasons for choosing CivicRMS

    ease of integration and options

    Reasons for switching to CivicRMS

    ease of use

    Vendor Response

    Thank you Dwayne for your time to share your review and feedback! Proud to be your partner!

    Replied August 2022

    Read More

    CS

    Clarke S.

    Verified reviewer

    Law Enforcement

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed August 2022

    CivicRMS Review

    5

    We recently began using the evidence component which has made our inventory much more stream line. Chain of Custody forms are automatically generated. CivicRMS is a great product which has infinite uses with the law enforcement profession.

    Ratings Breakdown

    3
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    I like that the program is windows based and categories are just a mouse click away. Once you learn how to navigate through it, you find it gets easier and easier.
    Cons:
    Not user friendly to start but once you get the system down, it's more than satisfactory.

    Reasons for switching to CivicRMS

    Wanted/needed a much more up to date system

    Vendor Response

    Thank you Sheriff for your review! We're proud to support you and look forward to a continued partnership.

    Replied August 2022

    Read More

    JP

    Joseph P.

    Verified reviewer

    Law Enforcement

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed August 2022

    Review

    4

    There have been some growing pains, and some features are not working or have not been added yet. Our old system had the feature that I wanted but they were difficult use. The new system is lacking several of those features, but the support is by far better.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    3
    Functionality
    icon
    Pros:
    Web based, and the master name is very easy to use
    Cons:
    Staff maintenance could be better. I would like to be able to see dates of employment, promotions, productivity etc. Year end reports are very important, and required in some cases. I would like to also see an inventory control module at some point. Vehicles, weapons, ammunition, uniforms etc.

    Reasons for choosing CivicRMS

    Cost, web based, Tennessee company at that time, already in use by the T.B.I.

    Reasons for switching to CivicRMS

    Customer service was vey poor. Pricing for data migration to the new version was too high, for a twenty year customer.

    Vendor Response

    Thank you, Captain, for sharing your feedback!

    Replied August 2022

    Read More

    HL

    Howard L.

    Verified reviewer

    Law Enforcement

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed August 2022

    Civic Eye

    4

    Great this far.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Ease of use, excellent customer service when needed!
    Cons:
    Officer has to locate report and assign vs opening system and having report already assigned to the officer. Discusses this with Civic Eye and they were very receptive to idea. Great feedback with company

    Reasons for choosing CivicRMS

    Previous LT picked

    Vendor Response

    Thank you for sharing your feedback and leaving a review, Lieutenant. We're continuing to make improvements and ease our customer's workloads. More to come!

    Replied August 2022

    Read More

    BT

    Baron T.

    Verified reviewer

    Law Enforcement

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed August 2022

    Civiceye review

    5

    Overall has been a good change from the reporting system that we were using

    Ratings Breakdown

    4
    Ease of use
    3
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    You can partner with other departments to keep up with people in other communities that commit crimes
    Cons:
    Took a while for officers to get use to it

    Reasons for choosing CivicRMS

    Seemed to be the best fit for our department

    Reasons for switching to CivicRMS

    Other company was going away from reporting system

    Vendor Response

    Thank you Chief for your review! We're proud to support you and look forward to a continued partnership.

    Replied August 2022

    Read More

    CM

    Christopher M.

    Verified reviewer

    Law Enforcement

    2-10 employees

    Used daily for less than 12 months

    Review source

    Reviewed August 2022

    Great product great price

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Ease of use and adaptability make this a great product.
    Cons:
    I don't have any issues with the software.

    Vendor Response

    Detective, Thank you for your time and attention to leave this review for us! Proud to be a partner and continue to serve you!

    Replied August 2022

    Read More

    Showing 1 - 8 of 8 Reviews

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