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Chatbase vs Drift

Updated December 13, 2025

Chatbase vs Drift: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$19.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Chatbot
4.38
Natural Language Processing
4.38
Automated Responses
4.21
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Contact Database
5.0
Real-time Consumer-facing Chat
4.90
Confirmations/Reminders
4.83
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Integrations
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Help Scout
Help Scout
HubSpot CRM
HubSpot CRM
Mailchimp
Mailchimp
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Pros / Cons
  • ChatBot is a powerful tool for customizing and adapting chatbots.
  • After we found out that they are not supporting more than 11 million characters, we cancelled the subscription, but they refused to refund us, even though we used it for 24 hours.
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  • The volume was high and we saw that offering to book a demo via chat captured some leads that otherwise might not have asked for a demo.
  • The primary downside of using Drift is its cost. While the platform does offer a free trial and a few different pricing plans, the cost of using the full-featured version of Drift can be prohibitive for some businesses.
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Ease-of-Use
Highest performing feature
in the comparison
4.6/ 5
4.4/ 5
Value for Money
Highest performing feature
in the comparison
4.3/ 5
4.1/ 5
Customer Support
3.8/ 5
Highest performing feature
in the comparison
4.4/ 5
Functionality
3.9/ 5
Highest performing feature
in the comparison
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad