CloudNine 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

CloudNine

4.8

(52)

Pricing

Pricing available upon request

About CloudNine

CloudNine is a cloud-based eDiscovery platform that assists professional services, law firms and information technology organizations to find, store, review and create legal documents. The solution includes preservation analysis, compliance and review automation functionalities.

CloudNine helps legal teams with collections, cleaning, review and analysis of data. The solution also automates manual tasks in production and privilege logs. Legal experts can upload documents to the cloud after document creation for easy access.

CloudNine fulfills compliance requirements of ISO 27001, SSAE 16 Type II Audit, PCI DSS, EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework for data security. The pricing is on a monthly subscription basis that suits individual users as well as large enterprises. Support is provided through an online portal, a knowledge base, email and phone.

CloudNine Screenshots

CloudNine Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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CloudNine Features

Popular features found in Electronic Discovery
Archiving & Retention
Commenting/Notes
Compliance Management
Data Import/Export
Document Management
Full Text Extraction
Full Text Search
Metadata Extraction
Optical Character Recognition
Tagging
Topic Clustering
More features of CloudNine
Access Controls/Permissions
Audit Management
Collaboration Tools
Document Classification
Document Storage
eDiscovery
Indexing
Keyword Search
Projections

CloudNine User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

19%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.9

Functionality

4.6

Verified

Reviewer

Legal Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Incredible Product

Incredible support team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am a heavy user of LAW PreDiscovery, the endless things that can be done in this product.

Cons:

I really don’t have anything that I dislike about them!

Taoheed A.

Verified reviewer

Legal Services

1001-5000 employees

Used monthly for more than 2 years

Review source

Reviewed September 2024

CloudNine LAW

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support is excellent. Cloudnine support has helped me through many a problem in a timely fashion, their knowledge of the application and the speed to resolution is outstanding. With most products, the support dictates the overall user experience, and I must say, I am very happy with the Cloudnine LAW, thanks to the support team.

Cons:

Nothing comes to mind at the moment, however, my experience has been good.

Robert G.

Verified reviewer

Legal Services

51-200 employees

Used other for less than 2 years

Review source

Reviewed June 2017

Experience

I had positive experience with the company . What ever my need they were able to help

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexable, client service and their knowledge and experience in the space. They where able handle all request.

Brandon S.

Verified reviewer

Legal Services

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed May 2024

YOU NEED TO USE THIS SOFTWARE

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In my 27 years in this industry, I had never come across a software that is so user friendly and easily customizable. CloudNine Review far surpasses all of my expectations when it comes to searching. You can build easy or extremely hard searches with very little effort, and the results and accuracy are great! Combining the searching capabilities with the ability to easily create tag fields in multiple formats and tag the documents quickly on the fly has cut review time down drastically. I have also had great experiences with the staff at CloudNine. They are extremely responsive and the client services team I work with gives me the best experience of ANY vendor I have ever used in my career. I highly recommend this team and software!!!

Cons:

I have yet to find anything that has truly disappointed me with this staff or software.

Reasons for choosing CloudNine

I have looked at several different review solutions over the years, and this one just sticks out as the most user friendly, while still being amazingly robust.

Janet B.

Verified reviewer

Management Consulting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Concordance databases

I have been very pleased with my experience. The support team has also always been very helpful despite the fact that I can't screenshare. We figure it out!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I find Concordance to be the easiest program for creating, updating, and searching databases. I love the fact that I can save a 'snapshot' of my work so I am not duplicating my efforts. The searches I did are listed right there. If I am in the midst of reviewing a large search, the 'snapshot' returns me to the last document I was reviewing in the search. It's great! The ease and swiftness of tagging documents far exceeds my expectations. It is easy to sort documents by date order.

Cons:

I am thinking hard about what I would change and I can't think of anything at this moment.

Gail B.

Verified reviewer

Legal Services

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed May 2023

CloudNine Review is the Solution for Document Management

CloudNine has been a positive change in our law firm. The technical personnel are responsive and ready to assist. They provide excellent training and, even when an issue gets complicated, are willing to assist so we meet deadlines and our productions are complete. All personnel we have dealt with have been professional and knowledgeable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CloudNine was very easy to transition to (from Concordance). It is much more user-friendly and intuitive, especially when uploading new documents and productions.

Cons:

The only negative I have with CloudNine is the user's inability to change the background coloring. When working for hours at a time on document productions a change of color would relieve eye stress.

Reasons for choosing CloudNine

We wanted to move into the cloud and Xera was much higher priced.

Daniel O.

Verified reviewer

Law Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Litigation document collections, review and exhibit preparation

Software has been great to work with and support has always been a positive experience to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a great all in one tool for collections, reviewing and producing litigation documents. Witness prep kits easy to manage within document collection.

Cons:

Document production can be slow with large source documents when producing to tif images.

Reasons for switching to CloudNine

At the time Dataflight was a better product which is the predecessor to CloudNine

Michael I.

Verified reviewer

Law Practice

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed January 2024

Michael I.

My experience with CloudNine has been excellent. Their sales and support are top-notch, helpful, and friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like about CloudNine Law PreDiscovery is that it is fast, nimble, and flexible. It allows me to take control of my eDiscovery projects, saves me time and the client money by allowing me to do more on projects versus outsourcing them.

Cons:

Would like to see LAW PreDiscovery further developed to take advantage of more core processing power as computers become more powerful.

Rick B.

Verified reviewer

Legal Services

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed May 2023

Ready to go from the start.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Allows searching of the document pool as soon as they are loaded into the program.

Cons:

I really don't have any major cons about using the program.

Bradette G.

Legal Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

CloudNine offers ease of use and exceptional customer support.

Offering a database that any level of experience user could review and perform tasks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really like the functionality and ease of use. We have various levels of database experience users and have found that most, if not all, are extremely comfortable in this database. It removes factors that are not necessary to review and tag/code documents. Also, the customer service and training is superior. You won't find a better trainer.

Cons:

It is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet. If you ask CloudNine to configure something new for you, they will always do their very best. They continually strive to meet your needs.

Vendor Response

Thank you Bradette for the kind review. We are grateful to have the opportunity to support you in your eDiscovery efforts.

Replied August 2017

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