Boost.AI 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Boost.AI

4.8

(23)

Pricing

Starting at $50,000.00 per year

About Boost.AI

boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation.

Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. boost.ai is recognized as a Leader in Gartner’s 2025 Magic Quadrant for Conversational AI Platforms.

Boost.AI Screenshots

Boost.AI Pricing and Plans

Starting price: $50,000.00 per year

Free Trial

Free Version

Basic

$50,000.00

per user, per year

No plan information available

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Boost.AI Features

Popular features found in Chatbot
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
For Sales/Marketing
Natural Language Processing
Pre-Configured Bot
Query Suggestions
More features of Boost.AI
Activity Dashboard
Alerts/Escalation
API
Autoresponders
Business Process Automation
Call Routing
Chat/Messaging
Chat Transcript
Communication Management
Compliance Management
Configurable Workflow
Content Generation
Contextual Guidance
CRM
Customer Database
Customer Engagement
Customer Experience Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Drag & Drop
Email Management
Engagement Tracking
Feedback Management
For Developers
Generative AI
Intent Recognition
Knowledge Base Management
Lead Capture
Live Chat
Machine Learning
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Natural Language Search
Performance Metrics
Personalization
Personalization and Recommendation
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Search/Filter
Sentiment Analysis
Single Sign On
Social Media Integration
Speech Recognition
Speech Synthesis
Surveys & Feedback
Third-Party Integrations
Visual Analytics
Workflow Management

Boost.AI Integrations

Freshdesk

Slack

Zendesk Suite

Genesys Cloud CX

Microsoft Teams

Meta for Business

See all 17 integrations

Boost.AI User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.7

Functionality

4.7

Marcos Daniel M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Robust conversational AI platform that help us build advance virtual agents without coding

Boost.ai helped us (Wize AI) support the Baltic languages (Estonian, Latvian, Lithuanian, Russian) when almost no international companies wanted to do it, for conversational AI solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is easy to master as the e-learning material is well developed and easy to digest. All the existing features offer us the capability to govern the virtual agents and control what happen during the conversations with citizens and customers. There is no black box. I also appreciate a lot the number of reports and analytics boost.ai has. I can see that our customers are taking advantage of the self-learning features (the platform suggests what intents we should add and even training data we can use) and integration with existing human chat solutions.

Cons:

Even though boost.ai platform offers many pre-made virtual agents or modules (for banks, insurance, telco, municipalities, COVID-19 crisis, HR) I believe that customers will benefit even more if there are more pre made agents (some for specific roles) available.

Reasons for choosing Boost.AI

I believe boost.ai offers better value for the money and that it has all the tools to develop the type of conversational AI agents we will be proud of.

Reasons for switching to Boost.AI

For developing advance virtual agents, we needed enterprise features.

Soren N.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed May 2020

Amazing value for money

Boost.ai help reduce the traffic to the expensive contact centres by giving customers access to an intelligent chatbot. Boost.ai are easy to work with and provide value within three months.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is very easy to set-up and easy to learn for our employees. It has a great business case and the AI is truly amazing.

Cons:

If I have to say something negative then it is a lack of communication with regards to the product road-map.

Reasons for choosing Boost.AI

Boost.ai is much more advanced and can handle an unlimited number of conversations.

Verified

Reviewer

Computer Software

201-500 employees

Used daily for less than 6 months

Review source

Reviewed May 2020

Virtual Assistant

Positive overall experience. Great team, with very responsive PMs and partner resources.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pre-built modules within the sectors it was needed. Clean interface with easy to access tutorials.

Cons:

Too early to say. The collaboration is still in it's early stages, but so far there isn't anything which stands out as a deficiency.

Reasons for choosing Boost.AI

Boost has a very intuitive User experience and that is something that is vital to the adoption of any new technology platform.

Laura S.

Verified reviewer

Financial Services

51-200 employees

Used daily for free trial

Review source

Reviewed November 2025

AI is a good addition!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The product is very easy to implement and provides consistent responses. It frees up capacity to allow for more difficult queries to be answered by a person. I truly believe in using AI within the workplace and this has been a good addition.

Cons:

At times, Boost.ai did not detect the right type of query which meant that it left some people frustrated. It has got a lot better. I wish it would remember the style of writing, e.g. more formal, between instruction.

Michael F.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2020

Virtual assistants

We have currently implementing for two cases and a third is soon coming up. Impressed by the results obtained from only a limited amount of training rounds with the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use Particularly great on Nordic languages The user interphase The quality Assurance during the training sessions

Cons:

It would be great to have a multi tenant user interphase making more developers working simultaneously.

Reasons for choosing Boost.AI

Particularly because of the capabilities when it comes to the Nordic languages

Sigurdur A.

Verified reviewer

Banking

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2020

We are very pleased with it, probably one of the best(if not the best) conversational AI's out there

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use is probably its greatest strength. We were able to train a group of our own people as AI trainers in merely a few weeks. None of them had any previous experience or education regarding AI or computer schience. The learning material is very comprehensive and consise. The user interface is very well designed. Everything is very fluid. No waiting or loading times when implementing new material. It just feels very smooth. It is hard not to love it. It took a remarkably short time to build a conversational AI that was helpful for our customers. And we are mostly self sufficient in adding additional material. Employees that used to answer questions from customers by phone and e-mail are now spending their days training the AI. We have some ideas for improvements. Little things that could improve the user interface and speed up work for the AI trainers even further. Boost have a forum where we can make our ideas known and other users can upvote ideas that they would like implemented. The ideas that get the most upvotes are implemented in the next patch. It is a great system.

Cons:

There is nothing we don't like about it. Nothing at all. None of our employees who use it has ever spoken a bad word about the software. Note that this is very unusual. We implement a lot of new software and there is always something that gets on your nerves. People always have something to complain about. Not so with the Boost AI. Anyone who has ever used it, loves it.

Reasons for choosing Boost.AI

We were looking at various solutions but none of them really impressed us. Before receiving the demo from Boost were were truth be told, not very enthusiastic. As soon as we saw the demo we knew it was something special. It was what we had been hoping for but not expecting. And we had to have it.

Bjørn B.

Verified reviewer

Management Consulting

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Strong NLP & NLU capabilities

Typical projects we help our clients with where the boost.ai technology plays a key role: - Reduce costs - Increase customer satisfaction - Increase self-service - Remove friction in the user experience - Faster response time - Free up time in the organization to work more value-adding - Become a more data-driven organization - Creating increased digital maturity in the organization - Profitable growth - Become compliant with legislations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- First of all very strong NLP & NLU capabilities - Scalable in large and complex organisations - User friendly and easy to use API connectors - Automatic Semantic Understanding (ASU)

Cons:

There is the potential to further develop methods to measure the end-user's satisfaction. It would been nice to have if you could more easily connect this feedback to third-party systems.

Aiste H.

Verified reviewer

Insurance

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2020

Easy to use with good results

We use their chatbots to aid our customer service, serving both customers and our agents. It has reduced the need of human interactions and reduced average length of conversations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it is very user-friendly and easy to work with after a short introduction. The results are consistently good and predictable. This makes planning the work much easier for us. It is a great chatbot platform, one of the bets ones I have personally seen.

Cons:

When we started working with them, the product was still rather young. They evolve constantly, but there are still always some features in the backlog that would e extremely useful for us. I think it will be a much more mature product very soon and I look very much forward to it. Despite everything, the company is flexible and willing to provide workarounds whenever possible.

Reasons for choosing Boost.AI

Good Nordic language model and ease of doing business with the company. Pricing model is also very transparent and competitive.

Elisabeth N.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Review of Boost.AI

Overall very pleased with Boost.AI

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that it's easy to use, and the tool for searching conversations with many different things to filter on. I like that our AI supervisor suggest things and functions that could be of use to us.

Cons:

I wish it was easier to filter on coneversation ID. I wish it was possible to see which browser the chatbot was used on, and wich operating system. Could have more courses

Egild H.

Verified reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Business enabled software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A chatbot is only as good as you make it and Boost has enabled business to do exactly that. The tech is top tier and the tools make it really easy for business to train and maintain the bot.

Cons:

Analytics is the most challenging thing about this. Both in measuring customer satisfaction and also if the customer also actually did get the help they needed (First contact resolution)

Showing 1 - 10 of 23 Reviews

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